Jehan Bhathena Community Champion

Hi @Noelí Fusco https://support.atlassian.com/provisioning-users/docs/manage-g-suite-user-syncing/#Manually-sync-users as per this they sync every 4 hours, would suggest you open a support ticket to get Atlassian's inputs into this.

Hi @Melissa Brown Glad to have you onboard. I've shared your thread with a few other leaders I know who've conducted virtual events. 🤘

Hi @Noelí Fusco Do u have Google's SSO setup or do you just import the users into your system? If you've setup saml/sso then verify the attributes that are mapped and see those values in the Google user. With SSO the attributes are periodically updated and will get overwritten e even if you manually update them only in…

Hi @meet.darji There is an setting available but with the Enterprise plan https://support.atlassian.com/organization-administration/docs/update-product-request-settings/ If this isn't what you were looking for, please can u elaborate what other remedy are you looking for?

Hi @Victor M Valencia Mejia Can you reference the steps from this thread https://community.atlassian.com/t5/Jira-questions/Re-Trying-to-update-issue-resolution-date-from-CSV-Impor/qaq-p/1918675/comment-id/780174#M780174, amd check if the import works?

Hi @ACN Helpdesk If an error is consistent it may mostly be due to a backend issue. Would suggest you make a ticket with the support team for them to help you investigate the Problem: https://support.atlassian.com/contact Alternatively if you'd like to debug the issue yourself, open the browser network debug tab…

Hi @Shadab I'd suggest raising a mew question on the forum with the jira_dc tag, you'll get better visibility for this question that way, please add the image in your new question too.

Would it be possible to share an image of the board's filter, and the ticket being created, also the column setup? It would help identify the setup better.

Hi @LILANIS Can you share a snippet of the Api of how you've configured it in Postman? As per rhe documentation the API takes either username or key, can u share what you've selected? https://developer.atlassian.com/cloud/jira/platform/rest/v2/api-group-users/#api-rest-api-2-user-bulk-migration-get Since you're trying to…

Hi @Matthew Barber Please can you share a few more insights into the Mapping and filters? Board is usually reflects the issues instantly, can you check if refreshing the page shows the issue after that? If yes, then it maybe a bug in the UI.

Hi @Shadab that option is visible only after the first check box is checked of "Delay execution...." Let me know if the option isn't available even after you've checked that

Glad to know it works now. Cheers 🥂

Hi @Marius Fassbender , The output in the Log Action has been trimmed, due to it's length. What I would suggest to change in your original automation, is to trigger a Web Request for each asset available(1), and change the request body to "Web request body" to Custom(2). Adding attachments below: 1. 2. In the Custom body…

Hey @Tahira Roomi , If this response helped, please mark this thread as "Accepted".

Hi @Fernando Redondo Munoz , Adding to Tom's answer, you can Hide a certain Request Type from the portal, once done create a form and toggle the "Create a shareable link" ON, with this you will get a link that can be added a confluence page or shared directly to a user to create an issue in your requested category: Hope…

Hi @Navneet Kaur You can setup a Jira automation that can send you a mail, with the current sprint tickets, Ref: https://community.atlassian.com/t5/Jira-questions/Re-Use-current-sprint-in-jira-Automation-rules/qaq-p/2524259/comment-id/681569#M681569 If this is not the use case you're looking for, can you please elaborate…

Hi @Marius Fassbender In the "Log Action" try printing {{webhookData}} directly, this will show you the complete JSON data that is being sent to the other automation. Please can share that here once printed, will be able to help with the syntax then. :-)

Hi @Tahira Roomi Welcome to the community! You can start exploring Confluence by signing up for a Free Teir Along with that you can browse thru the content here https://university.atlassian.com/student/path/861302-get-the-most-out-of-confluence Other than this if you have any thing specific in mind feel free to drop a…

Hi @Mahesh Yadav I will attest to what Fabian said, even if the Support mail is in CC, the JSM ticket ID needs to be present in the Subject, if they are replying to a mail that doesn't have a ticket ID in the subject Jira will process it as a new ticket. Please refer to this article for more details…

Hi @최정우 This is the Page UI that you're try to access Please navigate to the below settings to check and update the pages that are restricted: Space Settings -> Manage Content -> Restricted, If you have Space Admin permissions, this page will show you all the pages restricted in your space.

Hi @Sarah Almihyan Please can you share the steps that were followed to delete the site? Note that when a cloud site's subscription is cancelled, it will still be active until the billing period isn't over. If you'd like to fast track your site's deletion would recommend you raise a ticket here…

Hi @Marius Fassbender 2 things to note (as per the documentation): https://support.atlassian.com/cloud-automation/docs/jira-automation-actions/#Edit-object 1. To use the Edit Object action, you need to use the AQL branching. 2. It won't work with the Lookup objects action You can try the below setup to see if it works: *…

Hi @Max Pfeifle Welcome to the community. I experimented with the options available with "Jira Cloud for Excel" too to check your use case, but seems like it isn't offered by Excel or by the plugin. If you feel that this is a feature that might be of benefit to the others too would highly suggest raising a ticket…

Hi @Salim Hammar When you setup the Mail Handler there is an option to Test the Conn, does that show any imported mails? Also, if possible can u share the details of your mail handler setup? If you can share some images we could help you figure out if the Folder path is configured correctly?

Hi @최정우 Can you perhaps share a screenshot of what you see in the menu that I shared earlier? The setting should be visible for Space Admins too.

Hi @Jasmin Beer , As mentioned in another comment please raise a ticket with https://support.atlassian.com/contact/?postauth=true#/, they can re-enable your site. As this comment mentions https://community.atlassian.com/t5/Jira-questions/Re-Reactivate-my-account/qaq-p/2597939/comment-id/918397#M918397, due to inactivity…

Hi @최정우 You should be able to list all the pages that have restrictions on them under the "Restricted" section in the Space settings -> Manage Content. Once you have that info you can choose to bypass the restriction and edit the pages to your name…

HI @Johan Theunissen , When I search for a keyword in Confluence, it shows the keyword in bold: Can you perhaps share a screenshot of what you're seeing or what you're expecting to view after the search?

Hi @Piercen Di Berardo Your syntax for the field looks correct, tested this at my end for a "Select List (multiple choices)" custom field and it worked: You can try this API https://developer.atlassian.com/cloud/jira/platform/rest/v3/api-group-issues/#api-rest-api-3-issue-issueidorkey-editmeta-get, to verify if the…

Hi @Stephen Ila, Welcome to the community. Have you tried using Forms to get the required data from the customers visiting your portal? https://support.atlassian.com/jira-service-management-cloud/docs/create-an-issue-using-a-form/ Other than this, I would suggest adding a hyperlink or redirection to the portal from your…