Shannon S Atlassian Team

Hi @e_capili, Thanks for bringing this to my attention. It looks like your question got misfiled into the Bitbucket collection. Allow me to move it over to Confluence first, and I'll be following-up with you there. Thanks, again! Shannon 

Thank you, @Sébastien.B, I have let the engineer working on your case in support know about this. I have also updated your case with your replies here from yesterday and today, so we can use that information to investigate your issue. I'll be watching along there. Hopefully, we can follow-up with you soon with more…

Hi @murueta Have you already brought this to your IT administrator so they can take a look at your local network to see why? If so, the next step would be to get it to your Confluence site admin. They can verify that all other users are having the issue, and if so, they can report it to Cloud Support and we can take a…

Hi @Yatish Madhav, Thank you for confirming. I replied now to your reply to Nicholas. You can raise a ticket with Trello team using their support portal instead of that email address. I shared the URL below. Let me know if you have any trouble and I can help you out. Shannon

Hi @Yatish Madhav, Just stepping in here! I think that support@trello.com address isn't right anymore; you'll want to go through http://trello.com/contact to have it unblocked. Let me know if you have any trouble there. Shannon

Hello John, Thank you for reporting this, and welcome to Atlassian Community. This appears to be an issue with the Template menu, which I've logged in the bug below: * CONFSERVER-59826 Additional $ added to variable when reusing variables in templates I'm able to reuse a variable if I type the $ shortcut instead, and…

Hello @Sébastien.B, It looks like you were able to get a ticket into support, so we'll be looking to see how your notification limit might have been reached yesterday. Are you able to receive notifications today? I checked the logs and it does look like you're able, but please let me know if not. To answer your question,…

Hello Patty, Thank you for elaborating on that! If you use the Confluence site backup, you need to be able to restore it to a compatible version of Confluence in order to read the data. Therefore, I would definitely recommend using one of the offline mode options. Take care, and have a pleasant rest of your week. Shannon

Hi Brad, Great news! Thank you for confirming that. I've mentioned this on the feature request, in case something has changed in the meantime to get it working again. Take care, and have a pleasant rest of your week. Shannon

Good morning! Indeed, the new editor doesn't have the same columns, sections, and layouts options as the old editor had. I am sharing our New Editor Roadmap below, which includes a list of the most missed features that haven't yet been included, and what our plans are for them. * Confluence Cloud Editor Roadmap According…

Hello @Seer Snively, Thank you for bringing up this problem! The Undefined Page Link feature is the one you are referring to. This feature is unfortunately not yet available in the new Confluence editor, which is the default editor in Confluence Cloud. Since you mentioned that you edited the page in order to add the…

Hi @abhipanchal, So sorry for the delay. I was looking for some confirmation on this. There's not currently a way within Confluence REST-API to invite users, but you can use the Jira REST-API as a workaround. Have a look below for more details: * CONFCLOUD-66317 Missing Group Rest API methods in Confluence Adding a user…

Hello Mark, Thank you for raising this issue, and my apologies for the delay. I just require a bit of clarification on this issue. Is the problem regarding Confluence or Jira? You mentioned the images are stored in your articles, so I assume that might mean your Confluence pages which you are using to host your Jira…

Hello, Adilson. Thank you for reporting this, and welcome to Atlassian Community. The original issue that was causing the token expired error for Kenny was resolved in April, so it's likely yours is expiring for another reason. I would recommend that you report this to your Confluence site admin, so they can raise a ticket…

Hi Shawn, Thank you for following-up here and for sharing that you were able to find Tiffany's article regarding the availability of the legacy editor template. In terms of having the legacy editor be the default selection when creating a new page, it may no longer be possible at this time. I recommend that you have your…

Hello @YJ Huang, Hope you are doing well, and thank you for following-up on this thread! My response to Oliver on the 3rd of March included the details regarding the feature in Confluence Server version. In April, the status changed to Waiting for release and as of our 7.5 beta release on the 6th of May, the feature is now…

Hello Yatish! From my understanding, the Trello team has gotten in touch with you on your open support ticket, and my colleague Vincent has been assisting you. Is the user you're referring to in the support ticket the same one who's having issues receiving email? If so, I believe Vincent will be able to assist you with…

Thanks for confirming that, Steven! I'm glad to hear it. Take care, and have a pleasant weekend. Shannon

Marcel, Welcome to Atlassian Community, and thank you for following-up on this. I'm so sorry to hear that Confluence Search has also been affecting your productivity. I'm not really sure what you mean when you say that voting is offline. Can you tell me where you were seeing that Typeform message? Each of the feature…

Hello @Steven_D_Bramley, Can you let me know if you're still experiencing this issue? I spoke with Jack from the ticket that Matt linked, and he let me know there was a release this past Wednesday that should fix the issue. If you're still encountering this, I want to report it to the team. Thanks! Shannon

Hello Anula, Happy to help you. Could you help me to understand what it is you're looking to do exactly? It's not possible to export the directory structure of your Confluence Cloud site, but you can create either a site or space backup, depending on where you want to migrate your data. Have a look below! * Migrating to a…

Thanks, Eli! Take care, and have a pleasant rest of your week. Shannon

Hi Riley, Thank you for getting back to me on this. Glad to hear that was indeed the case! Take care, and have a pleasant rest of your week. Shannon

Hello @Odin Dutton, Welcome to Atlassian Community. It's great to have you join us! In 2017, around the time of that post, there were issues with redirect on my.atlassian.com. Since then, the login process has been redesigned. There can be other factors that would cause similar problems, including the ones that @Jan…

Hello @Chris van Daele, Thank you for bringing this up and for confirming that you are using the new editor. I discovered a similar behavior was reported in the request below. * CONFCLOUD-67745 Comments on a file doesn't work with new editor The ability to comment on individual files isn't yet available for the new editor.…

Hello Patty, Welcome to Atlassian Community. It's nice to meet you! To summarize, the site backup file that the Backup Manager creates for you contains information on your pages, users and groups, and attachments, if you so choose. This is delivered in the form of a .zip file, and contains various XML files that Confluence…

Hello, and welcome to Atlassian Community. It's nice to have you join us! You'll need to programmatically generate the list of tiny links, which you can do following the example from the following article: * How to programmatically generate the tiny link of a Confluence page This example shows you how to do it for one…

Hello, and welcome to Atlassian Community. It's nice to have you join us. I'd like to know more about your problem. I noticed that you also logged a ticket with support about your page changes not saving. It appears that issue is no longer occurring. Could you tell me, is this issue also not re-occurring? If it is, could…

Hello @louis zhu, I hope you are doing well. Are you still encountering an issue with a large EVENTS table? It reminded me of this issue, where we discuss a way to append your Synchrony tables: * CONFSERVER-45745 Huge number of content inside Confluence causes Page Editing and Collaborative Editing to load really slow…

Hello Ekaterina, Good morning. I hope you are doing well! It's not possible to create a blog post with the mobile app, but a feature request has been created for this. * CONFCLOUD-32324 Create blog posts via mobile You can show your interest by voting on the request. This will automatically add you as a watcher so you can…