Shannon S Atlassian Team

Thank you for those examples, Alexey. To answer your question earlier, the PDF article I mentioned for the PDF is only when you're having issues with the PDF, so I don't believe this is needed here. Can you tell me what the results were of the test I sent you earlier to do? If you need it again, the test is here: *…

Jiri, Thank you for the update! Do keep us in the loop. :) Shannon

Thank you, Kathi. The support logs are not in a zip file except if you are using the Support Zip to obtain them. I think you might be referring to this. I sent you earlier some information that will help you to find your log files: You can also check the Confluence Server Logs when attempting to access the next page of…

Adriana, So your team has not created any installers yet? We'd need to know where they're pushing the releases so we know where Confluence would need to pull this data from. A lot of teams are using Bitbucket to push releases and you can use the same tool to archive your installers, but there's no integration with…

Hi Maarten, Thank you for letting me know! Take care, and have a pleasant rest of your week. Regards, Shannon

Thank you, Philip. Your Cloud instance might have a slightly different configuration since this is a gradual rollout. I would recommend getting in touch with my colleagues in the Cloud support team and they can have a look at your instance for you and let you know what is possible. Regards, Shannon

Hi Adrian, Thank you for sharing your workaround. Otherwise, I would have probably added an inline border on the image in a photo editing program instead. Please do share this feedback, I think that a lot of users could benefit as well. You can also try creating a new feature request at jira.atlassian.com, as I don't…

Hello Stewart, First I wanted to apologize for the duplicate posts on my end. There was a caching issue and so I wasn't able to see that I had already responded to you. I believe that you are referring to this 3rd party add-on: * Scroll Viewport It seems like it could be a permissions error, but I am not familiar with the…

Hi Rae, Hope you're having a pleasant week. As Kalyani mentioned, if the search bar is the entry field you're referring to, that will be there no matter if you have linked a space as a KB to JSD or not. This search field also has the ability to search past requests. Since you're on the Server version of Jira Service Desk,…

Hi there, Thank you for reporting this issue. I understand you're using Confluence Server version 6.15.6. I just have a few questions for you. * Is this a new installation, or an upgrade? Was it working previously? * Are you behind any firewall or proxy? If so, can you please bypass that to see if you still experience the…

@Rawn Sim, @Cindy Celata, @Owen Bolwell - Thank you for providing your feedback on this thread, but do also make sure to provide it on the feature request to return the functionality: * CONFCLOUD-58034 Include an 'undo' and 'redo' option in the new editor We also have an ongoing discussion where users are welcome to…

Kathi, There is not, but you can paste the relevant snippet here or in something like Pastebin. From your screenshot, I do not see any page numbers. You mentioned you were clicking the page numbers but that they weren't loading any more search results. In this screenshot, I see another problem, and that is that Confluence…

Hi Philip, To summarize this thread, we are introducing a new editor in Confluence Cloud. This has been a slow rollout over the last several months. This is the reason you've noticed a difference between the two pages. Your Overview page has been rolled out to the new editor, whereas your new pages are still using the old…

Hi Scott, Thank you for that information. I'd be interested to see the source of the page in question, this is a very unique issue. Is this for a Cloud instance? If so, I would recommend that you contact the Cloud Support Team and you can ask them to have a look at the page you are creating and they can determine what is…

Alexey, Thank you for confirming. So can you let me know when do you see the issue with AAAAA? When you download the document from Confluence, or when embedding the document in Confluence? Can you show me an example with a screenshot? For the problem with printing, I would say you should raise a new question since it's a…

Adriana, Thank you for that information. I was wondering how you are currently storing the installers? Regards, Shannon

Hi Stewart, The name of the log file is atlassian-confluence.log. The documentation I shared with you in my answer tells you how to find that file on your server. I also wanted to let you know that you will want to upgrade your version of Confluence from 6.2.0 to the latest. A few months ago we had two vulnerabilities…

Thank you, Sanjay! I apologize for the double post; there was an issue with the site cache. Regards, Shannon

You're welcome, Melanie! Take care, and have a pleasant rest of your week. Regards, Shannon

Great, thank you for letting me know! Take care, and have a pleasant rest of your week. Regards, Shannon

Thank you, Alexandre! I was able to replicate the issue on my end and I've raised this as a bug below: * CONFCLOUD-67130 Pagetree doesn't refresh after deleting existing children during Word Import If you're still having any issues with any other pages, you can contact Cloud Support and they can manually reindex your…

Hello Manuel, Thank you for your patience. I was able to confirm that the Garbage Collection Health Check was an experimental feature which has since been removed from Confluence, but the documentation hadn't been removed. That's been corrected now, so I thank you for reporting it. You will still be able to use the GC…

Sverrir, Thank you for your patience. I've confirmed that is not the expected behavior and have raised the following bug: * CONFCLOUD-67131 For anonymous users, All Spaces dialogue on sidebar does not show any spaces Go ahead and click This affects my team and you will automatically be added to the list of watchers. You'll…

Hi Jiri Glad everything is well again. :) Thank you so much for the follow-up! Take care, and have a pleasant rest of your week. Regards, Shannon

Hi there, Sanjay. Thank you for letting us know about this issue. I see that you have created a support ticket for this case now, and my colleague Renata has been assisting you. Please feel free to update us on this thread once the issue is resolved since this can help other users in the future. Take care, Shannon

Hello Darrell, Welcome to Atlassian Community. It's nice to meet you. It's not possible to disable email notifications while remaining subscribed to the calendar. The user will need to stop watching the calendar if they no longer want email notifications for it. I hope that clarifies things, but let me know if you have any…

Hello Michael, Thank you for letting us know about this. Are you using a particular template to create these pages? Let us know the process you are using to create these pages and share any screenshots if possible so I can try to determine what is creating the new pages. Regards, Shannon

Hello Chris, Thank you for asking about this. Besides the Functional Differences page that you refer to, there's also the Compare Atlassian Cloud vs Server documentation. However, there was a thread here on Community that I think might be helpful for you to use: * What is the difference between Confluence Cloud and…

Hello Esther, Thank you for bringing this to our attention. I noticed another customer found the same, and we've brought it up in the bug report below: * CONFCLOUD-67122 Image annotations is not available upon clicking on the image Here I have also left an internal comment linking to the bug report and your feedback here.…

Hello Stewart, Thank you for contacting us about this. Happy to help find out what the issue is. Can you confirm your Confluence version? Are all regular users having the same problem accessing attachments? Does it occur with all documents? In all browsers? You'll also want to check the Confluence Server Logs when…