Shannon S Atlassian Team

You're welcome, Bernd! Happy to help confirm that. Take care, and have a pleasant rest of your week. Regards, Shannon

Hi Ken, Thank you for letting me know that. It's true that if we get a message back from your ISP saying that an email doesn't exist or is invalid, we will blacklist future emails in our system to that message. This is by design so that we don't use up server resources sending messages to emails that may no longer exist.…

Hello Kathi, Does the issue persist if you put Confluence in Safe Mode? Does this occur with any search or only specific queries? You can also check the Confluence Server Logs when attempting to access the next page of search results, and it should let us know what the issue is accessing the search. For your 2nd question,…

Hi Melanie, Thank you for confirming that! So the problem will still happen that the table can become corrupt, but in this release, the table repair is run automatically as a scheduled job. That way, you really shouldn't need to repair it on your own, unless you notice the corruption before the job has had a chance to run.…

Sverrir, Thank you for explaining that to me. I understand now. I am reaching out to the team behind this to see if I can understand what spaces are supposed to display there. I'm able to replicate the same behavior on my instance. I'll get back to you as soon as I have more information on this. Regards, Shannon

Hello Christian, Welcome to Atlassian Community! It's nice to meet you. Are you migrating the space only over to Server, or is this a full site export? Are any of the users showing as "unknown user" deleted or perhaps had their data removed from our systems as a result of GDPR? Is the content deleted on the original…

Hi Katie, Welcome to Atlassian Community. It's nice to meet you. I'm happy to help you with this issue you're running into. Can you just confirm with me if this is on Confluence Cloud or Server? From my understanding, you're trying to add an attachment to a page by attaching the photo directly, but also attaching it as a…

Hi Adriana, That's a great idea and I see how useful that can be. Could you tell me if you are using any other products to store your installers, or are they all being hosted in Jira? For example, are you using Bitbucket? What version of Confluence Server and Jira Software are you using? I just want to make sure I have the…

Hello Maik, Thank you for contacting us. Navigate to Settings > General Configuration > Administration (on the sidebar) > Analytics. The URL for this will be BASE-URL/plugins/servlet/analytics/configuration. Here, you will see the option to prevent Confluence from sending data back to Atlassian. Can you disable that and…

Hello Alexander, Welcome to Atlassian Community. It's nice to meet you! The problem with exporting and importing a space is that it's not possible to add to an existing space using this method. The import process checks that the space doesn't already exist before importing content. The only way to merge the spaces is by…

Hello Richard, Thank you for asking about this! This is something you would be able to build by writing a User Macro, since you are on Confluence Server. A few examples can be seen on the thread below: * Get incoming links with-in a user macro There's also a feature request to get this implemented in Confluence: *…

Hello Wolf-Dieter, Welcome to Atlassian Community. It's great to meet you. There are various feature requests we have different time periods to use in Roadmap Planner Macro, such as: * CONFCLOUD-40412 | CONFSERVER-40412 Roadmap Planner Macro: 'Days' granularity * CONFCLOUD-40793 | CONFSERVER-40793 Roadmap Planner Macro:…

Hello Crystal, Welcome to Atlassian Community! Nice to meet you. This is not currently possible but I did find a similar feature request to combine roadmaps on one page. I've included your idea in that feature request below: * CONFCLOUD-56270 Sync Roadmap Planners at different pages Go ahead and login there on…

Hello Fabrizio, Thank you for contacting us. There is a very high chance that when you order a new Cloud subscription that it will not allow you to switch to the older editing experience since the new editor will soon be the standard for all instances. It would help avoid any confusion for new users. As always, you can…

Hi Joanna, Thank you for reporting this! I believe it actually might be related to the following bug: * CONFCLOUD-67072 Mention feature doesn't work properly The example here is with links on the sidebar, but when the page is refreshed the mentions return. I would say this is the same cause as the issue you're…

