Jehan Bhathena Community Champion

Hi @anja_schroeder , As per a few previous posts, the above value is a DB error https://community.atlassian.com/t5/Confluence-questions/Migrating-Confluence-users-from-one-AD-to-another/qaq-p/914252#M122377 Would recommend you get in touch with the Atlassian Support to further debug…

Hi @malika.raupova , The change is already live for my sites, and I assume most other users. Official doc: https://support.atlassian.com/jira-software-cloud/docs/upcoming-changes-epic-link-replaced-with-parent/ (Should be rolled out by 2023 as per this) While this document covers most of it. Do post if you have any other…

Hi @Adrian Zingl , Welcome to the community! Adding to Cyrille's answer, the easiest way to do this would be to COPY or MOVE the home page (and all it's Child pages) to another space. Reference links to some posts that answer this in more detail:…

Hi @Fabio Salvi Couldn't find any official documentation but it seems that we cannot have the story and sub-task in different projects, few answers from other Posts https://community.atlassian.com/t5/Jira-Service-Management/Is-it-possible-to-create-a-sub-task-in-a-different-project/qaq-p/2467439#M146528…

Hi @Nikola Perisic , I assume you're trying to time track the status. https://marketplace.atlassian.com/apps/1222051/status-time-reports-free-time-in-status?tab=overview&hosting=cloud Try using this plugin, its free on the marketplace and might solve your use case Without the automation 🙂

Hi @Yasmine , Changing the Assignee via automation and storing the previous one shouldn't be that tough, you can refer to this article for those details : https://community.atlassian.com/t5/Jira-Software-questions/Jira-Automation-Assign-an-Issue-to-Previous-Assignee-on/qaq-p/2083793#M640780…

For an alternative to auto update the field you can try using Jira Automations, to detect if an issue is transitioned from a certain type, and based on that you can set a default one if needed. If this thread helped, please can you mark the Answer as Accepted.

Hi @William Wightman , The syntax for the custom field was incorrect (my bad) https://community.atlassian.com/t5/Jira-Service-Management/how-to-add-Custom-Field-Smart-Value/qaq-p/1976220#M100981 Try using this : (customfield_XXXXX.match("Green")). I would also suggest using the action "Log Action", and print the value that…

Hi @Amelia Earhart , You'll need to get in touch with the Atlassian Support team https://support.atlassian.com/contact/#/ or ask the user with the disabled account to create the ticket directly. Select "My Account", and enter the required details. Atlassian's support team will be able to guide you in terms of the next…

Hi @Benjamin Peikes You can use the "Incoming webhook" if you want to trigger an Automation via API https://support.atlassian.com/cloud-automation/docs/jira-automation-triggers/

Hey @Aster Lin If this answer helped, please can you mark it Accepted, would help the other community members identify it too.

HI @crprivitera , The "Chose what to migrate" option works well if you're not sure of what your projects will behave like in the cloud (since a few customization and plugins are not available on Cloud), the biggest task you'll face when you migrate multiple times is the creation of duplicate admin entities. With each…

HI @kimberlynowlin9 , What you received was a potential spam or phishing link, would recommend deleting the mail without forwarding it to anyone else, since the mail's URLS maybe built towards pushing your information to the "hackers" More info https://www.cloudflare.com/learning/access-management/phishing-attack/ If the…

Hi @Бабій Олександр Based on the script your using the approach can change, if you're using Jira Automation the below link has a details explanation of the steps: https://community.atlassian.com/t5/Jira-Software-questions/Setting-a-multi-select-field-with-Automation/qaq-p/2053912#M539319 If in case you're using something…

Hi @Adrien Smondack , Thanks for the insights. For the point "to limit information leaks from one customer to another", this alone justifies the reason to create 2 different projects in my opinion. Given the need of strict confidentiality around customer related information, having 2 projects would be much better. To avoid…

Hi @William Wightman , In order to read the value from and match it to a certain string/regex you need to use match() in the smart value. Ref : https://support.atlassian.com/cloud-automation/docs/jira-smart-values-text-fields/#match-- A quick google search will give you plenty of examples of how to use the above, for your…

Hi @Johan Johansson , Would recommend creating a ticket with the Atlassian Support for this, their Migration support team is quite helpful in such situations and has more concrete information about the root cause and the error and might provide a better solution. Link : https://support.atlassian.com/contact/#/

Hi @Bhawesh Kathuria , Welcome to the Community!! 500 error translates to a backend error. In the network console, check which API actually fails, you'll need to raise a ticket with the provider based on which API fails i.e. if a Katalon call fails then with them else with Atlassian.

Hi @denise , Can you share the error that you get, and in what step? If it is in the API, then will need to see the response error and the payload that is sent to the api as well to see where the error is being generated. Cannot make it out from the image attached. Since the error is from the API, my best guess is that the…

Hi @Pierre CARRAZ , That is the current behavior, couldn't find any ticket for this that claims this might be a bug. This article here gives a logical reason to the behavior though https://www.reddit.com/r/jira/comments/15c2r34/comment/jtu7dzc/

Hi @Aster Lin , It seems like there are no APIs to support Custom field creating for Team Managed projects. Ref : * https://blog.developer.atlassian.com/jira-cloud-next-gen-projects-and-connect-apps/ *…

Hi @Eric Roetenberg , While I'm not sure of how this might have been setup, I'll suggest you use the permission helper to see how the viewing is made possible. Would also suggest checking if your project uses any security schemes.

Hi @Adrien Smondack , Assuming that the internal projects have development tasks that you don't want customers seeing, would suggest creating a different project since the Browse Project permission is common across project and cant be filtered down to issue types, unless you use Issue Security schemes, the 1 Project for…

Hi @Jeff Haws , Haven't used much of Confluence Automation, but I use this site for testing my Jira Automation regex https://regex101.com/ While this is not 100% accurate, this works for most of the strings I've tried. For stuff like OR, AND, you have a different syntax than the one you might get it via regex101. You will…

Hi @CYP , The easiest and the simplest way to clone the description from one Jira instance to another would be to use a Plugin from the marketplace (there are many that are designed to do this), while I understand this would incur additional cost, you may want to consider this given the simplicity it bring to the table,…

Glad to know the response worked out for you. To add a User to a Project role you can try this API : https://developer.atlassian.com/cloud/jira/platform/rest/v3/api-group-project-role-actors/#api-rest-api-3-project-projectidorkey-role-id-post. Would suggest creating a new thread for more questions if you have any more…

Hi @veronica.wilson , Not sure I understand the use case you're trying to achieve? Perhaps you can add some more details about what is the scenario you're trying to achieve by hard-coding a value "isGrafana" instead of "Grafana", this will help us in finding a solution.

Hi @Iris Ayelin , Perhaps you can share some more insights to the field and filter: * What is the type of field being used? * Are you using Basic filters or advanced JQL? * Does this field have any value in it? This info can be useful in finding the reason for the behavior.

Hi @Mikel Whipple , Tried out the below automation and it seems to fit the use case you've mentioned: NOTE: I had a screen that asked the user to fill out a comment during transition from "Waiting from Customer" to "Escalated" * Trigger: Issue transitioned * IF: {{comment.last.internal}} equals True…

Hi @Nawar Noorudeen , I'm not a Python expert, but from the error shown I would suggest making the below changes: * "projectTemplateKey" should be set to "com.atlassian.jira-core-project-templates:jira-core-simplified-process-control". The current one used is not valid as per the documentation…