Jehan Bhathena Community Champion

Hi @venkat g Please can you share a snapshot of the automation rule that you've configured, it will help understand how you've configured it and based on that we can try to solve the requirement. 🙂

Hi @Erika Reategui , The UI shown in your image is the Old User Management style, as per the documentation this falls under the "Original" User management, where each product's users and groups were managed at the product level. The centralized user management is the new UI which will become the norm going ahead, and is…

Hi @Meetanshi Tester , Did the project create work after retrying? Free plan has no limit to the projects created as per the docs: https://support.atlassian.com/jira-cloud-administration/docs/explore-jira-cloud-plans/

Hi @Thomas Mazzola , You may want to try creating a new account on Atlassian and using that to get in touch with the Support team. Also, do you have any other site-admins or Org -admins who haven't used the SSO login yet, maybe they can turn off the setting and then you'll can debug the error. An snap shot of the error…

Hi @Zaldy Parian , If none of the debugging worked, would recommend getting in touch with the support team. Since this may genuinely be a bug that they maybe better equipped to assist with. https://support.atlassian.com/contact/#/

Hey @Ben Thomas , Not really sure about this, but perhaps you can check the notification settings mentioned here https://support.atlassian.com/jira-software-cloud/docs/manage-your-jira-personal-settings/. The section on "Turn Off Email notifications" Might help

Hi @Vigneshwar Kotha , What API are you trying to use here? Perhaps you can explain the use case a little bit, it may help identify the cause or even get a suggestion to another approach

Hey @Roxsanne , If anyone of the threads helped you find your answer, please can you mark the answer as Accepted. It will help make the answer more visible to the rest of the community. Thanks :-)

This answer might help explain point 2 https://community.atlassian.com/t5/Jira-questions/Anonymously-viewable-dashboard-and-filters/qaq-p/2190694#M556840

Hi @Infraestrutura e Suporte , Adding the answers below: First, usually our projects start as a ticket on our CRM, then after some analysis it is turned into a project and goes to another queue. is is possible to turn a Jira Service Management ticket into a a card on Jira Software? : Yes, you can get the tickets into a JSM…

Hi @Roxsanne , You cannot reuse the Project key if the Project is archived. Archived project issues can still be searched and thus they existing key cannot be reused. An old answer that might help for reference :…

Hi @AutomationUIUser , I just noticed that you used the below in your body (as per the main query): {jql: "id in (1,2,3)"} you will have to put the key in double quotes, correct query is as below : { "jql": "id in (1,2,3)" } Do let us know if the this helps.

Hi @Zaldy Parian , The permissions look ok, since I don't have access to the site, I would suggest the below steps to further debug the cause: * Signout from the current session and login via the incognito mode in a browser. Sometimes, the browser cache hampers a lot of Jira's working. * If the above too doesn't work,…

Hi @Zaldy Parian You can try using the Permission Helper to find out the cause for this https://support.atlassian.com/jira-cloud-administration/docs/use-the-jira-admin-helper/ Search for your user and the Create issue permission.

Can you share an image of the actual query and body? Will try to reproduce it at my end then.

Glad to know you found the solution. Please can you mark the Thread as accepted, so that this becomes more visible to the other community members

Hi @AutomationUIUser , The previous post was removed/archived, adding the answer back here: When using the POST /rest/api/3/search api, you need to add backslashes to the double quotes, else the tool will assume those as the quotes used during the API call, adding a screenshot below of how I use it in Postman :

Hi @Wasim Ansari , Please can you share the workflow and which transition you're trying to perform? The error shown is when the transition from STATUS A to STATUS B doesn't exist, in order for this to work there has to be a transition available.

Hi @AutomationUIUser , Seems like you've posted the same question twice https://community.atlassian.com/t5/Removed-Posts/400-bad-request-in-search-api-on-correct-jql/td-p/2521825#U2522011 Perhaps you can mark the answer in that thread and mark this one as "Accepted" so that we can keep only one thread open.

Hi @Dakota Beres , I'm not to sure of the error but it seems like one of the validation in the workflow is causing this, you can try deleting all status validators and then retry the copy. Another way to find out the culprits would be to get assistance from the support team https://support.atlassian.com/contact/#/, since…

Hi @rashmi.dadapur , Maybe a little late to the party :-P. From the image shown the error is correct, Jira no longer allows Basic Auth with the Username and Password, you need to create a Personal Auth token and pass that in the password instead…

Hi @Anil Mishra , Maybe a bit too late for this but you can try using the below API if you've moved onto Jira Cloud. https://developer.atlassian.com/cloud/jira/platform/rest/v3/api-group-filters/#api-rest-api-3-filter-search-get Unfortunately for Jira Server there is no API for Filter Search…

Hi @Kelsey , I'm sure I understand the use case here, do you want to schedule the transition or do you want to track the time taken during the transition. If it is scheduling then @Erin Quick-Laughlin 's answer might work. For time tracking a different road might need to be taken.

Hi @Suhail Kazi , There isn't anything available out of the box. You can use this free app to sync the basic ticket info https://marketplace.atlassian.com/apps/1229958/issue-sync-pro?tab=overview&hosting=cloud If you have the budget for a paid app then…

Hi @April Fleischman , As per https://www.youtube.com/watch?v=lqnOurQlM_U Jira<-> ServiceNow communicates using Webhooks. I would suggest creating a label that can be applied to any ticket that you dont want to update in ServiceNow eg. No_ServiceNow. In the webhook that sends the data back to ServiceNow, add the jql that…

Hi @PaulH , You can initiate an App link between the jira instances https://support.atlassian.com/jira-cloud-administration/docs/use-applinks-to-link-to-atlassian-products/, once done, when ever a ticket from the other instance will be linked (using the Weblink option) the status and overview of the ticket will be visible…

Hi @Peter Reiser , Please can you share the automation that you've created to handle this? Also, what method are you using to create a new user via the automation.

HI @Supporto RES-IT * If we should configure a forward of all the emails from support@company.com to demo@customercare.atlassian.net: is still the ticket automatically created? : Yes, the ticket will be created in your JSM * What happens when an Agent in JSM reply to the Customer? Is the Customer receiving an email by the…

Hi @Bùi Thị Thúy Hằng , In the "Edit Issue" action you need to set 2 values, "Copy from Issue" + "New User", this way the issue will retain the previous users while adding the new user too Hope this helps.

Hello @Paul Terry , In JSM we can control the customer-notifications via the settings, https://support.atlassian.com/jira-service-management-cloud/docs/what-notifications-do-my-customers-and-service-desk-team-receive/ Wasn't able to find details documentation for this but from my understanding, updating these settings…