Lisa Forstberg_o85gu4 Expert

Generally if you develop software together I would probably have recommended to work together in a Jira software type project, instead of Jira Service Management. If there are a lot of back and forth during the lifecycle of the issue and your team is sometimes assigned to the ticket then handing it back to the partner and…

Hi @[deleted] You and your team have the role customer in your service providers site. It means that you can only interact with your requests via the portal. It is limited and I can totally see that managing 200+ requests only with lists and basic filtering is tough for you. The service provider own their site and you…

Hi @Joanna Mae Natial , This is happening in my site also. I found this improvement suggestion that I think matches the problem you experience: https://jira.atlassian.com/browse/JRACLOUD-77512 Date fields in Jira displays information in either relative ("in 3 days" / "Tomorrow") or absolute (9th of Aug) format. Relative…

Hi @pamela strobel , No it is not possible to iframe Jira into a different Website at the moment, for security reasons: The X-FRAME-Option was enabled back in 2017 which prevents against Clickjacking attacks. See more here https://jira.atlassian.com/browse/JRACLOUD-25143 br Lisa

Hi @venom76966 , Welcome to the community! Atlassian is shipping 30+ gadgets that you can use to create the dashboard you need. Create a dashboard (any user can do it) and then go explore! On top of that there are also pretty awesome apps you can purchase to extend the reporting capabilities even further. As a start I…

Thank you for the image I suspect the timeline is not respecting your non-editable status permission. I have just tested removing the fields from the edit screen but that doesn't prevent the user from changing the fields from the timeline view I am afraid. Another solution is to use the permission "Schedule issue" and…

Hi @Joel Williams , Welcome to the community! You seem to be on Jira cloud standard so with "project planning functionality" you probably mean the timeline view of the scrumboard. Do you mean that users can change these fields even though the status of the Epic is "In progress" when you expect the fields to be non editable…

Hi @Fahim Ahmed Sort order by goals is not yet possible, I found this feature request for it: https://jira.atlassian.com/browse/JSWCLOUD-26869 You can filter by goals but that's not helping much I know.

Hi @Laura Chinellato , Welcome to the community! You are right - via the Plan view settings you can group by goal but we're not allowed to sort by goal. Choosing sort by status does not seem to use the Goal status either. I found this feature request on the topic so I think it is not yet…

Hi @Ben Rejab Rim Yes, the context setting will not automatically display the field on an issue. It is the screens and the layout configuration that ensures that the field is visible on an issue. Context can however be used to hide a field for a particulas issue type. If you share screens for two issue types and then the…

Hi @Theis Joergensen The resolution field is a special one :-) Check to see if the resolution field is on the create or edit screen. If it is - remove it and do your test again. I agree that it doesn't make sense that the different use cases behave differently but the field should only be introduced at the later stages of…

Also @yuliana seijas It is a good idea to mark the question as answered and add new questions in the community instead of having one question that really contains a long thread of multiple questions. Easier for other users to read and find answers, plus you get more eyes on a newly added question than a comment on an…

I recommend you to first go through the online guide for Assets. Example setup In one of my assignments for a company delivers a specific on prem software to their customers we: * created an object schema called "CRM" * created object types in that schema:* Customer* attributes: name, company, status, jira user, phone…

No worries, its a very interesting new feature so I've enjoyed exploring it with you :-) I haven't seen any ability to export the organization details. Import yes, but haven't been able to export it. The details are not regular fields that can be added as column to a regular Jira filter. If I export a filter with issues…

I suspect you are perhaps still using the Proforma addon for this. Atlassian bought the proforma addon and then incorporated it into the Jira product and you seem to have a "bit of both". It would explain that the forms you create in advanced forms is not popping up in the JWM tab for forms. Just to confirm, you are on…

Hi there, Eager to get going with sharing some use cases! It seems I have the capability of "starting" an Article, so I did, it seem to have gotten published, then it disappeared. Got the kudos badge for it though, so somehow it was registered :-D Now I found this sign up link via this article so I have signed up…

Oh no, I'm terribly sorry! The filter count gadget is only on Cloud :( Improvement suggestion here: https://jira.atlassian.com/browse/JRASERVER-66701 /Lisa

Hi @Ganesh Kumar Vary , How far did you get? Always good to add some screenshots of your automation to speed up the community help. best regards Lisa

Hi @Saqib Dar , The global permission create shared objects will not prevent the users from creating the dashboard, it will just prevent them from sharing them with other users. Also as you point out, sharing dashboard and filters are bundled in this permission so you cannot differentiate between the two I am afraid. best…

totally agree :-D

Hi @Daniel Cosmus If you're building apps for Jira maybe you get swifter replies if you post questions in developer community see https://community.developer.atlassian.com/ all the best Lisa

Hi @neha jagwani "Transition to " will appear when you have a global transition in your workflow (All) You can replace this text if you click on that transition link, then edit and type in what you want it to say for the users when interacting with the issue. Best regards Lisa

Hi @DARREN_HENDRICKS , Welcome to the community! It is always good to post some screenshots of your automation and integration setting, it will speed up the help from the community. Also - have you seen this documentation about connecting Jira with Slack? br Lisa

Hi Mary! Do you have the scriptrunner addon? I would recommend using the tutorials on their documentation site to get going. https://docs.adaptavist.com/sr4js/latest/features/behaviours best of luck /Lisa

HI @Deaton, Cherise , We might need a little bit more information (and maybe some screenshots) on the steps you have performed thus far. In which type of project are you looking to us Forms? If you are working with forms in a Request type in Jira Service management you need to find and link the form to the request type via…

HI @Bowie Tio , I would first check that there isn't anything wrong with the addon license, then check the Zephyr Squad status page: https://status.zephyr4jiracloud.com/ Do you see the addon at all ? can you navigate in any of its features? Can you create a new test case but not just see the old ones? Zephyr Squad allows…

Hi @Mary Mark , If you have the scriptrunner addon it allows you to set up a behaviour that reg-exes a field on the edit screen. Here is another article where they found a solution that you are looking for I…

Hi @Mathieu SAYAG , It is indeed an interesting newly launched feature in Jira SM. The fields you add to a Customer or Organization does not however seem to be real custom fields so currently I have not found a way to either export it or make this pop out in a filter view in Jira. I trust this is only the beginning though!…

Hi @Tylor Seastrum , This is a large topic and I am not really sure exactly what you're question is :-D but I try to share a bit of my experience as I have just recently finished deploying Incident, service request, problem and change enablement processes in a car company. I teamed up with a ITIL expert who took charge…

Hi @Sarita Bagul You may get better answers in the community specified for app developers: https://community.developer.atlassian.com/ best of luck! /Lisa