Jehan Bhathena Community Champion

Hi @Vikrant Yadav , Templates will only copy over the settings but not the issues, for cloning the issues, you will need to use the csv import option or a 3rd party plugin. Adding reference to both of them below: * Import using CSV * 3rd party plugin

Hi @Ajay Hinduja Can you add some more details please, are you trying to integrate something with Jira or some other atlassian product? Or is this a customer application that you're referring to? For atlassian products you can use Rovo: https://www.atlassian.com/software/rovo

Hi @Mohmad_Foad I'm not quite familiar with the mapping that you've spoken of, but you can check out https://www.atlassian.com/platform/analytics, Atlassian Analytics lets you get the insights from multiple sites and products and make charts or other visual representations. Hope this helps.

Hi @agilsrinivasan since your question is more technical in nature you might get better I believe it might be better responded here https://community.developer.atlassian.com/, this the developer community link.

Hi @Manish Soman You need to update your "Customer Sharing" setting, if you've set it to "Customers can search for other customers within their organizations" the CC emails won't be looped in the ticket. You need to set it to one of the other 2 options. Reference this old thread for more…

Hi @Tammy Lessley Can you check the "Customer sharing" option, if this option is disabled your end users might not be able to use the user selection drop-down. Reference : https://support.atlassian.com/jira/kb/unable-to-search-for-list-of-customers-in-jsm-cloud-customer-portal/

Hi @Gray Watson , The image that you've shown in an End User Consent, it cannot be pre-set or pre-filled, it would defeat the purpose of allowing the user to choose weather to consent to the site or not. I have tagged the atlassian team in this thread to get their inputs on this too.

Hi @jayaprakasha Reddy B , We have the Log Work option available in JSM: If you want to track the time logged by your users, you can export the tickets to csv or using the Jira Cloud in Excel plugin to get the results in an excel file to get the Time logged instances. If you have some other reference of what you mean…

Hey @Jenni Darroch Signed up for the study, we've recently started using the Data Backup feature and it looks very promising ✌️

Filled the form 👌

Hi @Tom Xu Adding to Tomislav's response, you can reference this documentation https://support.atlassian.com/atlassian-account/docs/login-issues-related-to-two-step-verification/#Your-emergency-recovery-key-doesn--x27-t-work-or-you--x27-ve-lost-it , it outlines the steps needed to recover your account after you've…

Hi @Alexoudis, Konstantinos , Adding to Manoj's solution, you can reach out to Atlassian to enable this at your end: https://support.atlassian.com/organization-administration/docs/create-a-backup-policy/ (if not already enabled). As per the documentation: new backup and restore solution is available to a limited number of…

Hi @Mark Wakefield , I'd recommend using the "Test Saml" option available in most sso configurations. I'll recommend raising a ticket with Atlassian if your users are blocked and you need more urgent help.

Hi @Mary Kable Previous thread that answers something similar: https://community.atlassian.com/forums/Marketplace-Apps-Integrations/Re-Getting-error-when-trying-to-clone-an-epic/qaq-p/2029009/comment-id/94225#M94225 Documentation from the provider: https://codefortynine.com/how-to-create-an-issue-in-jira-cloud/, this…

Hi @Javier Alfredo De la cruz Aldana , You may want to check the user's app settings if it allows OpsGenie notifications while the app runs in the background. NOTE: I'd recommend deleting your user's name and the links from the thread. This is an open community forum, you can share those details over a ticket to the…

Hey @climpens , Yes, you can use Jira automation to move linked tickets based on a certain trigger. You can browse thru these libraries to find a template that might help, I found this one to be slightly resembling Rule builder - Automation - Jira You can update the condition to check for a certain type of link, and based…

Hi @climpens , this can be achieved by using Jira automation. Ref : https://community.atlassian.com/forums/Jira-questions/Automation-rule-Update-Child-Issue-Assignee-when-Assignee-for/qaq-p/2783491 Try performing few tests with the google results, it should ideally work in this case.

Hi @Vara Prasad , aree you trying to look for issues added to your fix version on a given date? Please can you elaborate on your question here.

Hi @Raoul Kaiser Didn't find any supporting Documents for this but as per this thread if you change your personal setting it updates the response language https://community.atlassian.com/forums/Confluence-questions/Re-How-to-change-the-response-language-of-Atlassian-Inte/qaq-p/2596803/comment-id/290918#M290918 I would…

Hi @Bastien Delourmel _FMX_ I haven't used Bitbucket yet, but from what I have seen after migration of Gitlab, https://gitlab.com/gitlab-org/gitlab/-/issues/419736, this link mentions this as a Jira API limitation, and I'm presuming Bitbucket might have been impacted by this too. Migration from on-prem to cloud usually has…

Ahh ok, then I would recommend reporting that to the Atlassian support team to verify the bug. You can report this here https://support.atlassian.com/

Adding to what @Trudy P Claspill has already mentioned, I honestly don’t understand why bothering to reply with dead old information we already know. - You've posted the question on a "Community" forum, this isn't the right place to look for Atlassian Support if that is what your were getting at. People responding to…

Hi @Michael Doherty , do you need to setup the Microsoft identity provider with Atlassian? - No, this is not the IDP login that it requires, it is the "App" authentication. When you try to link MS Teams with Confluence, an Enterprise application is automatically created in Azure/Entra, the login would then ask you to…

"They will always be picked up by the Team they were „born“ with" : They will take the values of the "Parent". If the Parent's TEAM is updated after the sub-task is created, the associated sub-task's TEAM value will change too.

That is correct, a Sub-Task inherits most of it's values from the parent, since it's not an individual task on it's own. If you want to add a different team to 2 tickets, then you'd have to do that via TASKS or any issue type above Sub-Tasks.

Hi @Niklas Lachmann , Please can you add 2 points of information, what JQL are you using to filter? And what field are your using to refering to in the JQL is it Label or Team? For your Open questions: * Is this a known Jira UI bug where the "Label" field interferes with the "Team" filter?* You can check for any open…

Hi @Jericho Zaleta You can signup for the Classroom license https://www.atlassian.com/solutions/survey/classroom-license-request#/, this will significantly reduce your bill. Although if you don't want any bill, I would recommend moving to the Free tier, this would let you retain your account and data, while giving you most…

Hi @Lesley tonna You can follow the steps from this document to cancel your on-going subscriptions https://support.atlassian.com/subscriptions-and-billing/docs/cancel-a-subscription/

Hi @amar amarendra , I would suggest you export the list of users from Jira A, and them re-import them or create those users in Jira B using api, or manually performing the user invites. From the the description you've mentioned it seems that the data was transferred but the users weren't.

Hi @František Vůjtek , JSM and Jira while they use the same platform, they are essentially different products due to which you might be seeing this behavior. From the images that you provided it looks to me that this maybe a bug with the Jira Automation, since it should be able to perform the CLone 1:1 without any break in…