Lisa Forstberg_o85gu4 Expert

Hi @Nick Hoffmann , Welcome to the community! First of all, are you on Confluence Cloud or Confluence on prem? I have done a handful of these assignments where we use confluence as a base for an intranet. My experience is this: * Get yourself an addon that helps with navigating in Confluence. Typical addons are: Refined,…

Nice to hear @Stephen_Lugton I've done these kind of assignments a few times now and it's always been rewarding!

Hi @Anita Duggan , Maybe some screenshots can clarify the current situation, but let me try to help. You seem to have imported a list of people into Assets. so you have an object type for people? in a Asset schema called People? For the people object add an attribute "Jira user" of type User. So now you can update and…

HI @Helen Locca , Welcome to the community! Notifications in the Jira world means an email notification or in-app notifications (if you're working in Jira) The number 1 there should suggest that you have "1 open request", and only count the requests you have created. You can be a request participants of more requests. Can…

Agree. 

Hi @Georgi Arnauchkov , Welcome to the community! With JQL you have these options: description ~ "email@domain.com" => match as it is exact description ~ "email@*" => will match as a wildcard * works at the end only description ~ "*domain.com" ==> will not match I am afraid :( I think you have run into this feature request…

Hi @mlapasta , Welcome to the community! Interesting topic! Go to settings > user management > three dots> Export users This will get you a csv file containing the product access and what role they have in different products. Note that it will not list all the spaces / projects / asset schemas that are in the products and…

Hi @jayson Welcome to the community! Can you see the board from the view My work > Boards > View all boards ? From this list of boards you should be able to delete boards all the best Lisa

Hi @Naem Bhuiyan , Check your filter for the board. You need to have manage sprint permissions in all projects of the issues that potentially can be present in the board. best regards Lisa

Not sure I get what you are after. 1. For each created ticket the customer will get an email notification confirming the ticket creation (triggered by the customer notifications) 2. For each comment that your agent is adding to the ticket, ie a "response to your customer", the customer will get an email notification (this…

Hi @Claus Helmer Hansen , For JSM projects there is a number of Customer notifications already preconfigured. The one called "request created" is being sent as a acknowledgement notification. Check to see if this is enabled in your project. You can alter the content of the notification under the Edit link on each…

Hi @Evert Morren Atlas Admin , here you will find each customer notification YOURDOMAIN.atlassian.net/jira/servicedesk/projects/PROJECTKEY/settings/customer-notifications Press edit on each one of them to customize the standard notification.

Still very curious about the WHY here...I highly suspect there are other reports that will create loads more value if you want to share the purpose of creating this report. By experience, all kinds of measurements of staff performance will eventually lead to a behaviour, and sometimes not the intended behaviour. Tracking…

Hi @Marchela_asenova , No, a workflow belongs to an issue type. Incident workflow, Service request workflow etc... However, the workflow consists of statuses and transitions between statuses. You can work with conditions on the transitions to prevent/allow certain users to make certain transitions if that help you at all?…

Hi @Lana Kelly , You know you can both create and edit objects via Jira automations? So if the user fill in a Jira request form you can use that data to create the object and fill the object attributes from whatever the user inputs in the Jira form. all the best Lisa

Hi @Mar , Not possible yet! Vote on https://jira.atlassian.com/browse/JSDCLOUD-4642 A workaround is to turn off the customer notifications and replace them with automation "Send email" in which you can use customfields but its not as nice looking... br Lisa

HI @Amit.Kumar3 , This is not a report or filter that you will be able to find out of the box in Jira. Assignee can only be one at the time. Even though you can look in the history of every single ticket and trace who's been assigned at what time you can't pull this into filter, with a line per assignee and then export it.…

Hi @Su Wainwright , Welcome to the community! Haven't worked in the UK MOD, so I expect others that do to pitch in here. If I were you I would read the documentation around data residency and the related pages to align it to the organisations needs. all the best Lisa

Hi @lakshyajeet_swami , Welcome to the community! I hope I understood what you are after. Here are some initial thoughts on Jira design for this need: The simplest solution is to create a business or software type of project * Invite the necessary users to have a role in the project (all stakeholders, reviewers, assignees)…

Ok good, that your JQL seems to be functional but your Confluence does not seem t to like it? Have you also migrated a Confluence on prem to Confluence Cloud or are you connecting a Jira Cloud to a Confluence on prem? I would next to try to run a simpler JQL in the Jira issue/filter macro. like Project in ("MyTeamname")…

Hi @Kateřina Blahová , I think you should contact Atlassian support on the case so they can take a look in your site. br Lisa

Hi @Andrew Tran , Welcome to the community! Can you confirm that the field you are looking for is indeed in your new Site on cloud? I assume that where you type "CustomField[Dropdown]" you replaced this with the actual field name right? A few screenshots of your JQL would speed up the help you can get on the community. br…

Hi @mohit jangid Welcome to the community! In a filter result gadget you won't get the comment as its not really a field. It just keeps moving when users adds new comments. As you already imagined; adding a new text custom field will get you the ability to add that to the gadget on the dashboard. You could even work out an…

Great to hear! :-D Mark this as answered to help us on the community to sort and filter please. Buona sera! Lisa

Hmm.. Your project is default Italian, but how about your site? Is that default language Italian or English? Settings > General Configuration > Default language Suspecting that the site is english and the email template is bringing in the sites default language statuses. See also instructions on this closed bug:…

Very odd! I would get some help from Atlassian support on this. As far as I know there isn't a configuration to "mute" the highlighting function. I would test the same thing in a different web browser just to out rule any browser related problem. best of luck Lisa

Hi @Gina Welcome to the community! I just tested this and smart value {{version.releaseDate}} seems to do the trick all the best Lisa

Aha, creating a dashboard for your management to list the autoclosed tickets is a good start! Just find out together with your Jira admin how to identify if the ticket is autoclosed. Good luck! /L

Hi @Sandro Quartieri , You can translate statuses in the Status list. Settings > Issues >Statuses You can translate Resolutions under Settings > Issues> Resolutions all the best Lisa

Hi @Chris Thomas , Welcome to the community! In my environment we use an SLA to count down to autoclose. Upon breaching this SLA the automation to close it is triggered. So querying on... "SLA NAME" = breached() AND resolution is not EMPTY AND priority = Critical ...means that I get a list of critical tickets that have…