Shannon S Atlassian Team

Thank you for letting me know @fwoon! I'll await your response. :) Shannon 

My apologies, Jary. The video didn't play for me nor did I see the control buttons so I assumed it was only a screenshot that you had sent me. Can you tell me, does your template use the Legacy editor instead of the new editor, and have any variables in it? If you were to create a test template without any variables, does…

Hi Debra, If the Vote for this issue is greyed out in CONFCLOUD-30449, then check at the top right-hand corner that it doesn't say Log in. Yesterday it was my suspicion that you might not be logged into our bug reporting site. Example: I logged in with my test customer account as well, without Atlassian privileges, and it…

Hi @Sys Admin, I'm very sorry, but I am not able to help you with your account from here. I don't have any access to see what your account details are. As with above, you need to create a Support ticket where you can provide your licensing and instance information and we can let you know if it's possible to reactivate your…

Hi Jary, This is exactly the behavior I am describing when I mentioned the pop-up screen. From this screen, you choose the name of your template. You might need to scroll down a bit to find it. You can also promote your template so it appears higher up on the page. See Promote Your Templates in the Create Dialogue for more…

Hi Vivek, Thank you for raising this with us. We are finding that users get this error while using the legacy editor, and the issue usually resolves itself after a page refresh. It could be that your Synchrony is having a timeout issue at the time you are trying to save. Could you try refreshing the page and save again?…

Hello Manoj, Welcome to Atlassian Community. It's nice to meet you! Are you able to search for other Confluence users using this method, or just not the specific users? Can you confirm that they are currently a licensed Confluence user? Regards, Shannon

Hi Jary, Thank you for contacting us regarding this. From my understanding, you're clicking the + menu in Confluence, which takes you to a pop-up screen where you choose your template. From here, you choose your template, and it sends you to a new page in the editor. At which point does Confluence not do anything? Can you…

Hello @tharaka92, Thank you for following-up on this thread. The links I have provided are not just for use with API. In the 2nd article especially, it states on the top of the article that you can use the method in the following situations: * Connect apps: Use JWT. You can also use OAuth 2.0 user impersonation. * Other…

Hi @parthasarathi.juloori, Can you confirm if you're able to view the status via the feature request ticket I shared earlier? According to that, the request is under future consideration at this time. Once the feature is available, there will be an update there. If you want to be alerted about this via email, you can…

Hi @fwoon, Thank you for letting us know how you were able to embed your group into your Confluence site. I am curious about what you said, however. We haven't removed HTML macro from Confluence server, nor am I aware of any plans to. As of Confluence 7.3, the HTML macro is an available macro. It's also not mentioned to be…

Hi Debra, The feature request is still open, and we are still taking votes on it, but it's not in our upcoming roadmap at this time. It's still worth adding your vote and comments! If you're not able to vote, can you verify that you're logged into jira.atlassian.com? For more information on how we approach feature…

Thank you for reporting it! If you find anything else please let me know so I can raise a ticket for it. Hope you are enjoying Confluence, with the exception of the bugs that you've run into! Have a great time at Summit, I heard it's a lot of fun but I just haven't made it out yet. Take care, and have a pleasant rest of…

Hi Laura, Thank you for reporting this to us! I was able to replicate it, and it looks like it's an issue across both editors (legacy and new). I raised the bug here: * CONFCLOUD-69269 Children Display excerpt shows Placeholder Text placed in Excerpt Macro I don't run into the same issue if I switch the excerpt display in…

Hi Janik, Welcome to Atlassian Community. It's nice to meet you! We mostly deal here with end-user and administrator questions, but if you're trying to customize Confluence in this way, or develop an add-on, you'll want to raise a question on our Developer Community, available on our Atlassian Developer Resources page.…

Hello Bibin, Thank you for contacting us about this. It sounds like you'll need to impersonate the user via the application, so these pages should be helpful to you: * User impersonation for Connect apps * OAuth 2.0 (3LO) for apps If you're writing a Atlassian Connect app, you can follow the User Impersonation for Connect…

Hi Sumbal, I don't have access to your database or log files, so I could use your help in troubleshooting this issue further. I'm not sure what you mean when you say the bug persist in the View Storage option. My suggestion was to check your page storage and make sure that there aren't any extra tags that might have been…

Hi Burton, Jiri was originally testing with Team Calendars 6.0.32, but the bug was supposed to have been fixed in 6.0.14. The engineer on Jiri's case was able to speak with the development team, and we confirmed that the issue had returned, and so the bug (CONFSERVER-52305) was re-opened and added to the short-term…

Hi there, Thank you for providing more background on your issue. By the way, if you ever want to attach images on Atlassian Community, you can do so from the Insert Photos option: A migration issue from Server to Cloud is best handled by our migration team. There's only so much I can help you with here, but via the support…

Hi Jeff, Since you raised a new question, I would rather focus our efforts on one case in order to simplify things. I'll follow-up with you there if there is anything further I can recommend. Shannon

Henning, Indeed, I can see how that would be annoying to have to do every time. Hopefully now that we're talking about this on Community it will get more people talking about it on the feature request, and increase the votes. Take care, and have a pleasant week. Regards, Shannon

You're welcome, Elliot. I hope you find the answer you are looking for! Take care, Shannon

@ICherukumalli, Thank you for contacting us regarding this problem. I recommend that you raise a new question for your case. This question is nearly a year old and the Community won't see it as easily in order to help you. Let me know if you have any trouble! Regards, Shannon

Hello Justin, Welcome to Atlassian Community! It's nice to meet you. Last year, Confluence Cloud sites got a new editor, which is why you are seeing a different toolbar on pages you create with the new editor. There's a discussion here Try out the new editing experience by Product Manager, Avinoam. If you find some of your…

Hello Henning, Thank you for contacting us about this. This was an update to the Shared Links Blueprint as of Confluence 6.15 release. The intention is that your colleagues will only share pages from trusted sites, but I realize that for many, this is not a security concern and the whitelist is hindering your process. I…

Hello Eliot, If you're still encountering issues with this, have you raised a question at the Developer Community from our Developer Resources site? The folks there will be more equipped to help you! Let me know if you have any trouble with that. Regards, Shannon

Hello there, Welcome to Atlassian Community! It's nice to meet you. Both issues are caused known bugs. * CONFCLOUD-68872 Typing $ to create or list template variables does not work The error message you are running into is a result of the following bug: * CONFCLOUD-67845 Multiple copies of a variable with the same name in…

Hello Lenny, Welcome to Atlassian Community! It's nice to meet you. * The Related Articles is indeed based on labels. See Use Labels to Organize Your Content for more details. * When you create a template, you're able to add default labels to the template so that they will be applied when you create a page from that…

Hi Andrey, Thank you for confirming that; I was able to replicate it on my end but I just wanted to be sure, since your example was the PNG file. I'm hoping this is something that we can see in the new editor soon, as I do get a lot of requests for it. Take care, and have a pleasant weekend. Regards, Shannon

Hi Nick, Thank you for passing along that information! Hopefully that's something the vendor will be able to implement soon. Take care, and have a pleasant weekend. Regards, Shannon