Shannon S Atlassian Team

@Deborah Hosking, Thank you for contacting us about this. The bug has since been resolved, and so you shouldn't still be encountering the issue. I've tested this on my own instance, and I can confirm that the title I specify in the Create from Template macro is the one being used: Are you filling in that parameter, or is…

Hi Adam, Welcome to Atlassian Community. It's nice to have you! I noticed your reply on How to embed a pdf file to a page? and have merged your question with this one here. It appears that you may be encountering this known bug: * CONFCLOUD-68094 Unable to Insert PDFs from Other Pages Using the PDF Macro Until this bug is…

Andres, Happy to hear we were able to help you! Take care, Shannon

Hello Christian, Thank you for your reply. Are you also seeing the error message: javax.net.ssl.SSLHandshakeException: sun.security.validator.ValidatorException: PKIX path building failed If so, there's an issue with your certificate configuration. You'll need to determine if everything was applied correctly, which that…

That's great, Ben! Thanks for confirming that. I'll be watching the CONFCLOUD-67476 bug in the meantime, and I'll follow-up with you when it's resolved. Regards, Shannon

Hi Dave, The concurrent editing works only on the Confluence page itself, but it won't work with Office documents, unfortunately. The following case was raised for this feature for Cloud: * CONFCLOUD-39185 Concurrent editing of files for the Office Connector The same was raised for Server, but was closed as Not being…

Hi Greg, I'm testing this in my Global PDF Stylesheet, and when I apply it there, if I export the page again, it's not cut off. Can you try that and see if it prevents you from having to apply the workaround to each space? I also wanted to mention that I tested this in the 2 and 3 column layouts on the new editor, and I…

Whoops! Thank you for pointing that out, @Gregory Nash! 

Jaime, Thank you for for providing those details. Can you try clearing the plugin cache manually and see if that solves the issue for your site? * Shutdown Confluence * Ensure the user running Confluence has full read/write privileges to the confluence-home directory. * Remove the following directories This will remove the…

Hi David, Thank you for the follow-up. You can use the instructions at Timeouts in the JIRA Issues Macro or Highlighting Plugin for which logging to enable DEBUG on: Set the following packages to DEBUG (for more information on how to do this, see Configuring Logging): * com.atlassian.confluence.extra.jira *…

Hello Raja, Welcome to Atlassian Community. It's nice to have you join us! Could you help clarify what it is you're trying to do? It appears that you might be developing an add-on for Cloud, and you're not able to add it to your staging instance. My recommendation would be instead to raise this with our Developer…

Hello Ashwini Pal, Welcome to Atlassian Community! It's nice to meet you. There's a method in Migrate a Confluence Cloud Site to an Existing Cloud Site that will help you if your target Cloud site is Confluence only. If your target site is both Confluence and Jira, then you will need to import each space individually:…

Hi there, Hope you are having a pleasant week! Could you tell me what you mean when you say that you can identify the add-on in the UI but not on your server? Does that mean that you know exactly which add-on is causing the issue, but not what the JAR file name is? You can find the list of JAR files for user-installed…

Hi Rick! Thank you for letting me know that. Looks like you're in good hands! Take care, and have a pleasant rest of your week. Regards, Shannon

Hello Andreas, Thank you so much for your excellent feedback! I understand that currently the integration is asking for read access is to present links more meaningfully (this is what makes them "Smart"). However, this isn't ideal for everyone. I've given this feedback to our development team, and we will look into this…

Good morning! I spoke with the team, and it appears that the bug is a duplicate of this case: * CONFCLOUD-67476 Inserting a Jira Chart from Jira macro issue does not work This one is on its way to being fixed, and is being tested in staging at this time. I'll let you know once the release is confirmed, and then we can see…

Hi Nick, Thank you for sharing those screenshots. It looks like you might be using the add-on OneDrive & Office 365 for Confluence. I've tagged the vendor on this question in hopes that they can answer, but if you want to try contacting them directly, here are their support resources from their Marketplace listing: * Email…

Hi Andrey, I was just working on replicating this and reporting as a bug, when I ran into another bug where PNG images were blurry when an image was scaled manually: * CONFCLOUD-54701 PNG Images pixelated when scaled Can you tell me if for your issue, does it occur only on PNG images, or also JPG, GIF, etc? As for…

Hello Ben, Thank you so much for providing those details. I'm trying to get in touch now with the development team lead to see what we should be doing; if the bug I sent is in fact the same cause as this one, or if this is a new issue entirely. I'll report back when I have any details. Regards, Shannon

Hello @Matkat Music LLC, Thank you for letting me know about that one! It looks like it's since been removed from spam as part of our daily cleanup, and you've also received an answer! Let me know here if any more of your posts or replies gets sent to spam, and I can help remove them for you. Regards, Shannon 

Hi Greg, Thank you for bringing this to my attention. Now, I can't say for sure since the development teams handle the prioritization of bugs and feature requests, but from what I can tell, it would likely be classified as a Severity 3. The reason is that the the PDF export feature itself is still available, and this issue…

Hi Andrey, So, the ticket you sent me is related the feature request for the ability to resize images by pixel, instead of the current method, which is by clicking and dragging. The issue you're running into is related to the existing method to resize an image, so I think it's a different case and should be a bug. I was…

@simon @Alex Rada, I'm so sorry you two are also affected by the slowness in Cloud. We're having a look at instances individually to understand what causes the delay. Could you please raise a ticket with the Cloud Support Team so we can get a look at your instance and understand what is causing the slowness? If either of…

Hi Jeffrey, Thank you for the update, and I wanted to also welcome you to the Community. I'm checking in on this issue, and it appears that we are still working on a fix for the bug. We are being blocked by a few other issues at the moment, so are working to resolve those issues in the meantime. I'll update here when I…

Hello Leonida, Welcome to Atlassian Community. it's nice to have you join us! I'm able to replicate the same behavior myself, and also with other gadgets. It's very odd because if you were to save the gadget anyway, when you go back to it, it's now the Activity Stream gadget. I'm getting an error also similar to this bug:…

Hello Awat, Welcome to Atlassian Community. It's nice to have you! Have you recently made any other changes to your Confluence server instance? When you removed the mime type line, did you completely shut down Confluence prior to making the change? If you are still having the issue, let us know the following: * What…

Hello Nick, Apologies for the delay on this, but it looks like we need a bit more information from you in order to proceed. Can you let me know, are you using a particular add-on for this, or are you just pasting a link to a document in OneDrive on your page? Can you show me the pop-up window you're referring to, so I can…

Hello there, Welcome to the Community and I'm so sorry for the delay. I just found your question in the Questions for Confluence sub-category so I've moved it to the general Confluence forum now. * To delete your users in bulk, it's not possible in the UI but you can try to use REST-API following the instructions in this…

Hello @yapi_hew, Happy to hear you've started working with Confluence! You can find everything you need including tutorials and and other guides from our developer site. I would recommend that you begin with Getting Started, and if you continue to have any issues, you can have a look at our Developer Resources, including a…

Hi Esraa, Thank you for reporting this issue to us. Can you confirm with me your Confluence version, and if this is only happening on certain pages/spaces? Do multiple users run into this issue? Can you check if that happens when you enable Safe Mode and disable all add-ons? Regards, Shannon