Lisa Forstberg_o85gu4 Expert

Hi there @Consultant You seem to be on a Free Plan of Jira. Out of the box the issuetypes relate to each other hierarchically in Jira in three layers: Epic > Task/Story > Subtask If you move to Jira Premium you can work with the issues in the Plan view, visualising the work breakdown structure. In Premium you can also add…

Hi @Anurag Chavan Are you sure your customers are seeing these statuses? If it is you who looks at the portal you will see what ever you are entitled to see. if the project "testing permission scheme" "testing-manoj " are limited they should not be visible for customer users in other projects. Also working with each…

Hi @Anveshan Goel The "description" you find in the workflow editor (your screenshot) is the description of the step to status Open, not the field called description that is visible on the issue. Its not possible out of the box - see the Atlassian Feature Request on this…

Yes, They should definitely be enough for them to help you with creating a new project. Best of luck! /L

Hi! thanks for the screenshot. I see you try to create a subtask under a task I would doublecheck that you have Subtask issue types enabled in your project I just realized that you are on the free plan. Also doublecheck if you perhaps exceeded the limitations? https://www.atlassian.com/software/jira/pricing br Lisa

Hi @Katie Silvester , I see your frustration, when you choose scrum or kanban during project creation it's not really creating different kinds of projects. They are all software projects with a slightly different underlying workflows and screens/fields needed to support the different work methodologies. If I were you I…

HI @Алла Брусник Can you disclose a larger screen shot of where you are in Jira? On what ticket type are you when you press "add a child issue"? It might be that you don't have the ticket types activated in your project. br Lisa

Hi @Vaughan Rivett , I am afraid it is not possible at the moment to add a third category of communication the way you design it above. As an admin you are not allowed to change the naming of the different types of comments, add or remove them or add additional logic on top of what is already there. Not without some…

Hi @Carolann Hess You should find it if you go to project > see the left hand side project menue > underneath the cog wheel "project settings". You need to be project admin to see it. documentation about it is found…

Hi @Paula Lyon-Lee , If you have different goals assigned for different priorites in the "time to resolve"-SLA it will automatically recalculate as soon as anyone is changing the priority of the issue, if the SLA cycle is still open, ie running. If the SLA cycle has ended, ie stopped, it won't go back and re-calculate if a…

Hi @Carolann Hess If you are using the out of the box customer notifications (Csat) the option for a customer to give customer satisfaction scoring is bundled into the "Request resolve"-notification to the customer. Under customer notifications ensure that the Request resolved event is enabled. Also check the recipients…

@Sari Kachorovsky aha now I got you. No sorry, adding a default value after the fact that a lot of issues has been created with a "none" value, will not have a retroactive effect. You will have to bulk update your existing issues. The last updated date will be affected but you can do the bulk update without notifying users…

Hi @Sari Kachorovsky If a add a default value of a custom field (f ex "0") and apply the field to the create screen of the issuetype then the custom field value appears with "0" when I create the ticket. Even if it isn't on the create screen and only on the view/edit screen it will appear with value "0" after issue…

Hi @Büşra Nalbant I assume Hedef Jira = Target site and SKYALP Jira = Source? An import will not delete anything. You often need to do a series of imports to check that the mapping and fields work as you intend it to work. Between imports you need to bulk delete the issues you have test imported to not end up with a lot of…

Hi @Noelia Curti I would have investigated the board settings first. Choose configure board (three dots top right on the board), then choose estimation. Maybe someone changed the estimation setting from Story points to something else? best of luck /L

Hi @Büşra Nalbant , Welcome to the community! A assume you are importing your issues via csv? It seems like you have more than one challenge: * for some issues the target environment does not recognize the reporter. ==> Ensure the reporter accounts are active in the target environment or replace them in the csv file with…

Hi @shivani shirguppi , It seems like the user is able to initiate the transition but it fails when trying. As a first step I would look into the workflow to see if there are any validations during this particular transition. I imagine this can happen if the jira admin validate on a specific field during the transition,…

Hi @Leon Gumba , The Jira software license user is limited to what they can do with the JSM issue. A prerequisite is that the JSW users in question also have the role = Users in the Jira SM project. If they have that role they can see requests and comment on them, but comments are internal notes to requests, nothing else.…

Hi @Paul Heath Armengol The JQL fields available is a bit limited in this area. you can use request-channel-type = email to see if it came in via email but not to which email address. A workaround is perhaps to assign different request types to each address? Use that to differentiate between them to be able to build…

Hi @Maximilien Borgeat Ouch! I haven't seen this behaviour and I can't really reproduce it on my cloud sites now when I try. I would have screen recorded it and sent it in as Bug report to Atlassian. best of luck /L

Hi @Ghosh_ Arghanil Welcome to the community! If having the right permission you can make own reports, copy existing reports and amend them. EazyBI is enormously flexible. I recommend using all the good resources available on their site: https://docs.eazybi.com/eazybi?eazybi-for-jira best of luck Lisa

Hi busra.baybars@partner.yildizholding.com.tr The standard SLA fields are limited to Jira Service Management but as you mention you are going to use the Time to SLA addon for the purpose of having an SLA on the Software ticket. This means that you need to ensure that these two SLA's are configured exactly the same at all…

Hi @naim.oreeawon No it is not possible to iframe Jira into a different Website at the moment, for security reasons: The X-FRAME-Option was enabled back in 2017 which prevents against Clickjacking attacks. See more here https://jira.atlassian.com/browse/JRACLOUD-25143 Maybe one way around this is to check if the…

Hi @Alexandros If you want to sync users you from Azure AD to Jira Cloud you need Atlassian Guard. For your portal only users the Guard license will be free, its only those users that have active product license ( Jira SM agent, jira license etc) that will cost you a guard license. more details…

Hi @Rishi Sohaney , You need to add a support ticket to get help from Atlassian support go https://support.atlassian.com/contact/#/ Allowing them to go into your site will also help speed up the process. You should be able to import tickets via csv! best of luck /L

Hi Taj, Go to your project > project settings > Workflows > Add Workflow to find and publish the workflow you need on your project. See my demo example.

Hi Jan, I tried to translate your german so I hope I got your problem right. It seems like you need your Jira SM project to be restricted to a specific set of users from a specific domain only but that you don't know who exactly who from that domain that should be creating requests. Both global and project settings needs…

Hi Liam. I see what you are looking for - keep an eye on the tickets last commented by a customer to catch those you need to reply to. The Jira cloud JQL functions are limited in this area. Scriptrunner addon gives us more JQL functions but they cannot be used in setting card colours. I think perhaps what you need to do is…

Hi Levente, Good move to start using asset management. That will open up a new world! Can you elaborate on the requirements around the "sign" functionality you are after? Sign as in a physical or digital signature or are you open for any kind of digital trace that the owner acknowledge that they have received the asset?…

Hi Milen and welcome! All objects will get an unique ID out of the box in Assets - the object key. Can you tell me more about the use case and value you are trying to achieve with this additional attribute? best /L