Lisa Forstberg_o85gu4 Expert

Hi @Kateřina Blahová , Welcome to the community! Can you add some screenshots of your problem? It should look something like this Also quickfilter for flagged items works with this JQL All the best Lisa

Intriguing. Seems like you cant see the Nesting works tickets at all and some of the CAMWorks tickets are hidden. If you go to the nesting works project, are you allowed to browse this project at all? Are there any issue security schemes applied to these projects. I would however expect that the dashboard gadget would only…

Intriguing! Just as John wants below I'd like to see the full filter JQL What happens if you click on the totals - 61 for CAMworks and 18 for Nesting works => what numbers of tickets will you get when viewing those "subfilters" in issue navigator?

Hi! Well I would assume that the status of the subtask is your tracker on that level. There are other ways to track progress in Jira, creating yourself a dashboard to collate data for reporting. I see you are on the free plan. Here is a comparison what you get in the different…

Hi! Thank you for the details! Maybe it is worth considering using multiple sites for you? https://support.atlassian.com/organization-administration/docs/how-many-instances-of-a-product-does-my-organization-need/ br Lisa

Hi @Julie Santiago , By looking at other threads custom fields were not yet supported back in 2020 but the documentation does not specifically says custom fields are not allowed. This feature request tells us there is a limitation on the number of fields slack allows https://jira.atlassian.com/browse/API-157 They do not…

HI @rykiel.pereira Welcome to the community! Depends on what you mean with "separate your clients". Tell us more about how you "manage clients" in your Jira today and what kind of processes you work with in Jira today (Jira service management or Jira software or business projects?) and tell us more on why you need to…

Hi @Chinmaya Panda , Welcome to the community! There are lots of filtering options and configurations you can do to a dashboard. Can you explain what filters and gadgets you are using, what you want to achieve and please add some screenshots of your dashboards and filters. best regards Lisa

Hi @Barry Neilson , I see you are on Jira Cloud Free but I expect that this feature is the same between the plans. The progress bar displays the aggregated status category of the children issues. Grey, Blue or Green. Hover over it and and you get a run down of how many children are in what category. As you cannot have…

Hi! Can you add a screenshot of your automation please? br Lisa

Hi @prasad biddika , I got this to work for the use case {{#=}}{{lookupIssues.Story Points.sum|0}} + {{lookupIssues.Story Point.sum|0}}{{/}} br Lisa

Hi! I see what you want but you can't pick and choose a specific link type and display only that key (ISD-100) in a field (column in plans) in a Plan. The standard field "Linked issues" seems not to be accepted at all in a Plan.. When looking at a filter result the "Linked issues" field will display all links When you…

Hi @Jeffrey B Peterlin , Well almost...You can show "dependencies" as a field - that will give you information about incoming or outgoing issue links. The arrow gives you more information. br Lisa

Hi @Somnath Raveenthiran , It's just a subset of the fields that is available here (yet!) see: https://support.atlassian.com/jira-service-management-cloud/docs/customize-the-columns-in-your-customers-requests-list/ best regards Lisa

Hi @Lee Street , The "Flag comment" is not a special field. It is just storing it in the regular comments section. Not sure what you mean with adding a flag in other way? The Timeline view in a board does not offer to display any other fields. You seem to be on Jira Cloud Premium in which you can create a Plan which is a…

Hi @rajeswari saravanan , Not sure there is an easy way to query the history of the ticket to be able to fetch who the assignee was when it was transitioned earlier on in the worklow. I think I would have solved this by storing that user in a separate field (Reviewer) upon leaving code review status and then used this…

Hi @Sara Campbell , Welcome to the community! May I ask if you are you on a Company manager or Team managed project? Is the fix version field visible on the screen but there is nothing in it? A few screenshots would be good! br /Lisa

Thanks! If "RC client" is your asset field and you use the edit issue action I think you need to input an properly formatted Asset query in the field value not just the name of the object. I would have tried NAME IN "Demo Client" for example, or Key IN ITNEBEM-2026 if you want the automation to always choose one particular…

Hi @Tom Brown , Can you post a screenshot of your automation please? I would have double checked if the configuration of the asset field to check that it isn't filtered and preventing you from fetching the client object you're after in the automation br Lisa

Hi! Can you check the Rule details of your automation? Do you have this set: * Scope = Multiple Projects * Projects = the involved projects (production card + customer card) br Lisa

Hi @Emma Sunderland , Welcome to the community! You seem to only be a project admin, not a jira-admin. I think you need a so called "global automation" (automation which scope is across the involved projects) to resolve your need. Ask your jira admin to perform it for you. br Lisa

Hi @Katrina Lazaro Welcome to the community! The answer is YES and it is a very handy feature! On a Kanban board, press three dots > Configure board > Columns Here you should have a backlog column available. If you map your first status in the workflow to that column a Backlog view appears. It is also very important that…

Hi @Lance Waldrop , Querying and reporting on worklogs is a weak spot for the out of the box functionality in Jira. Via project > Reports >Forcast & Management > User Workload report you will get an overview but you need to pick each individual and run one report per user. If time logging and reporting is central to your…

Hi @Thanuj Kumar Krishna (BTH687) , If you can reproduce this and the behaviour is only on the text fields I would recommend to have it recorded it and sent it in to support. It shouldn't be that slow. br Lisa

Hi @Benton Jonker , Welcome to the community! So all issue types in all projects that you catch via the board filter have the above workflow? I would have checked if the filter catching both Team managed and Company managed projects? (Team managed is using their own config, not the global ones) br Lisa

Hi @Paulina Mijal , As far as I know and if you are using the Jira out of the box functionality and no addons I am afraid I would say no. You want to query on whether or not the issue is or was (at a specific interval) linked or if a custom field has changed. In JQL we can query on WAS, WAS IN, WAS NOT and on CHANGED…

Hi @nkmori_rtx_com , You decide the hierarchy via the generators on your structure so you should be able to do this. Can you screenshot the current automation (generator) you have configured? Here is a walk through of how to create hierarchies: https://help.tempo.io/structure-dc/latest/generators br Lisa

Hi @sai chinamuthevi , You can actually change name of the epic nowadays, so you can get a fully customised hierarchy. Note that issue type names is a global configuration, affecting everyone br Lisa

Great! If it helped please mark it as answered to help the community filter on unanswered questions :-) all the best Lisa

Hi! In Jira Cloud Premium the plans functionality lets you organise the issues in a hierarchy. Even though the levels of the hierarchy is configured globally it doesn't mean all projects needs to use the same issue types or even use a longer hierarchy than the standard three layer Epic > Story > Subtask you set a global…