Jehan Bhathena Community Champion

Hi @Bhavya K , I haven't tested this on the Server API, but for Cloud I use a similar API I would suggest adding the complete path of the attachment instead of just the name eg. (also note the use of Single quote for hardcoded text) curl -D- -u admin:admin -X POST -k -H "X-Atlassian-Token: no-check" -F…

Hi @veronica.wilson , From the image that you've shown the "pol_grafanarequest" field should automatically get set to "Grafana", do you see some other behavior?

Hi @CHINNAMUTHEVISAI.SATYANARAYANASHARMA , I haven't tested this use case yet, in the approval step, the second step of the configuration lets you exclude the users that cannot approve at that status: In your case "Reporter" can be the excluded user. Please can you share the use case that you're trying to achieve with this…

Hi @Raj , I would suggest using the below format when creating an automation that updates a Custom field: I've used "Edit Issue" as the only trigger condition here, but if your use case demands the use of the other conditions then that might work for you too. Outline of the Automation: * Trigger: If Field A or B are…

Hi @Krisnu Suthaporn _Bass_ , Since you're on a Free Plan, the plugin should be Free as well, you can search for the plugins here : https://marketplace.atlassian.com/search?query=story%20points One that I found that might be close to what you…

Hi @Syed Atif Rehman Sherazi , Welcome to the Community! You can try using this plugin : https://marketplace.atlassian.com/apps/1215431/automated-release-notes-for-jira?hosting=datacenter&tab=overview It might solve the use case you're trying out.

Hi @Kelly Lillis , You can add a comment here : https://community.atlassian.com/t5/Jira-Software-articles/Introducing-the-new-Parent-field-in-company-managed-projects/ba-p/2377758 The Atlassian Team member can then convey your wished to the Dev Team too :-) Since this thread is posted as a QUESTION, please mark this as…

Hi @Michael Okhotin , The error that you mentioned, does it occur only for your user or for everyone in your site? You can try checking the Browser Network logs to see which request fails to give that error. Ref : https://support.panopto.com/s/article/How-to-Capture-Network-Logs-from-Chrome-Web-Browser Since you're using…

Hi @Amitabh Mendiratta , Adding my response to your query below: * an epic having multiple stories to be picked up by multiple teams in different JIRA projects. The story should also show up on their board: * There are 2 approaches you can take for this, for each Project Board you can configure the filter to show tickets…

Hi @joonasry , The option is still shown for me, perhaps you can add an image that shows the issue you face?

Hi @Iwan , Atlassian Access Logs will grant you information about "User Logged In" and "User Logged Out", other than that it won't give you a log for Authentication failure. Adding the documentation below: https://support.atlassian.com/organization-administration/docs/track-organization-activities-from-the-audit-log/ What…

Hi @Karla Rivera , Can you share an image of the behavior mentioned? Perhaps that might help in identifying the issue that you've mentioned.

Hi @Patricia Modispacher _k15t_ , I think your article has been published. 🙂

Hi @Saurabh Dubey , Since this is a ServiceNow related query, can you share the API documentation for this use case i.e. create Case in ServiceNow? Will need that reference to check what are the parameters needed. Also, have you tried using Postman to try out thr Api? Or curl since we can work based on that too.

Hi @Diatta Harris , While I don't have an exact answer to your question, I'll provide the workaround that I use for this scenario. After downloading the CSV/xls file, I select the row that has the Seconds duration and change the Formatting to hh:mm, this way I get a more defined view that I need.…

Hi @Ali Nehme , There is an open ticket at Gitlab's end for this https://gitlab.com/gitlab-org/gitlab/-/issues/364273 Another thread that discusses this behavior in Github https://community.atlassian.com/t5/Jira-Software-questions/Unable-to-display-reviewer-in-development-page/qaq-p/896208

Hi @Tarso Vinicius Gianini Vieira , Unfortunately this isn't possible, I've tried this out at my end too where I gave Group 1 access to Browse a project, and restricted one specific issue to one user that didn't have access to Browse the project, it resulted in an error stating I cannot view the issue. Since the Browse…

Hi @Sudar Aazhi , The error mostly translates to the Org ID not being found, but since you've mentioned "CRM plugin for Customers Management", you may want to check with the Plugin's support team to see if they can assist in debugging this error. I've added the Atlassian Support label to this thread too, perhaps they might…

Hi @Mohana Sundar J , In the use case mentioned, please can you clarify what would you happen if you have 3 tickets linked to a Parent from ProjectC, ProjectD,ProjectE, would you keep rewriting he resolution in ProjectA's tickets each time? Perhaps you can elaborate on the use case or scenario and based on that we can…

Hi @Ravi Kumar Boddu , If you've claimed the new domain, the using Atlassian Access this can be achieved : https://www.atlassian.com/licensing/atlassian-access#whats-the-difference-between-managed-and-billable-users If you've got "Unmanaged" users, then the only way to go ahead would be to put out a site wide communication…

Hey @Jasmeet Singh , Welcome to the Community! Not sure I completely understand the use case, but you can find a list of IPs the Atlassian Cloud products use here : https://support.atlassian.com/organization-administration/docs/ip-addresses-and-domains-for-atlassian-cloud-products/ If incase this isn't the information…

Hi @Jahnavi Pathak , Not sure if there is out of the box solution for the Jira UI There are 2 ways that you can try it out: * Export the issues to Excel and using the Excel in Jira plugin you can select the Status related options *…

Hi @Paloma Daniele , You can ask your Org Admins to create a Team Managed JSM project https://www.atlassian.com/software/jira/service-management/product-guide/tips-and-tricks/team-managed-projects This will allow you to manage this project and will be isolated from the remaining site too.

Hi @Mavi , From what I gathered we cannot remove completed Sprints directly. Ref: https://community.atlassian.com/t5/Jira-Content-Archive-questions/How-to-clear-completed-sprint-from-a-ticket/qaq-p/1299651 Perhaps you can give the workaround mentioned in this article a try and see if it works. Please note that bulk editing…

Hi @Tony Ciniglio , Welcome to the community! The redirect URLs are added when you rename the product URLs, ref: https://support.atlassian.com/organization-administration/docs/update-a-product-url/. You can try editing these urls again, in case this isn't available you'll need to get in touch with the support to edit that…

hi @Maryam Sanatkaran , Welcome to the Community! Please can you share the details of your configuration. Did you setup the Email request to receive emails in the JSM or did you configure the "Incoming Mail" setting in Jira. Perhaps you can share some screen shots of the setup, this will help in isolating the behavior…

Hi @Mavi , Can you add a snapshot of both the views? From what you've mentioned I've not come across any permissions that restrict User specific exports. https://support.atlassian.com/security-and-access-policies/docs/prevent-data-export/ this is one feature that allows a site-wide restriction of exports, but in your case…

Hi @Philipp Nick , Welcome to the Community! While inviting a user to your site, you can uncheck the "Send Invitation" box. This will create the Customer in your site, but won't send an email notification to that user. For the "Email requests", you can check the options under "Account creation for customers" (under Product…

Hey @Shanna Mertel , Welcome to the Community! Please can you elaborate the "pull data from Salesforce" Use case, are you trying to create a new ticket, or trying to update a certain custom field via API? (Please share the API that you're using too) This will help narrow down the scenario and let us identify the cause of…

Hi @Billy Christie , Since you mentioned R4J in the previous responses, can you elaborate a bit on that please. I found this plugin with that term https://marketplace.atlassian.com/apps/1213064/r4j-requirements-management-for-jira?tab=overview&hosting=cloud, and would like to know if you're using this to track/manage your…