Hello Steve, Welcome to Atlassian Community. It's nice to have you. What you are reporting is actually a bug in Confluence Cloud: * CONFCLOUD-58682 Attachments macro sort by name parameter do not work Please go ahead and log into jira.atlassian.com if necessary and click This affects my team. It will help to keep track of…

Hello Sophie, Hope you had a pleasant weekend! I am happy to help you with your requirement. Could you confirm with me exactly what you are trying to do? From your description, I believe you want to create a listing of all the images that were used in your documentation. Can you confirm this? I'm just not clear on your 2nd…

Max, Thank you for confirming that. In that case, the best workaround would be to include an image of the table in your article, since HTML is unavailable at this time. Let me know if you have any trouble. Regards, Shannon

Hello Kartheek, Thank you for contacting us for help with this. Happy to assist. The very first step will be upgrading your Confluence 3.0.2 instance to a supported version. We recently had two vulnerabilities published and they require that you upgrade immediately to avoid your instance being compromised. For more…

Hello Lauren, Welcome to Atlassian Community! It's nice to meet you. This could be related to the new profile changes that we are rolling out. * Upcoming Changes to Atlassian Account Profiles If you head over to id.atlassian.com > Manage Profile > Profile and Visibility, then you can choose who can see your profile…

Hello Alexandre, Thank you for confirming that. I see the workaround in the feature request ticket CONFCLOUD-5974. It could be that the pages are still in the index, at which point you would want to contact the Cloud Support Team to have your index reindexed immediately. Otherwise, it would run eventually on its own. Can…

Hello Melanie, Hope you are having a pleasant Friday! Happy to help answer any questions about this. The Ancestor Table can become corrupt for a number of reasons, which would cause the missing entries. An example of something that would cause this is an add-on that manages content, such as a publishing add-on. As of…

Hello Manuel, Thank you for contacting us about this. To confirm, you mean that you already enabled Garbage Collection logging a while ago, but that you don't see any results in your Health Check results? Can you confirm with me what your Confluence version is, and if you're a server admin on the instance? Regards, Shannon

Hello Wytze, Welcome to Atlassian Community. It's nice to meet you. Could you let me know exactly where you obtained this screenshot from? It doesn't look like the Confluence Calendar macro that I am familiar with, which does show event descriptions but doesn't provide the ability to add a location. Is it possible that…

Hello Charisma, It's nice to hear from you again. Thank you so much for providing this feedback. As far as documentation on confluence.atlassian.com goes, any time it says just /doc/ in the URL instead of /confcloud/, then it's safe to assume the documentation is for server versions. You can also check the breadcrumbs at…

Hello Alexey, Welcome to Atlassian Community. It's nice to meet you. Forgive me, as this is an English language forum, so I needed to translate your message to English. From my understanding, you're having trouble exporting a document, since it doesn't include beyond the first page and the text is showing as AAAAA instead,…

Hello Kelly, Welcome to Atlassian Community! Happy to have you join us. :) Can you confirm that you're indeed looking at the same feature request (CONFSERVER-40412) and that you are logged into jira.atlassian.com? I just accessed the page with my customer account and it appears that it is still possible to vote. If it's…

Hello Bernd, Hope you're having a pleasant Friday! I've looked into this for you, but it appears there is no way to disable the Most Active Contributors for the Global or Space Activity in Confluence. You do have access to the source code of Confluence when using Server versions, so it may be possible for you to go in and…

Hi Max, I looked into this, and it seems originally that HTML was restricted only to article writing, but there's an issue right now with security so it's been disabled. I have noticed at times if I copy and paste a table from elsewhere into here, the table remains. Are you able to do the same? Regards, Shannon

Hello Chak Lai, Thank you for contacting us about this. The deprecation is mentioned on our Confluence Cloud Editor Roadmap page, as well as the workaround: Add attachment from another Confluence page This feature would let you add an attachment to one Confluence page and then display it on multiple other pages. This would…