Shannon S Atlassian Team

Hello Viktor, Thank you for sharing your company's add-on as a solution for this. However, I want to remind you about the Atlassian Community Online Guidelines for Marketplace Vendors, as I've seen your promotions for the Project Performance Dashboard app on a few outdated questions as of recently. No necroposting: Aka, no…

Hello @Pundit Jitendra, Thank you for following-up on this. I had a look at the feature request. On the 7th of May, the Jira Server Team made an announcement that this feature is now available starting in Jira 8.9! Once you're able to upgrade, give that a test, and let us know if you have any trouble. Take care, Shannon

Hello Mark, Thank you for confirming. The Confluence Drag and Drop plugin referred to in that article is an system add-on, so it should be enabled on your site by default. In the event that it gets disabled, you can run into issues with the attachment not being added properly. Attachments in Confluence are stored in…

Mandia, If you have that error, it means that Confluence is having trouble connecting to the remote directory, for some reason. Your server admin will be able to help with this. If that is you, or if they're having any trouble, please raise this as a support ticket with the Confluence Support Team! Take care, Shannon

Hello Cleopatra, Welcome to Atlassian Community, and my apologies for the delay. I've been in touch with the editor team, and we've seen this issue on certain operating systems and browsers. They've logged a bug ticket for this on their side. Could you please confirm with me your operating system version, and the browsers…

Hi Monika, I'm sorry for the delay, as I've been out. I tested your initial table, and it just looks like you'll need to adjust your parameters if you want to read from a table like that. For example, here's how your chart looks on my page as a graph. If I add the use of the Columns parameter, I can get the data to display…

Hello Ed, Thank you for reporting this to us, and i'm sorry to hear how this is preventing you from writing a blog post. I've tried to replicate this myself, but I was not able to, despite using the same OS version and browser. * Does this only happen when creating pages using the Blog template, or do you encounter this…

Hello Jasmine, Welcome to Atlassian Community; happy to help! If you only purchase licenses for your 10 administrators, your 35 regular staff members will not be able to have their own Confluence accounts. This means that any pages they need read will need to be available to anonymous users. When pages are available to…

Hello Anvesha, Welcome to Atlassian Community! It's nice to have you join us. I'm happy to help you, but I'd like to know a bit more about what you're trying to do exactly. * Can you let me know what the global ID is that you are referring to? * Is there a document you are referencing? For more information on how…

Hello @Jangwoo Kim, Welcome to Atlassian Community! It's nice to meet you. That error could be related to your network setup, but we'll need to have a look at your site's logs to be sure. I recommend reporting this issue to your Cloud site admin. They can have a look at that for you and if there's any issues, they can…

Hello everyone! Thank you for bringing this up here on Community. A fix has been deployed for this, but it may not have reached you yet. If you refresh the page, this will put you on the latest build, and will fix the issue. In the event that you continue to have any trouble, please contact us at Trello Support. Thank you,…

Hello @SMN Tecnologia da Informação, I have yet to encounter this issue on the Confluence Cloud platform, which is the version number you're referring to. I recommend that you raise a support ticket with our Cloud team, so we can have a look at that for you! Shannon 

Hi Mark, I'm so sorry for the delay, as I've been on holiday for the last few weeks. Your situation is clear now, thank you for clarifying that. It does sound similar to the following issue: * When pasting an image into the editor, the image is not attached correctly Even if you have the original images, Confluence needs…

Hello @mdb, Thank you for bringing this to us; I'm happy to help! You can change the point thresholds using REST API. Have a look below: * How to Set Threshold Points for Questions for Confluence Contributions Once you've had a chance to review the article, please let me know if you have any questions about that. Take…

Hello @Aakash Choubey, Welcome to Atlassian Community, and thank you for contacting us about this. I've encountered this before, and the feature is part of the Confluence Smart Links. Confluence will automatically format certain links when you go to insert them in the page. In this case, it tries to display information…

Hello @Ernest So, @Peter Rack, I'm not sure if you've attempted to get in touch with us outside of this case, but my apologies we weren't able to address this sooner with you. I'm very sorry for how this has been affecting your workflows! I'm aware of an issue a few days ago that we were encountering degraded search…

Hi Aditya, Thank you for contacting us. The Recommended Updates email is where I would start. This is based on the spaces the user has access to, so the content in the email will be specific to them. Otherwise, you can try using labels with the Related Labels macro which will show pages that are related to the one your…

Hi @Florian_Schmutz, I found a question of yours from February, which was stuck in the spam queue. I've released that now. It could be if you posted duplicates, they would automatically be flagged somehow. If you encounter this again, please feel free to flag me! Regards, Shannon 

Hello Christoph, Welcome to Atlassian Community and thank you for following-up. According to the bug ticket, CONFCLOUD-58971, the issue has been resolved as of 07 February, 2018. If you're encountering the issue in Cloud now, then it may be a reoccurrence or a separate issue. I would recommend contacting Support so we can…

Hello! That's great; so now it's all working as expected? I'm glad to hear that! If you have any other trouble let me know, otherwise, have a pleasant rest of your week. Regards, Shannon

Hello Steven, Thank you for following-up on this. This feature hasn't been removed, as it's still available in the legacy editor, but it has yet to be included in the new version of the editor. I'm glad to say that we're currently working on developing this feature for the new editor, and it's now in progress. You can…

Hi Samuel, Welcome to Atlassian Community, and thank you for following up. This feature is not yet available, but is currently in progress. You can follow the process below: * CONFCLOUD-65302 Ability to link text to an attachment in editor Be sure to watch the case, and you'll receive emails with any status updates. Take…

Hello Jennifer, Welcome to Atlassian Community, and thank you for reporting this! Our Cloud Support team will need to have a look at this. If you are not the Cloud site admin, you'll need to get in touch with your site admin in order to report the issue. Thank you! Shannon

Hello Nick, Welcome to Atlassian Community, and thank you for following-up on this. When the bug was happening in Confluence Cloud at the time, there was no workaround or fix until the issued was resolved in the code. If you're encountering this now on your Confluence Cloud site, I recommend that you file a ticket…

Hi @Dan, Thank you for following-up. I haven't seen any other cases about this personally, but I have consulted the rest of the Confluence team. It appears it may have been caused by this bug: * CONFSERVER-57593 Edit in App does not work when Confluence is integrated transparent SSO (and 2FA) This has been fixed as of…

Hi @Andrew Lawrence, Thank you for letting us know how you were able to solve the issue on your site! Hopefully, it can help others too. Shannon 

Thank you for following up on that, @Emre Toptancı _OBSS_! @amiram.fuerst, Let us know if you have any trouble getting in touch with OBSS via the address that Emre shared. Take care, Shannon 

Hi Manuel, Thank you for contacting us about this. I've discovered in JAC there was a bug reported about this, but we weren't able to replicate it: * JSWCLOUD-17540 Next-gen projects: The date indicator line on the roadmap displays an incorrect date when using a different timezone I'd like for us to get more details on…

Hi Christopher, A performance issue such as this usually doesn't have one specific cause. We'd really need to have a look at your site logs in order to know what is causing this problem for you and your users. Could you please have your site admin raise a ticket with Cloud Support so we review your logs? Thank you, and…

Hello there! Thanks again for raising this with us. To start off, I want to discuss how the new and legacy editors are used across a Confluence Cloud site. The new editor is the default editor across your site, but if you want to be able to create a page using the legacy editor, you can choose the Legacy Editor Template,…