Shannon S Atlassian Team

Hello Zhenye, Thank you for letting us know the issue is solved. Could you share with us how you were able to get the latest build number? Regards, Shannon

Hello Gizem, Welcome to Atlassian Community. It's nice to meet you. I believe the editor was still being rolled out as of this week; that communication you read could be out-of-date. You can contact the Cloud Support Team directly, and they can have a look at your instance and let you know if it's possible to push the…

Hello @典樹-Tenju-, Welcome to Atlassian Community! It's very nice to meet you. First, I wanted to share with you the ticket we are working on to correct this issue: * CONFCLOUD-68501 Allow Images to be inserted inline or in an sentence in the New Editor I recommend using the Layouts feature for this: There are a few…

Hello @이두영, Thank you for contacting us about this! I believe that it may be using the default browser setting or Confluence setting. You can have a look here for information on how to change the language for individual users: * Set the Default Language I hope that helps, but do let me know if you have any questions about…

Hi Patrick, Welcome to Atlassian Community. It's nice to meet you! Variables are only for building templates, and as you discovered, it's not possible to use them within pages. We have a long-standing feature request for this below: * CONFSERVER-3999 Global variables I do not believe this is something we plan on…

Hello @LilaTournier, Welcome to Atlassian Community. It's nice to meet you. I'm not clear on what you're asking exactly, so I'll need your help to clarify that. I think that by "project template" you might mean a space template? Am I correct in assuming you don't want to create a template for a specific page, but you want…

Hello @B-CH, Thank you for letting us know you were able to solve the issue. You can report this to the vendor if you haven't already. Take care, and have a pleasant weekend! Regards, Shannon

Hello @k.mchardie, Thank you for contacting us about this. We have an article that will help you with this: * How to grant access to one space only to a user in Confluence This shows you how to create a new group for these 3rd party users, and give access only to one space for that group. * Go to User Management. * Click…

Hello Joe, Thank you for contacting us about this. You can usually find public Confluence instances if you search "Powered by Confluence". We also have a list here on our website: * Where can I find examples of live confluence sites? I hope this helps, but let us know if you have any questions. Regards, Shannon

Wolfgang, If you're able to confirm that your SSL meets the new requirements, we can proceed from there. I haven't yet heard of any other users having issues with iOS 13 and the mobile app. It appears to me that problems may occur in Safari 13.0 according to their article. It's best to narrow-down any issues with Apple's…

Ward, Just to confirm - the markdown was entered directly into Confluence, and not imported using the Word importer? Please let us know how you got the markdown into the document, and can you show me how it looks on the page? Edit to add: the markdown that should work is on this page: Confluence Wiki Markup You can see…

Alexandra, Welcome to Atlassian Community! It's great to have you join us. Could you elaborate on the issue you're seeing with PPT/PDF files? Is it the exact same issue here as in CONFCLOUD-67859? In that case, the issue is when the user clicks Insert, nothing happens. If you are experiencing any other behavior, you can…

Vincent, Thank you for tagging me here. You could insert the Page Tree Macro on a page. Don't forget to put in Start Depth so that it automatically displays the pages you want. In my example, I want it to show all pages 2 levels deep, so my start depth is 2. You can then print the page from your browser and it will include…

Hello @Shaun Alsobrook, The impact was to Cloud and DC/Server, but the fix was pushed out to Cloud shortly after the vulnerability was discovered. My instructions apply only to Server and Data Center sites at this time. More information on that can be found below: * Can’t edit files in Confluence Server using Atlassian…

Hi Mark, In Pip's case, they wanted to duplicate an entire blueprint, which is a set of programmed instructions that work with a set of global templates. In general, you can copy the information from one template, and paste it into a new template. However, things like blueprint variables will no longer work, which is the…

Hi Nikita, Thank you for your follow-up! Hopefully it can help others as well. :) Regards, Shannon

Robert, Each Blueprint is a set of templates. The templates will have static IDs within the site, but it changes from site to site. Your admin will need to help you to obtain the template ID for your site. Otherwise, I recommend the Create from Template macro. You can place that macro on the desired parent page, and any…

Hello Wolfgang, Thank you for contacting us about this. The Can't get a secure connection error does tend to mean that the app has an issue with your certificate. I assume you have already gone through the steps from that article to check the issue. Apple has changed the security requirements for iOS 13 and macOS 10.15 for…

Benjamin, Thank you for your response. However, I require the information I requested from you earlier in order to be able to assist you. From my understanding, from the information you provided, this is your situation: * Your production instance is Confluence 5.0.4. * Your staging instance is on Confluence 7.x * You…

Hello Maximiliano, Happy to help you get your Confluence demo back up and running! Could you tell me a few things first? * What is your Confluence version number? * What type of database are you testing with? * Has the instance ever been upgraded or restarted? * Have you made any configuration changes to this instance at…

Hello Ward, Welcome to Atlassian Community. It's nice to meet you! You can insert markdown into a page directly, and Confluence will convert it. Have a look at Confluence Wiki Markup for information on how you can use wiki markup or markdown in Confluence. Note that you will not be able to include the markdown into a Word…

Olá Natalia, Bem-vinda para à Atlassian Community, prazer em conhecê-la. Como você anexou o PDF na página? Se você usa drag-and-drop, o PDF mostra um thumbnail, como mostrado abaixo: Alternativamente, se você usa o View File Macro, o PDF inteiro é mostrado assim: No editor novo, não é possível criar hyperlinks para um…

Hi Daniel, My apologies, I missed when @Derek Price and @BenJoaquin Gouverneur mentioned this issue. I'm using the new editor, and I just formatted my link like this, and it works: mailto:user1@domain.com;user2@domain.com?subject=Here%20is%20the%20subject&body=Test%20Body When I click this link, it opens up the email like…

Hello Zhang, Welcome to Atlassian Community! It's nice to meet you. I would recommend first that you check Network and Connectivity Troubleshooting Guide on 403 errors. HTTP 403: Forbidden This usually indicates an authentication failure. However application links report authentication failures differently from a 403, so…

Hi Alexander, Thank you for the update! I'll include this thread on that case. I looks like it doesn't happen for every user, so we will need to investigate further to understand the cause. I assume you're already watching it, but if not, you can click This affects my team and you'll receive email updates in the future…

Hello Benjamin, Thank you for contacting us about this. I'm so sorry to hear you've been struggling with this for so long! Can you confirm which upgrade process you were using? Are you using the manual procedure to upgrade? You mentioned you are trying to restore data from the production to the staging server. Does that…

Hello Simha, Thank you for contacting us about this. The query is indeed the right one, the same as the one listed in How to check for users who never logged into Confluence: <span>select</span> user_name <span>from</span> cwd_user <span>where</span> user_name <span>not</span>…

Marios, Thank you for confirming. Were you able to resolve it with my suggestions? Regards, Shannon

@十七, To confirm, after you made the change to https, it started working? Can you let me know what config change you made exactly? If you're behind a proxy, it could be that the proxy was blocking insecure traffic. Have you brought this to your network admin, if this is not yourself? They might be able to tell you the…

Thank you for confirming, Christina. I think that you are indeed affected by the bug I mentioned in my answer. In order to resolve this, please contact the Cloud Support team through support.atlassian.com and let us know the following information: * The names of the user(s) being affected (in case there's anyone else) *…