Comments
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Tricky thing! I am currently working on multiple sites that have more cf's than you and I am not seeing this kind of behaviour. Using field context on cf's is a good way to limit the load on your environment though. I would screen capture this behaviour and send it off to Atlassian support if I were you. /L
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Hi Wouter! I would highly recommend you to start looking at the Asset functionality to achieve this. Here you can build up companies, connect company contacts to it and add loads more attributes of your choice. If you have assets in jira and your company is also using Salesforce for other purposes, then you can connect…
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Hi Judy and welcome to the community. I wonder if that group is set as the default group for that custom field, and you say that you cannot find the custom field JSM approvals in your custom field list? Also I see that it refers to your sandbox environment - make sure to switch over to that environment. best of luck /L
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Hi Reno! Welcome to the community! Some slowness can be expected, but I have not seen the levels of latency that you mention. If you work on an automation, then add a custom field in jira administration and then go back to the automation then the automation might not have the most recent data. Make sure to save your…
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Ah seems like the user is perhaps deactivated? Please use this article for support: https://confluence.atlassian.com/cloudkb/enabling-a-deactivated-account-to-provide-site-access-1005792657.html
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Hi Are you not getting notifications as a customer on a portal or as an agent working the tickets? I am assuming that you don't want email notifications triggered by your own updates? Check - the notification scheme of the project - the customer notifications of the project - the ticket from the portal view - have you…
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Hi! I think you may want to use the series Time to first respons (Avg.) Your Time to first response SLA will stop when the ticket is assigned and you have given your team the goal of 24h to assign the tickets. In an SLA report you can choose * created = how many were created in the specified time period * resolved = how…
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Hi! So reporter asks for a new computer and the agent wants to see all already existing hardwares linked to that person? Is the computer already assigned to the person out of date? etc Yep this is possible with automations. The prerequisites is that the hardware in your object schema has some sort of reference to its…
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I just tested this on my site and it seems like you should be alright with inputting this in your query: Language = FR See my example where I have a field called Service Catalogue in which I have objects with different urgency attributes. The Validate syntax is giving me errors but the automation works. A workaround is to…
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Seems odd. changing calendars should not trigger the SLA to stop. I don't recall ever having trouble with the existing SLA cycles if I change the calendar. Many things may have happened at the same time. I would analyse start, pause and stop triggers in detail and check the history of a few example tickets to rule out any…
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Are you trying to invite a user to the customer role (ie portal use only) or invite a user to the agent role (ie be able to assign and work on tickets?) Screenshots are always good to have in order to circle in the problem.
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oh, did not notice that I got a response from you! I bet that works too.
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solved my own problem... The Company object that is set in the first part in the automation is not yet stored on the issue so there is no value yet in the custom field. I had to find the version from the company via the reporter. object HAVING inboundReferences(object HAVING inboundReferences(objectType = Kontakter AND…
