Lisa Forstberg_o85gu4 Expert

Hi Ciara, the doc actually states Enterprise plan only, but maybe it also works for premium? I hope so :-D br /L

Hi sasha, I would test adding a condition on the user visible transition (the one that auto-assigns) to prevent the AJ from taking that transition. i would also hide the automation-transition for regular users to not confuse the IU for them. br Lisa

Hi! You may have exceeded your storage limit for the free plan. I suggest you create a support request to atlassian to get help. br Lisa

Hi there, Check the workflow of the issues. We want the resolution field to be set in the step to the last status, rigthmost column. can you show us an example ticket that is still in the backlog? What issue type is br Lisa

My audit log actually shows a status updates..but the details can be better :-D

Hi @Térence LECROIX It seems like you are on Jira Service management Premium. This means you have the asset functionality available. Your use case above can definitely be achieved by building up your matrix with objects relating to each other stored in asset managemen. You will then create object custom fields plus an…

Hi @James BOUCHAMA , Sounds frustrating! If you add a screenshot of the behaviour you want to control I think we can help you a bit easier! br Lisa

Hi @Emmanuel.A , Actually it seems like Atlassian is currently rolling out the feature of having more than one Help center (for premium/enterprise), see this article. The multiple help centers will be managed via cog > products > Jira service management. This is where you can Feature or hide portals on the home page As far…

Hi @Abhishek Mendke , I totally see your need here. There is no such feature (yet?) in the queue to highlight, or color the issue based on the last comment from the customer. There are some workarounds though. * Automation to set a custom field to certain values based on comment actions and use that field as a…

Hi @Bhagyamalla , Welcome to the community! Jira out of the box does not automatically force you to add start date and due date when you create issues. However this might be the case if: * The Jira admin might have made these fields mandatory in your project * There might be a workflow validation in place * There might be…

Hi @agoutham , Yes someone probably changed the status name via the workflow editor, I have seen this a lot unfortunately. An admin does not even have to publish the workflow for the status change to happen (see screenshot) You can check the audit log (cog> system> audit log) to see if and when the status changed name.…

Hi @Kyle Anders , Do you mean that MS Exchange is blocking the Atlassian notifications, especially the invite email/reset password email? An Exchange admin should be able to whitelist addresses to ensure they are not captured by the spam filters. No expert on how but it seems like the Microsoft community can provide some…

Hi @Aanand Lacheta , This feature in the components field is actually saving a lot of time. You cannot configure/alter the behaviour of the components field. You need to be project admin in order to create components so what you can restrict is who is allowed to create new components. If all you need is to have one field…

Hi @Bhagyamalla , If you have planned a set of issues in a sprint and realise during the sprints period that you need to move them to the next sprint you can work from the backlog view mark one or more issues in the active sprint and then drag them down to the backlog (or other sprint if that has been created) You can also…

Oh gosh, thank you! 

Hi @André Luiz Schikovski In Jira Standard there is no such configuration you can do. If you move to Jira Premium you can define Teams and set their capacity which can be used in Plans, see more here In Jira standard and a scrum board over time you will learn your teams capacity, you can use the Velocity chart for example…

Hi @Benediktas Bielovas , It seems like the addon allows you to build filtering on top of existing filters in Jira so yes, you need firstly to create a filter in Jira and then turn to the addon to pick that up and enrich it further. You can also use an already existing filter in Jira (not created by you). Here is a link to…

Sorry! Thats right. Even though TM projects can be visualised in a Plan they are limited. So unfortunately for @Ken Loh to get what you are after you would need 1) Jira Premium and 2) have your project be converted to a Company managed project. best regards /L

Good to hear! 

Hi @Chandrakumar Oh many companies do this with Jira. Either the team works in a Jira work Management project where the admin can choose to give them the project template for Recruitment (see screenshot) Its very easy to get going with, the admin needs to set it up and then have a few sessions with the team to get going.…

Hi @Girish Shenoy As a user I can choose where to land in Jira Choose your profile > Personal Settings > Your Jira home page As an admin you can work with some look and feel and logos of course, but if you want to completely reorganise how the landing page looks like you need to turn to the Atlassian marketplace for apps,…

Hi @Wouter Wisselink Oh I thought you were on Premium already? Assets are bundled with Jira SM Premium product. You are actually only required to have the smallest number of agents to get to use the Assets feature for all type of Projects. But if you want a cheaper solution with standard only, then the Customer list needs…

Hi @Sardar Basha Nawabjan I would: - relaunch your webbrowser - ensure you are logged in - check the notification scheme of the project you work in - check your profile > notifications - check your profile > check your email account - check your spam folders in your email client br Lisa

Hi @Morten H , It seems like your initial setup was one product = one project. This was good for product owners but the developer were frustrated as they had a hard time finding their work. That setup would be fine if you had built a kanbanboard visualising the work from the different project, ie created a consolidated…

Hi @Danny Mecca You have a few options to investigate on this topic * The quickest hack is perhaps to add the link of the Knowledgebase as a Portal announcement. This might easily be overlooked by your customers though. * Check out the Edit Home page layout function (Help center page) where you can do some alterations to…

Hi @Youmna Alomari ! A good start is to create a Work Management project for the team. There are plenty of templates there for different kinds of business teams and you can configure these to suit the needs of that particular team too. I have had Marketing teams using Jira software and planning their work in Epics, sprints…

Hi @Ken Loh In Jira Premium you have the ability to create a longer hierarchy. Then you also get the Plan view to visualise the structure See how here: https://confluence.atlassian.com/advancedroadmapsserver0329/configuring-initiatives-and-other-hierarchy-levels-1021218664.html best regards /L

@Vaughan Rivett Yes you are correct, making the agency a customer (or request participant) will limit them to only be able to comment and not really take responsibility. A status could signal the agency responsibility but it won't work for assigning an issue to an individual and it will make it a little bit harder to work…

Hi Anurag I suggest you do these things: * create an account in your jira site that have the same permission levels as your customers. Log in with that account to validate that your real customers are actually seeing your 370 selections. * Ensure that your test projects are restricted. (project > project settings >…

Hi, Well not all updates are rolled out to all sites at the same time so maybe a new update has not hit my sites yet. I recommend you to report this to Atlassian asap. br Lisa