Lisa Forstberg_o85gu4 Expert

Hi @sai chinamuthevi , I see you are on Jira Cloud Free. If you move to Jira Cloud Premium you can build you custom hierarchy and visualise it in Plans...but if you don't have a budget at all for addons you might not have a budget for changing the plans either. You have to accept to work with issue links or explore these…

Hi @tabibu, shivram , Welcome to the community! Either the project has been trashed or you have lost your permissions to the project. If you are the jira administrator you can go to Settings (cog top right corner) > projects to see the full list of projects, even the archived and trashed ones and you can check the…

Hi! You mean calculating and automatically log hours based on a duration of an issue? example: An issue is created on 1st of sep and due date is the 3rd of Sep ==> that would mean logging 24 hours for the assignee of the issue? (if 8 hour days) Not out of the box, and I see a lot risk for errors in such an automation.…

Just glad to be of help! If you want to keep it in Jira as much as possible and if you are open to skip the whole PDF file procedure, you also can build up fields and workflows with statuses for review and approve and limit those to be executed by certain individuals. All approvals will be tracked in the issue history. If…

Aha, you need an automation to fetch the objects automatically. It won't be fetched until after the issue is created though. I would have tested: Trigger = Issue creation Conditions - I would have added some conditions to the automation Then = Edit issue fieldsChoose your "User Assigned Asset" field and then apply AQL…

Hi @Okky Syahputra Jenie , The way I remember it from working in Big Picture before is that * The user need to be assigned to a jira issue that has an estimate. * The user needs to have a capacity. It seems like you have found where you manage the capacity. Then there are different methods to distribute the estimate over…

Hi @Swetha Dilip , Welcome to the community! It is likely that you need to look at multiple standard reports plus possibly also create a dashboard with gadgets on to complete the picture you are after. You need to look at the definitions of your 6 measures and look at the way you have structured your Jira As long as your…

Yes, I suspected you wanted this visualisation. Not possible in the filter view I am afraid. The only way I can think of that will produce exactly what you want is to create another custom field (which then can be represented as a column in your filter view) and work with automation to fetch and update that field with…

Hi, there is no yellow only green-blue-grey ;-) but yes, in theory you can assign the DONE status to a grey or blue colour, ie a different category Giving your statuses a color is managed globally for the whole site. A status can only have one color. if you don't agree that 53% is done then I recommend you to look att the…

Hi @TheClarinetGuy144 , Welcome to the community! It seems like this is two requests in one 1. Upon creating a request the user should be able to choose an object that is connected to them 2. As an agent see all assets connected to the reporter without having to step over to Assets and search. If you... * have an object in…

Hi! In Jira you can work with issue security to limit the visibility into tickets, only including the users involved in the ticket. That kind of speaks for HR having their own jira type ticket. When the onboarding process involves sensitive personal data you need to have a think about if there really is a need to store…

Hi @Natacha Brand , Welcome to the community! Your burndown chart will be affected by the estimation method chosen on your scrumboard. This tutorial about the burndown chart is a good start: https://www.atlassian.com/agile/tutorials/burndown-charts all the best Lisa

Hi @Yingyi , Big picture has a lot of configuration that you can control and some that you can't. The documentation is extensive :-D In Jira the statuses are of three categorys: Grey = Todo, Blue = in progress, Green = Done (not a big picture config, this is base Jira) Your 53 % progress in Big picture is a representation…

Hi Cristian, Note that the step 4 is not needed. When you publish a workflow that is not containing the status "Open ticket" then the publish process will allow the admin to map any existing issues in status "Open ticket" to any of the statuses that exist in the workflow that is published. all the best Lisa

Hi @Febrilia Putri Inzani , Welcome to the community! Firstly are you working in a "Company managed project" or "Team managed project"? br Lisa

Hi! Oh, this question was tagged as Cloud. I don't have access to an on prem environment at the moment, but here you find the documentation for advanced roadmaps, as it's called in On Prem, on the latest DC version 10.0…

Hi @[deleted] , Welcome to the community! I might be totally off here... If you mean that an object = a Jira issue (aka a Jira ticket) then you can add a custom field called "Parts", choose a Select list (multiple choice) and ensure its visible for the jira project you work in. ==> This allows you to "tag" your Jira issue…

In your dependecies view, just click issue link types and choose what you want to be displayed

Hi! If you want to LIMIT the global settings to only allow your split-relation you will affect other users as they will not be able to see the parent-child relations. If you want to ADD a link type to your global setting the consequence is not that great as users can use the filter option to hide issues that matches those…

Hi @Davide Barri , Welcome to the community! Not sure I entirely get what you are after but I'll give it a try. You will not be able to present a column in a filter view that only contains links to issues of a specific linktype. To achieve that you have to explore if Automation can pull out certain links and then represent…

Hi @Vivek Punasia , Welcome to the community! In your dependency view you can filter to only view the links you are interested in Under Settings > Products > Plans > Dependencies you can control the link types you want to be able to see in the Dependency view. This is however the global setting that affects all plans best…

Hi @MATTHIEU BEAUFILS , I am glad it helped. If you set my reponse as answered it will help people on the community to filter out unanswered questions. I see your need for visualising flow of data in a diagram form. You could always make a product suggestion to atlassian to incorporate this in Assets. I know other…

Nice to hear Anusha! These features are sorely needed, but I think we need to take it one step further. When users like @Pedro Lima here can create attributes on Organisations, f ex country, region, organisational tiers (premium, gold, silver, etc) then they quickly get the need to create reports based on those attributes.…

Hi @Pedro Lima Welcome to the community! The organisation detail and the customer detail are fairly new features in JSM. You add new "attributes" these items and then can populate and consume this information in the tickets. There is no specific reporting capabilities attached to this I am afraid. Yet. I would imagine that…

Hi @gustavo_pinheiro , Welcome to the community! Test to click on "Manage Subscription" to stop the trial, then you should be able to remove it. In my site I have a trial for this addon and then the same button is called "Stop Trial" (I am on a monthly subscription). When I go through with stopping it I can then uninstall…

Hi @Steven Wills , Here are the settings behind the extra link. Example below is WIDE open for anyone to create an account and log in. It would be interesting to see that screenshot from your org admin. Have they limited it to a certain domain and some of your users think they reach the help center with an atlassian…

Hi @Sebastián Durán , Long shot but have you seen there is a small "Add" button before pressing OK? I think I've done a thousand times, thinking the OK is enough.. hope it helps

Hello @Ross ODonovan And welcome to the community! I have built a customer portal for a company and we use Assets to hold a customer contact data, customer company data, modules purchased and installed, version of product deployed etc Having that data automatically linked to the support ticket, gives the agents access to a…

Hi @Lucie Zemanová , I think Marc helped you above. The Backlog in the kanban board is represented by a status in the workflow. You manage this through mapping statuses to columns in board settings. The Backlog column should be your first status in the workflow, and the next column should be one of the statuses coming…

Hi @M Sunil Kumar , Ah you are on data center. In cloud I can actually drag n drop the epics in the epic panel, maybe that is not possible in dc? One method is to create a separate kanban board for epics only, order by rank and change the order of the epics there. The order should be reflected in the other Scrum board, if…