Jehan Bhathena Community Champion

Hey @tamires , Welcome to the Community! There are 2 things to do to restrict new users to be on-boarded into your JSM project: * Set the portal Access to "Don't allow customers to create their own accounts"…

Hi @christopher.branaman , There is a Automation Template for this https://www.atlassian.com/software/jira/automation-template-library#/rule/9919294, please can you check if this one helps?

Hi @William Clement , Welcome to the Community! While Zendesk's team maybe the right people to answer this, I've come across a similar scenario when using the ZD API. For the ticket comment API, we have an option to add "Author_ID", this when used shows the owner of this ID as the commenter while someone else may have…

Hey @Benjamin , From the image that you've added, it looks like outlook is trying to access Jira via some app. Since this is initiated from Outlook, it is most likely that the app is trying to route it's request thru some (Azure Enterprize) app to Jira, and in order for both these tools to communicate you need to provide…

Thanks for the feedback @hillrunner2008 , approaching the support in this use case would be the right step ahead then. Do let us know what comes out from your conversation with the support team, so that it can be shared with the other community members. Cheers!!

Hi @Andrea Dieguez , The issues you've linked are correct, https://support.atlassian.com/jira-cloud-administration/docs/explore-jira-cloud-plans/ the plan details don't mention this either. With this issue https://jira.atlassian.com/browse/ID-6192, we can safety say that there is no limitation on this (yet). If in case you…

Hi @Tom OBrien, Welcome to the Community! Based on the use case mentioned, I would suggest the below approach: * Restrict all the pages in your site to "confluence-users" * And remove the restriction for the select pages, so that the "confluence-guest-users" can view only this content Hope this helps.

Hi @Andy Ripo , Welcome to the Community! The Documentation you've referred to is the "Data Center" documentation. In Jira Cloud, the setup is a bit different, attaching the configuration : https://support.atlassian.com/jira-cloud-administration/docs/configure-advanced-issue-workflows/ Hope this helps.

Hi @devanand.saw , You'll need to use 2 API's in this use case: * https://developer.atlassian.com/cloud/jira/platform/rest/v2/api-group-project-roles/#api-rest-api-2-project-projectidorkey-role-get * Store all these roles, and pass them as Input in this API…

Hi @hillrunner2008 , There are 2 approaches you can take in this scenario: * Permanently delete the project from the DESTINATION site * Rename the project in the SOURCE site This article here gives more information…

Glad to know this helps. If you found this thread useful please can you mark it as Accepted so that it's more visible to the other community members.

Hi @Jean Gagne , There are a few issues open for iOS https://jira.atlassian.com/browse/JRACLOUD-80822?jql=project%20%3D%20JRACLOUD%20AND%20component%20%3D%20%22Native%20-%20iOS%22%20And%20text%20~%20%20subtask, perhaps you may have encountered one of this? If incase your issue is different do let us know.

Hey @Roman _Romanik_ , Unfortunately this is a open Bug at Jira's end https://jira.atlassian.com/browse/JRACLOUD-81589. You can watch the issue to follow its progress.

Hey @James Armstrong , Welcome to the community. If you're looking to let users get "Customer" Access to your service management portal then that can be done by setting the default access to Customer in the User Access Settings https://support.atlassian.com/user-management/docs/control-how-users-get-access-to-products/. If…

Hey @devanand.saw , Do you need to view the Project Members of a Project? Please can you elaborate the use case, so that we can understand the scenario better.

Hi @J S S S Bharath , For the below use cases you can try the attached JQL: * How many JIRA's are created by an user in a period of time (a month)?* created >= -30d AND creator =<user UID> * How many JIRA's are updated by an user in a period of time (a month)?* Haven't tried this yet, not sure if JQL out of the box…

Hey @Jakeer , The POST request needs a Auth token, this token (to which ever user it belong) doesn't have access to create an issue. If you created a token previously I'd suggest creating a new one and retrying. The above error is for permissions and more details can be found…

Hey @Jakeer , The user whose token you've used here doesn't seem to have Create Issue permissions. Can you verify if that can be changed and then retry?

Hi @Naveen Kumar Shantharam , Welcome to the community. Would suggest checking the below options: * Check if this user has Create Issue permissions * Check which user is allowed to create tickets via emails…

Hi @Christel Gray , The "Smart Assign" is not the button the article focuses on. :-) The "Dev" label is shown when a custom field is added using the Forge or Connect apps in my experience. If this thread helps, please mark it as Accepted to make it more visible to the other community members. Thanks, Jehan

Hi @Jakeer , The createmeta API call that you're using seems to have some issue. I will recommend the below algo for the automation that you're creating: * TRIGGER: Based on when you want the issue to get replicated * CONDITION: Filter only the issue/s that you need * ACTION: LookUpIssues that you need to pass to the…

Hey @abhishek_sharma03 , In my experience, the migration depended on the Attachment size that was being migrated, and to be sure we had optimal results we performed the migration during off hours at times. We also used a Backup setup where we moved selective projects and used that machine for migration since that machine…

Hey @Prathamesh Rane , Glad to know it helps. If this thread solves your use case, please mark this as Accepted so that it's more visible to the other community members.

Hey @Elizabeth Jones , Thanks for the attachment, I'd suggest adding a "Log Action" step that prints out all the tickets caught in the current run, I usually use this to find out where I maybe going wrong or the reason as to why the rule isn't running as I'd hope it to.

Hey @Lia Mack , I don't have much experience in the recruitment domain, but from what you've mentioned I'd suggest the below skill set: * Jira Cloud Administration experience, with previous experience in creating an optimizing workflows, custom fields and project settings * Not sure about CatDV, but if this is a different…

Yes, If your Epics live in a different project then you'll have to use the Multi-project or Global automation. Single Project won't detect the issues from another project :-)

Hi @Apps , Welcome to the community! Perhaps you can add a image that helps us identify the error, and where it's shown.

Hi @janely.melin , Welcome to the community! In order to debug the error better perhaps you can check the browser's network logs: https://developer.chrome.com/docs/devtools/network/ If the error isn't captured in the network logs too, you may want to check the actual confluence page to see if it has some elements that may…

Hey @Prathamesh Rane , You can reference this page to know more about the workflow properties https://confluence.atlassian.com/servicedeskcloud/useful-workflow-properties-for-jira-cloud-1097176552.html In my own experience, the Cloud version may not have all the properties as Server, but most of them work the same way as…

Hey @Elizabeth Jones , You can try out this automation "Auto close parent issue when all sub-tasks are done" : https://www.atlassian.com/software/jira/automation-template-library#/rule-list?systemLabelId=all&page=1&pageSize=20&sortKey=name&sortOrder=ASC In this I would change the condition for "ISSUE TYPE = EPIC", and in…