Shannon S Atlassian Team

Hello, and welcome to Atlassian Community! I'm Shannon, with the Atlassian Cloud Support team, and I'm happy to help. Unfortunately, it's not possible to add custom information or links to profiles. However, we have the following feature request which you can vote for. * ID-7722 Ability to include custom information to…

Hi Dave, Thanks for raising this question on Atlassian Community. At this moment it is not possible to customize which templates are shown at the bottom of a new page. We've been tracking a similar request below but haven't decided on a course of action just yet but we'd love to hear feedback from our customers to…

Hi Mary-Anne, Welcome to Atlassian Community, and thanks for raising this question with us. I understand you're not able to use CMD+K to add a link to a table anymore. I just tested it now, and it's working fine for me. Is this happening on new pages too? Is it a particular table this is happening in? It might be easier if…

Hi Marko, Thanks for those details! I recommend raising this with the Developer support team, or asking on the Atlassian Developer Community and someone will be able to assist you. Thank you, Shannon S Atlassian Community Support

Hi Marko, Thanks for asking this question on Atlassian Community! As Robert pointed out, we are trying to get details on the discrepancy mentioned in the comments on confluence-9-2-release-eap-available-now/85636) Can you confirm where you downloaded the repo you're encountering the issue with? Thank you, Shannon S…

Hi @Abdullah Said, Thanks for raising this question on Community! This question has been escalated to us in Atlassian Support. I found the support ticket you logged, and see my colleague has escalated the problem to our development team. I'll keep an eye on that ticket to follow its progress. I hope we can find a…

Hello Thorsten, Thanks for asking this question! The Create page in Confluence action doesn't support smart values for the Space field, but we're tracking this requirement in a feature request: AUTO-82 Improve Create Confluence Page action in A4J (Templates, add body editor & ability to pass Jira smart values to Confluence…

@Maciej Wieczorek, Thank you for your patience. Actually, this is something support can help solve via the database, so you can raise a support ticket for this sort of thing. I went ahead and created a ticket on your behalf, so please have a look at your email! In the future, since you are a product administrator of a…

Hello @Maciej Wieczorek, Thanks for raising this question on Atlassian Community! It's nice to have you join us. As Shawn mentioned, the Atlassian Developer Community is the best team to answer this sort of question. I've flagged this question with them, but in the meantime, you may be able to find your answer there. Take…

Hi Miriam, Thanks for raising this on the Atlassian Community! I recommend reporting this issue to the app vendor: Approval Path for Confluence Cloud * Email vendor * Submit a support request They may already be aware of this issue and be working on a solution. Thanks again, and take care. Shannon S | Confluence Cloud…

Hi Matthew, Welcome to Atlassian Community! It's nice to have you join us. I hope you're doing well. I understand you migrated data between Cloud sites, but your user is showing as Unlicensed on the content. The only thing I can think of is if it's a different Atlassian Account. When I checked your *team site, you are a…

Hello @AZOR1984, Glad you're enjoying Confluence Databases! Thank you for sharing this feedback. Adjustable height We're investigating the possibility to customize the height of embedded databases in the feature request below: * CONFCLOUD-79091 Customizable Embed Height for Databases in Confluence You can help visibility…

You're welcome, Paul! If you have any more questions about that, let me know! I'll be here. Take care, and I hope you have a great rest of your week. Shannon S | Atlassian Cloud Support

Hi Paul, Welcome to Atlassian Community! It's nice to have you join us. I'm Shannon, with the Confluence Cloud team, and I'm happy to assist you. It's certainly possible for your domain to have two verification records. For example, this can happen if you verified a domain to manage accounts and also added the domain as an…

Hi @Schaeffer Nicolas, Thanks for confirming you found the issue! Confluence Whiteboards is now a core feature of Confluence Cloud, so you should be able to use the template without any issues. In case you have any questions, please let me know! Take care, Shannon S | Confluence Cloud Support

Hello @T_riq Perv_z, Welcome to the Atlassian Community. It's great to have you here. I understand you receive an error when you try to invite a new user to Confluence. Can you tell me what error message you are receiving when you try to invite the user? I look forward to your response. Shannon S | Atlassian Cloud Support

Hi @ZFK, Thank you for confirming with me that embedding using Google Drive is working. I have alerted the team that this is a significant blocker for you. I also suggest adding a comment on the bug ticket about how this is impacting your company, e.g. how many users are blocked and any financial implications. That will…

Hello @ZFK, Welcome to Atlassian Community and thanks for raising this issue with the Community. I've attempted to reproduce the same on my site. Smart Links in the content tree Displaying embedded documents in the content tree (sidebar) is not possible. Smart Links there will show as a link. Embed PDF on Dropbox on page…

Hello Grace, Thanks for following up on this post. I found a similar request that was created is still open. * CONFCLOUD-50325 As a user I would like to see details of events which are linked to page from the viewpage You can add your vote to help increase its visibility, and leave a comment about your use case for our…

Hi Jack, I'm going to create a support ticket to better assist you. Please keep an eye out for the email! Take care, and speak to you soon. Shannon S | Atlassian Cloud Support

Hi Spencer, Good afternoon, and thanks for reaching out. Welcome to Atlassian Community! I'm not as familiar with the API, so although I don't have an answer to your question, I suggest you try asking Atlassian Developer Community. The folk there are more familiar with our API usage:…

Hi @Alessandro Casciaro, Thanks again for reaching out! To summarize our findings on your support ticket, the reason the Task Report macro wasn't working is because the space was archived. Once you unarchived the space, the task reports were working again. It was a pleasure to assist you. Take care, and I hope you have a…

Hi Jack, Welcome to Atlassian Community! Thanks for reaching out. I'm Shannon, with the Atlassian Cloud support team. I'm happy to help you with this issue. You mentioned you aren't able to access your former organization. I checked your account, and you have two organizations associated with your email address, but…

Hi @Alessandro Casciaro, My colleague just flagged your issue with me, so no need to share it now. I'll follow up with you via the ticket. Take care, Shannon 

Hi @Alessandro Casciaro, It's not possible to chat here privately, I'm afraid. You can share it here, it's not possible to open the ticket without access. If you are concerned about privacy, we can edit it out of your reply as soon as I see it. Thank you, Shannon S

Hi Alessandro, Thanks for letting me know your team raised a ticket. I wasn't able to find any support tickets under your site URL or with your email address. Can you share the ticket number with me? Thank you, Shannon S Atlassian Cloud Support

Hello Xian, Good afternoon, and thanks for raising this on Atlassian Community. I prefer not to click on that link, since I don't recognize it, but it appears to be a Telegram link. We don't use Telegram. Can you give us some context on that link? Where did you find it? Thank you, Shannon S | Atlassian Community Support

Hi @Anna Linnebacher, I haven't heard back from you on the support ticket yet. Are you having difficulty accessing it? You can log into https://support.atlassian.com and you should see your ticket listed there. I'll follow up again with you on the ticket now, so please check your email! Thank you, Shannon S Atlassian Cloud…

Hello @Alessandro Casciaro Good afternoon, and welcome to Atlassian Community. I'm Shannon, with the Community Support team. Thanks for raising this issue, and thanks to @Shawn Doyle - ReleaseTEAM for escalating it to us. I understand you aren't able to use the Task Report macro because it doesn't return any search…

Hello, @Anna Linnebacher Thanks to @Barbara Szczesniak for flagging this. We'd like to investigate the problem, so I raised a support ticket on your behalf. Please check your email and approve our data access request, and please reply to the support ticket with: * The affected task * A link to the page that contains the…