Lisa Forstberg_o85gu4 Expert

Hi @Venkata Subbarao Harish Nimasakavi , I think you better expand the context around your needs for us to help you more efficiently. Please describe more in detail what you want to achieve. As Jira is superflexible a Jira project may be equivalent to one or more product development intiatiives as well as one or more…

Hi @Joan Andreu Juan Torrens , The CSAT Feature is only available in the Jira Service Management product - ie in Service type projects. You could perhaps build something similar in jira software to allow the reporter to rate the ticket handling via a custom field and create dashboard reports based on this field. best…

@yuliana seijas ! I take the above back :-) I just learnt that Atlassian actually launched a feature to add more attributes to customer users and Organizations, more information about how in this documentation . I just tried adding a phone number attribute and this is how it turns out in the issue view for the agents: you…

The organization doesn't have more attribute to display but its name. The purpose of the organization is primarily to control insight into the Jira SM tickets for more than one customer user. A hack is to name it like "name_number" but be aware of who is seeing this information. Is that information useful for your customer…

Hi @yuliana seijas Welcome to the community! The Organisation field is a special field. If you have added an organization and added customer users to the organisation, that user will see the organization option when creating a ticket. This field is automatically added, you can not add/remove as other custom fields. Here is…

Hi @Rizky Mapat Waluya , Welcome to the community! Explore the documentation about Teams in Jira. This is where you can connect users to a Team entity and use the Team tag on issues to assign scope in Jira to a Team plus a lot of other features. It seems like you are on Jira cloud standard, and some of the features are…

Hi @PK , Ok, the questions were tagged as a cloud question. Here is the documentation for imports on On prem Jira (Data center): https://confluence.atlassian.com/servicemanagementserver/importing-your-data-1044784459.html See specifically the integration apps that are…

Hi @PK , Welcome to the community! In Jira cloud premium you can import assets from an external sources in these different ways: Create a Asset schema, then choose schema configuration > Import to get to the options. Read more about this in the documentation. If you want an integration that continuously sync data you need…

Hi @Davit Ebralidze , I think I see what you are after but there is no such feature in Jira today. I think with "releasing a sprint" you mean completing it. Sprints according to scrum are run during a specific time period so it should be completed on the last day of the sprint. Technically completing it in Jira is open for…

Interesting indeed. If you keep the field on your view screen, and not on your edit screen but have a transition screen with the field on it to fill it on a specific time in the lifecycle, it won't be visible ? I see there is some sort of explanation on the interconnection between layout and screens in this documentation:…

Hi @Fawaz Joseph The additional layer of managing fields on screens can indeed add another layer of confusion. It seems like the purpose of the layout layer is to allow for project admins to visibility of fields and manage order of fields instead of relying on jira admins to perform that part, if I read the explanation in…

Hi @SCOTT WAGNER , Yes it is definitely possible and should be done. A clutter free board is the way to go. The underlying filter for the board will decide what issues are displayed at all, maybe you can look into what test cases should be visible on the board and limit the filter to the test cases that are relevant? A…

Ouch! I see, it might be worth reporting of the problems. Atlassian wants to make the journey to cloud as smooth as possible. all the best /L

Hi @Nektarios Aravopoulos Welcome to the community! I tested the above (on chrome) on my site and I can't seem to reproduce it. Does it happen when you update the page or the issues in the macro? If the problem persist I think you should reach out to the Atlassian support. best regards Lisa

Hi @Stevan Akrap Quickest I've found is to use the timeline view to just drag n drop Tasks or Story from Epic to Epic. Also I get a pen icon when hovering over the Epic breadcrumb which allows me to change the Epic

Hi, Sorry there is a balance act on the three options: * allow for anyone that knows the URL to create an issue * force the users through a signup process before they are allowed to create an issue * have total control and invite only specific users. But I am not really agreeing to the statement "External individuals can…

Hi! Oh I see, the error appears when you're working in Scriptrunner > Behaviours. I think you are better off contacting the Scriptrunner support to get speedy help. They have always been really good and helpful to me anyways :-) best of luck /L

Hi @Schuuudi , Yep, it seems like the automation is still limited in this area. I would love to see some movement on the jira<>confluence automations as I have a similar need for Post Incident Reviews in my current assignment. Some workarounds have been suggested: * Creating a URL custom field in Jira and sticking the Page…

Hi @Gilad Shtern What happens when you try to publish the workflow? What error message appears? It is always good to add screenshots and the steps you performed so we can give you the support you need :-) A common problem is that admin forget to actually click the publish button after adding the workflow to the workflow…

Hi @Daniel Wright and welcome to the community! Afaik there is no global automation action that creates filters and dashboards unfortunately. I so wish it can be done OR that we get filtering options shipped in the standard feature for dashboards so duplications of dashboards can be minimized. I thought I read somewhere…

Hi @Iris Ayelin Just to be sure - this question is posted in the Jira product forum, but you are referring to the Jira service management product right? Only Jira SM projects have a portal. If you want a Jira SM project to be open to the public and not require sign in you need to have these settings on: "Customers can…

Hi Vincenzo, Sometimes having app restraints is a blessing in disguise as it urges us look for the simplest solution :-) Can you explain what you mean with % Progress over time? What is the whole and what is the portion of your envisioned KPI percentage? The "recently created chart" will show you the number of created…

Hi @vincenzo.spatafora I think the "recently created chart" is close to what you request. With that you can group the result by month and get a visual representation vertically on how many issues in a month are open(red) or resolved (green). Hover over a bar to get the exact numbers. You will not get % with this though.…

Hi @Tapas Polai , I am trying to understand what you want to accomplish. Are you using Sprints in a Scrumboard in Jira? Do you have a custom field called Sprint Priority? If you want to set a custom field to a default value for the issuetype Bug upon creation, this can be achieved on multiple ways: 1. create a bug context…

HI @Aslıhan Kara , Which deployment option are you on? DC or Cloud? To make the comment mandatory in the transition to the 'Ready for Test" status * Try to add the validator option "Field Required Validator" * Choose comment * Add an error message * click Add and publish the workflow To remove the "none" option you need to…

What is your hosting type ? Cloud / on Prem (DC or Server?) If you remove DURING("2024-07-01", "2024-08-01") you will get any ticket in the project that has moved from one status to the other status at any point in time. If you want only those that changed from 1st of july to 1st of august you add the during statement. Try…

Hi @OM , Seems like you want to give the teams the ability to plan their work and have a team specific capacity planning. Are you on Jira Cloud Free you will not have the functionality to fully support your capacity planning in the tool. you have multiple teams that work towards a shared and common goedl. I would suggest…

Hi! So the first JQL does not work but the second does not work? What happens when you run the second one? Do you get an error or just no results? Can you post a screenshot? Create a test ticket and move it through the workflow to status Closed to provide a test case to validate your JQL. best regards /Lisa

Hi, well you need some sort of separation / classification between dev and ops, as they are different kinds of animals. Operations by definition is unplanned work with the focus of upholding a stable and running production environment. Here urgency & criticality of an incident will have an effect on priority. Dev should be…

Hi! I suspect some issues have the sprint field set to your sprint but are not visible on your board. Create a filter finding all issues that have your sprint applied, just to see if someone manually (via editing the issue, not dragging n dropping in the board) have added issues to your sprint that is not part of the board…