Shannon S Atlassian Team

Hi @The Creator - Atom Thanks for following up. Understood you are looking for a more hands-on demo on your site. First, I recommend reaching out to your Atlassian account representative (if you have one). I've flagged this internally, but to make sure this gets to the right team, can you let me know what company you are…

Hi Lars, Just to let you know you will receive a confirmation email from atlassian.com with your ticket details within the next few minutes. Please check your spam or junk folder if you don't see this in your inbox! Shannon

Hi @Lars Klein, Good morning, and welcome to Atlassian Community! It's nice to have you here. I was unable to find an answer for you, so I've raised a ticket on your behalf, and someone will be reaching out to you shortly. Thank you for your patience, and take care, Shannon S | Atlassian Community Support

Hi @The Creator - Atom Welcome to Atlassian Community, and thanks for reaching out. While we wait for the sales team to follow up with you, did you already watch the Jira Align demos in the Demo Center? https://www.atlassian.com/collections/strategy/demo-center If you have, can you let me know what you're interested in…

Hi @jwright, Thanks for reporting this issue to us. I looked into it, and it does look like the Compass team is experiencing an issue with the API. We're working on a fix, and in the meantime, it can be applied to your site. For that, you'll need a ticket with Compass Support I went ahead and raised a ticket with the…

Hi @TALISMAN Good afternoon, I'm Shannon with the Atlassian team. Thanks for escalating this case to us. I checked with the team and swag should ship out in 3-4 weeks. If you don't receive your swag in 5 weeks, please reach out to us again! Best, Shannon S | Atlassian Cloud Support

Hi @Leo Nguyen, Good day, and welcome to Atlassian Community! I'm Shannon, with the Community Support team. The API endpoints you're referring to are for internal use only, but I found there's a Commerce API you can use. You can authenticate with an Atlassian API token. * Here's a link to that API:…

Hi Pavel, Good afternoon, and thanks for reporting this issue to us. I'm sorry to hear you've been locked out of your site. I can raise a support ticket on your behalf. Could you share either your organization ID, or anything that I can use to identify your account? Otherwise, you can reach out to the Customer Advocates…

Hi @IT Support Thanks for reaching out to us. Glad to see you raised a ticket for this issue with our support team. We'll continue to help you from there! Take care, Shannon S | Atlassian Cloud Support

Hi @Kathryn Thompson, Thanks for reporting this issue and for sharing all the details so far. This is such a strange issue. I'm really interested to see what might be causing this. I created a support ticket on your behalf so I can get a look at the problem. Please check your inbox for a ticket link. I'll follow up with…

Hi @Jackie Luppi Welcome to the Community! Nice to have you join us. For this particular issue, we will need to investigate the error being generated in the logs. Can you report this to one of your Confluence administators, so they can raise a ticket with our support team? https://support.atlassian.com/contact/ Thank you,…

Hi Debra, Thanks for raising this to us on Atlassian Community. I've raised a ticket with the support team so we can help you with this. Keep an eye out in your email for the ticket number. Take care, and we'll speak to you soon! Shannon S | Atlassian Cloud Support

Hi @Tomislav Tobijas, Thanks for escalating this to Atlassian Support. @Natascha Hartendorf I created a ticket on your behalf, and I'll be reaching out to you there. When we find a solution, I'll make sure your community posts are updated in case it helps anyone else. Take care, and speak to you soon. Shannon S | Atlassian…

Hi Laurene, Welcome to Atlassian Community! It's nice to have you here. Unfortunately, we don't allow users to group by tag fields with multi-select enabled. There's a small description under the dropdown menu where you select the grouping field: I have encountered the same limitation myself, and I found it frustrating…

Hi @Fung Leung Tsui I created a ticket for you with our billing department, to see if it's possible to reactivate your site and recover the data. Keep an eye out for that email! We will be in touch with you soon. Shannon S | Atlassian Cloud Support

Hi Mário, Thanks for your comment! If you checked the "disable autocomplete" option, see if it still happens in Incognito mode. If it does, try clearing your browser cache and cookies, and turn off any browser extensions and see if it solves the issue. If you still encounter the behavior, have an admin raise a support…

Hi @BI Department Good afternoon, and welcome to the Community. It's great to have you here. I understand yesterday you were having issues getting your embedded Databases to load. Can you confirm if that problem is now resolved? Yesterday we had some reports of Smart Links not loading, but that problem has cleared up. If…

Hi @Julie G-G, Welcome to Atlassian Community, and thanks for reaching out! I understand you're experiencing some issues with @mentions in Confluence. Can you tell me if other users on your site are facing the same issue? That will help me understand if it's a profile specific issue or more widespread. Also, make sure that…

Hi Joel, Welcome to the Community! Thanks for raising this question. We can check the logs to see why this error is being triggered. Can you bring this to your site administrator and have them raise a support ticket? Then we can check the backend and let them know what's causing this. Thank you, Shannon S | Atlassian Cloud…

Hi Jan-Willem, Thanks for raising this question! From what I understand, you want to create a link that's in a shape instead of a card, is that right? It doesn't look possible, but I'd like to log this as a feature request for you, so I want to understand what your requirement is. Thank you, Shannon S | Atlassian Cloud…

Hi @융겸 Good afternoon! I can create a support ticket on your behalf. Is this for your v******s site? If so, I see it's a standard plan currently. You can create a support ticket now to request the legacy template. Once you've done that, let me know; I can help you from there! Take care, Shannon S | Atlassian Cloud Support

Hi David, Thanks for raising this question on Atlassian Community! Happy to help you. You can change the Cloud site URL but if you will also be changing your SSO domain, I suggest raising a ticket with our Atlassian Guard team who will be able to assist you with this migration directly, so they can best advise you for your…

Hello Stefano, Good afternoon, and thanks for contacting Atlassian Cloud support. I'm Shannon, with the Confluence Cloud team. Happy to assist you! From my understanding, you want to link a cell in one database to a cell in another database. Is that right? You can add an Entry link field in your database, choose the…

Hi Eliot, I'm glad to hear that! Thanks for confirming. Take care, and I hope you have a nice rest of your week. Shannon S | Atlassian Cloud Support

Hello Eliot, Good morning, and thanks for raising this issue! There was a problem yesterday where Jira issue fields in Confluence Databases were rendering in plain text, but that has now been fixed. Can you confirm if you are still currently having this issue? Thank you, Shannon S | Atlassian Cloud Support

Hello Michael, Thanks for asking this question! The API primarily supports retrieving labels with the GET method, as you mentioned in your post. We do have an experimental API that you can use, noting these URLs can change over time: Add labels to a space Finally, we are tracking interest via a feature…

Hi Roman, I heard further from the team according to the 3rd party brand guidelines for these providers (in this case, Google) want us to default to their company logo rather than the object icon, so it is unlikely the behavior will change going forward. I'm sorry about that, and hopefully if we add the customization…

Hi Roman, Thank you for your patience! I spoke with the produt team and learned they started getting reports for this around late June, and identified that this is likely due to Google Drive's link formatting changing. At one point in time, Slides, Docs, Sheets, used to have unique domains but now everything is converted…

Hi Roman, Thanks for providing the screenshot. That is very helpful. I'm getting in contact with the product team now to see what I can learn about why this behavior changed. I'll keep you updated when I hear back. Take care, Shannon S | Atlassian Cloud Support

Hi Roman, Do you know when it was last working that way? Do you happen to have an example of the Smart Link macro using the file-type icon instead? Years ago, we released a new editor, which included these Smart Links and Smart Cards. I suspect the feature you're referring to might have been with the legacy editor, but I…