Jehan Bhathena Community Champion

Hi @[deleted] , While I would usually suggest using Sub-tasks to track minor tasks under a task, but if that doesn't work for you, you can try to use the "status" in the description too. Adding a image below for reference:

Hi @Bhagavanraju Ganapataraju Please can you share a snippet or image of your automation rule? If you're using a loop in the Jira Automation, you can add a 10 second delay after the last webhook action, so that it gives the first automation time to process prior to the next one being triggered.

Hi @Aylin Demir As per https://bigpicture.one/articles/bigpicture-app-configuration/ you need to grant the user App User permission to access BigPicture, you'll need to navigate to the apps Settings and grant the required user the role : https://appfire.atlassian.net/wiki/spaces/DLP/pages/297963784/Administration I haven't…

Hi @Parul Tanna I'm assuming you're checking this in JSM, while using Forms if you've linked the form fields to a custom field in Jira then yes, adding those fields to the Create issue screen will allow you to create a issue with the same data, but if you've used Conditional statements in forms then those unfortunately…

Hi @Aylin Demir Pls Can you elaborate on the question? Are you trying to get a Trial to BigPicture or have onboarded it but get an error?

Yes, you should be able to raise a support ticket on the free plan too. I've tagged for Atlassian assistance on this thread too just in case you're unable to raise a ticket at your end.

Hi @Raghad Alsaleh There are essential different levels of Admin privileges: * Project Administrator/Space Admin * Product Administrator * Site Admin * Org Admin Project or Space Admin lets you administrator a project or Space properties. Product Administrator let's you control settings but not the user invites. This…

Hey @Devoloper If the new user isn't in the Claim Accounts tab then I'd suggest raising a support ticket since it maybe a bug https://support.atlassian.com/contact/

Hi @Devoloper Thanks for the detailed explanation, from what you've mentioned can you try to Claim the account? Steps here https://support.atlassian.com/user-management/docs/verify-a-domain-to-manage-accounts/#Claim-accounts To claim all accounts: Go to admin.atlassian.com. Select your organization if you have more than…

Glad to know you got the required info @Paweł Gryska If u found this thread helpful please mark it as Accepted.

Hey @Devoloper Please can you elaborate on what are you trying to achieve? Once the domain has been verified the "Managed Accounts" tab lets you (Org Admin) manage the users Atlassian account i.e. the name, email, status etc. Are you trying to achieve something other than this?

Hi @Inna S There can be a few approaches to this use case * Use 2 APIs, first use the Create User with no product access, and once the user is created add that ID to the group you need. * If you have the new user management, would recommend using the User Provision, it lets you manage the groups Directly from your SSO…

Hi @Rudi Strydom I've requested Atlassian to check your question, it seems that the latest SOC2 cert isn't updated on the portal yet. If you're in urgent need of the cert, would suggest you raise a support ticket for the Atlassian team to check the issue internally, for quicker response.

Hi @Devoloper If you have added/verified your domain, all users with that domain should automatically reflect in your managed accounts tab https://support.atlassian.com/user-management/docs/what-are-managed-accounts/ To view all the managed accounts for your organization: Go to admin.atlassian.com. Select your organization…

Duplicate of https://community.atlassian.com/t5/Jira-Service-Management/round-robin-when-if-else/qaq-p/2859025 Will keep the above thread open, marking this thread as Closed.

Duplicate of https://community.atlassian.com/t5/Jira-Service-Management/round-robin-when-if-else/qaq-p/2859025 Will keep the above thread open, marking this thread as Closed.

Hi @Sean Still In JSM, while creating a Form we have an option to link a field to a certain Custom field, as this documentation Jira Work Management offers this feature too https://support.atlassian.com/jira-work-management/docs/manage-your-form-fields/ Let us know if this helps, else if you need more information please…

Hi @Paweł Gryska , BigTemplate and BigPicture both seem to fulfill different purposes, please can you elaborate the question or what you're expecting from these apps? Also, if you're yet to procure these apps, I would suggest redirecting your query to app's support team here:…

Hi @Bill Ward If you don't want the site to redirect I would recommend you get in touch with the Atlassian Support team, since changing the site name is a major change and the redirection is done so that the previous users aren't impacted, but if you're confident the previous url isn't used the old URL freeing should be…

Hi @Santosh Prajapati IP Whitelisting feature can be used here, although it is available in Premium and Enterprise plans https://support.atlassian.com/security-and-access-policies/docs/specify-ip-addresses-for-product-access/

Hi @John Carnell This doesn't look like a 404 page, would recommend checking with your site/org admin to check the setup, also from the screenshot it seems like a backend error too would suggest raising a ticket here https://support.atlassian.com/contact/, if you'll Don't find an issue in the internal setup.

Hi @Julia Roesschen Welcome to the community! Those features are available for a free plan too https://www.atlassian.com/software/jira/pricing You can browse the feature list on this page

Hi @Ghana , It is working at my end. Is this on the Android or iOs app? Also, can you check with your organization Admins if they've changed the mobile access settings?

Hey @Noelí Fusco If ny response helped, pls can you mark this thread as the Accepted Answer, it will help make this more visible to the rest of the community too.

Adding image for reference.

Hi @Kay Kalu It's available out of the box Steps to use it here https://community.atlassian.com/t5/Jira-articles/The-add-in-you-ve-been-waiting-for-Jira-Cloud-for-Excel/ba-p/1210420 If not this, then when you search for an issue in the All Issues search you'll get the option to export to excel or Google.

Hi @Ugnius Aušra For starters I would suggest you blur out your token completely, even though it isn't Fully shown it's still a token value that shouldn't be visible in your image. For a 404 error it usually means that the issue key or the field you're trying to fill out isn't present. From the example you've given can you…

Hi @Lena Sjölin https://support.atlassian.com/jira-cloud-administration/docs/integrate-azure-devops-with-jira/ In theory, Usually for such apps there are 2 level of permissions that the apps check, first is the primary authentication i.e. your site admin user who has authenticated the connection and second the person who…

Hi @Kay Kalu You can use the Jira Cloud for Excel plugin to achieve this. It's free of cost and availabile out of the box.https://marketplace.atlassian.com/apps/1221301/jira-cloud-for-excel-official?tab=overview&hosting=cloud Similar solution is available for Google Sheets but I haven't had the chance to try that out yet.

Hi @Stephan Irgenfried https://techcommunity.microsoft.com/t5/microsoft-365-copilot/copilot-access-to-search-connections/m-p/4037801 seems like this query is not that well resolved. When I asked chatgpt this is what it said : Currently, Microsoft Teams Copilot defaults to the primary Jira site set up in the Jira Cloud app…