Shannon S Atlassian Team

Hello Shaw, Happy to help with this. Can you let me know what macro you are using or where you are inserting this code in Confluence exactly? Is this on the new editor? Can you confirm that your Confluence version is the Confluence Cloud version? Regards, Shannon

Hello Francis, Happy to help! Could you let me know your Confluence site's version? I'll need this in order to give you the right set of instructions to find it on your site. Regards, Shannon

Hello @satoshi takahashi, Thank you for contacting us about this. In the new editor, it's possible to preview and download Powerpoint attachments in the same way, when you click on them, you're presented with a preview and the option to download or edit the attachment. Can you let me know what you mean by the macro…

Hello Andreas, Thank you for contacting us about this. There's a Version Report Macro in Confluence, is this not providing you with the type of report you require? Can you show me an example of the report you need to display in Confluence? Regards, Shannon

Hello Priya, Thank you for contacting us about this. Since copying a space is not possible in Confluence, can you let me know which method you were using to copy the space? Are you using an add-on, or did you modify the XML file export? Are you restoring the space to the same Confluence site, or a 2nd site? Lastly, what…

Hello Rizan, Thank you for raising this with us. I am not familiar with this particular issue but I would recommend raising your question with the Atlassian Developer Community instead. There, users who have also developed add-ons within their team and are having the same issue can help you with this. Let me know if you…

Hello @Zheng Yuan Yuan, Thank you for reporting this to us. Could you let me know what browser you're having this issue in, and which steps you take the merge the cells? I just tried in Confluence 7.1.1 and it does appear to be working. Regards, Shannon 

Hello Tamas, Thank you for contacting us about this. It's definitely not the intended behavior that not all attachments would be restored from a space import. However, Confluence does recognize files that have the same name to be the same file. To clarify, the only files that are missing have a duplicate file name of a…

Hello there, Welcome to Atlassian Community. It's nice to have you. We had a feature request in the past to be able to mention unlicensed users, but it has been closed as we don't intend to include this as a feature in the near future: * CONFSERVER-44377 Able to mention or search users without can use permission There is…

Hello Martin, Thanks for reaching out about this. Is there any way you could use either the Excerpt Macro or the Page Properties Report macro to collect all tables on one page and then work from there? Otherwise, you might be able to use something like Table Filter and Charts or some other add-on that would allow you to…

Hi @Roman Holdener, Thank you for letting me know that. If the issue is resolved with the update of Chrome, please let me know. Regards, Shannon 

Hi Rick, Thank you for bringing this up to us. Could you please raise a ticket with Cloud Support so we can take a look and see what might be causing this? Thank you!! Regards, Shannon

@Vincent Mann No worries! Thanks for letting me know that it worked out for you. :) Take care, Shannon

Hello Jeff, Apologies for the delay; I have been away for the past week. You can check the backup locations on your server and see if a temporary backup file was created. See Configuring Backups for information on where to find that. I would also recommend tailing your Confluence Server logs which can give you some…

@Heikki Harsunen, Thank you for the follow-up! By design, when Companion App is not able to make a secure connection, it will automatically default to an insecure connection directly to localhost. Safari, Edge, IE 11, and some other browsers won't allow this connection due to mixed-content issues (i.e., an insecure…

Hello Jason, Thank you for raising these suggestions with us. As I understand, these features have been suggested in the past, but it appears that we don't have plans to implement them in the future: * CONFSERVER-53594 Page History: Ability to compare multiple versions and quickly see differences * CONFSERVER-30572 Page…

Hello David, Thank you for contacting us about this. When you say that you're using a Select List Field, does that mean this is a custom field? Custom fields aren't working in the Jira Issues Macro at the moment, so I think that might be related to what is causing your issue: * CONFSERVER-53500 JIRA Issues macro fails with…

Hello Richard, I just followed up on your other thread, How to delete an entry in Confluence internal directory? I will share the same reply here, in case anyone comes across this thread first. See in Configuring User Directories: You cannot remove the internal directory. This precaution aligns with the recommendation…

Hello Richard, Thank you for following-up with us. Per your question in Why I have "Confluence Internal Directory" entry in my profile?, the Internal Directory is there by default as the local user directory. See in Configuring User Directories: You cannot remove the internal directory. This precaution aligns with the…

Hi Daniel, Thank you for clarifying. I'm sorry to hear that you won't be able to workaround this by copying and pasting the columns and rows to their new locations, but I can understand your requirement to simply drag and drop. At this time I don't have any other workarounds I can suggest besides the two that I shared…

Hi Kevin, Thank you for the feedback. In that case, please watch the bug ticket reports, and you will be updated when there is any progress. Take care, Shannon

You're welcome, Patrick. Take care, and have a pleasant rest of your week. Regards, Shannon

Hello there, Barry, and Christian. Thank you for all of this feedback. As of recently, this feature is now listed on our roadmap page below: * Confluence Cloud Editor Roadmap We are still currently gathering interest on this, but I wanted to share that page with you as there are likely other features you're missing and…

Alexandra, In that case, you're likely being affected by one of the first bugs I sent in this thread: * CONFCLOUD-66870 Fabric PDF Macro does not see attachments on a page When testing this, the only workaround I discovered was by dragging-and dropping the PDF onto the page, you can preview the PDF by clicking on the macro…

You're welcome, Joe! Let me know if you have any questions. Regards, Shannon

Hello @十七, Thank you for confirming with me that you are not using a proxy. I'm still a bit unclear on your exact situation. Here's how I understand it: * You mentioned your firewall, and that you pinged it, and everything is okay. I'm not sure what you mean by this. Can you help to explain that? * Does this issue occur…

Hi Wolfgang, Thank you so much for confirming that. I've suggested the following update to our documentation as a result: * CONFCLOUD-68883 Update Mobile app documentation w/ new security requirements certificates in iOS 13 Let me know if you have any questions about that! Regards, Shannon

Hi Alyssa, No problem! Glad I could help. Take care, and have a pleasant week. Regards, Shannon

Hello Alyssa, Thank you for contacting us about this. Saved Pages are located under Your work: Could you take a look there and confirm if you're able to find your saved pages? Regards, Shannon

Hello @Sri Krishna Devaraya Vuyyuru, Thank you for contacting us about this. The roll-out phase of the new editor is nearly complete, with a few remaining sites being migrated at this time. It's not likely that you will be able to switch back at this time. I would recommend that you contact the Cloud Support team directly,…