Shannon S Atlassian Team

Hello @EastOnline, Thanks for bringing this issue to us. I'm Shannon, and I'm with the Cloud support team. I found your other support tickets and see they are with the Customer's Advocates team. I will flag them now, and someone from the Advocates will get in touch with you! Take care, and speak soon! Shannon S Atlassian…

Hi Alin, Good afternoon, and thank you for escalating this to us. I'm going to create a ticket for you now and someone from the Guard Support team will get in touch with you shortly. Take care, and speak to you soon! Shannon S Atlassian Community Support

Hi Colin, I'm glad to hear you're getting notifications now. Unfortunately, I am not aware of any similar form apps that are also free. However, there are many app vendors from Marketplace on this forum, so perhaps someone may have something to recommend. This is an advanced solution, but since the app was built using…

Hello Colin! I have sent you the same below via a support ticket to ensure you see my response. I was able to confirm that it's not possible to change the form names in Form Macro Builder for Confluence. I suggest trying one of these alternative form-building apps on Marketplace, as this app is not actively being…

Hello Colin, Thank you for raising this question on Atlassian Community! I'm Shannon, who has been helping you via support chat. I'm writing this reply so you can confirm if you get email notifications from Atlassian Community. Let me know if you get an email for this comment. Shannon

Hello Douglas, Good morning, and welcome to the Atlassian Community! It's nice to have you join us. A Team Calendars API has yet to be fully developed, so although the endpoint you're using is responding, it's currently unsupported. Unfortunately, it won't be possible to list calendar events using the API at this…

Hi Shawn, Good afternoon, and welcome to Atlassian Community! I'm Shannon with the Community Support team. Thanks for joining us. The article, Cases where the PDF export may revert to the legacy exporter, mentions that HTML in the header/footer/title field in Space PDF Export will cause the exporter to revert. You can…

Hi @Ben Chuang, Thanks for raising this! The ticket you linked is a bug, and the devs aren't going to update the menu to "export to EML" since that's not the intended behavior. We don't yet have an ETA for a fix, but you can add yourself as a watcher to receive future updates. As Dan mentioned, please vote by…

Hi Michael, Good afternoon! I hope you're doing well. I'm Shannon, and I'm with the Confluence Cloud support team. My colleague Theodora flagged this with me. I want to raise a ticket on your behalf to help figure out why the support portal defaults to the free site and why you can't delete the free site. I'll start that…

Hi Ronald, Thanks for letting us know about it. Another user has reported the same here: https://community.atlassian.com/t5/Atlassian-Account-questions/Is-this-spam/qaq-p/2458433 We are currently actively working on the issue. Thank you, Shannon S | Atlassian Community support

Hi Foyez, Welcome to Atlassian Community! Happy to answer your question. If you don't want to use UPM to check the compatibility with a specific Marketplace app and Confluence, you can look at the listing directly on Marketplace. It will show you the compatible versions at the top of the listing. For example: The downside…

Hi @MURUGESH S, Thanks for raising this with Atlassian Community. This is not normal behavior, and it's either your browser or an app causing the issue. Can you tell me what browser version you're using? Can you try across different browsers? Test with Chrome, Firefox, IE/Edge, Safari, etc. Make sure to disable any browser…

Hi Sudheer, Good afternoon, and thanks for raising this on Atlassian Community. Can you elaborate a bit on what you need to do? Is this general maintenance, or are you preparing a migration? I look forward to your response. Take care, Shannon S | Atlassian Community support

Hi David, Thanks for sharing that link! That feature request is specific to Jira, so it's unrelated to the problem mentioned in this post. I'll share the relevant links for Confluence here: * CONFCLOUD-34468 Ability to Control Line and Paragraph Spacing in Confluence Page * CONFCLOUD-68974 Enable New Line with zero Spacing…

Hello Dhivya, Good afternoon! Thanks for raising this in the Community. My apologies for the lack of response thus far on this issue. I checked your open tickets and saw you raised several tickets with our billing department. I can confirm an advocate accepted your first ticket, and they're currently working on your issue…

Hi Areliz, Thanks for your reply. Is the problem with the c****-a**** account associated with your user? That site has three site admins, so any one of those admins can contact us at support. Otherwise, see if you can raise the ticket with the customer advocates team (select Billing, payments, and pricing), and they can…

Hi @Артём Каргаполов, No worries; once you contact the Customer advocates using the link I shared above, they can help you out. Take care, Shannon S | Atlassian Cloud support

Hi @Артём Каргаполов, I'm sorry to hear your account was disabled. The Customer advocates team previously contacted you about this on June 7th. Please check and see if you have an email from them. In the meantime, you can raise a request with the team below and they can properly inform you of the situation: Contact…

Hi @Areliz Isla Thanks for raising this on Atlassian Community! We can have a look at the email addresses and see if there is a suppression entry against that account. Can you please have your site admin raise a ticket below? Contact Atlassian support Let me know if they have any trouble. Take care, Shannon S | Atlassian…

Hi Tom, Good afternoon. Thanks for following up on this question. First, I edited your API call to remove identifying information. Please note this is an open forum, and the public can view anything you post here. I understand you're getting a 405 Method Not Allowed error when you try to patch (change) an email address…

Hi @Metin _savignano software solutions_, Thanks for your reply. Since my response is from 2021, it's outdated, and I understand there have been some changes since then. Can you please raise a support ticket with the cloud, as we can better assist you there? https://support.atlassian.com/contact/ Thank you, and take care!…

Hi Joe, Thanks for reporting the issue! I just created a ticket for you in our support portal. Check your email for the ticket number. We'll be in touch with you soon to troubleshoot this. Take care, Shannon S | Atlassian Cloud support.

Hi @Dani Perez, We can take a look for you. Please log a support ticket at Contact Atlassian Access support. Thank you! Shannon S | Atlassian Community support

Hello everyone, Thanks for bringing this to Atlassian Community. If your tables are being cut off and they're long, it's likely the cause of this bug: * CONFCLOUD-75799 New PDF Export cuts off table for pages with multiple lengthy tables Please click This affects my team and watch it for future updates. Note that if your…

Hi @Андрей Гражданков, Thanks for contacting us on Atlassian Community. I raised a ticket for you with the Confluence Cloud support team, and we'll look into this for you. You will receive a confirmation email from atlassian.com with your ticket details within the next few minutes. Please check your spam or junk folder if…

Hello everyone, thank you for your interest in this issue. The product manager added a response on CONFCLOUD-72469, which I'll include below. We would like to thank you for your comments about the way the Table of Contents macro works within the Excerpt and Excerpt Include macros. We designed the Table of Contents macro to…

Hi Golla, Thanks for following up! I don't know the answer to that. Since the original question wasn't about displaying Sprints with Team Calendars and is fairly outdated, I recommend raising a new question by clicking Ask the community at the top of the page. Let me know if you have any trouble! Take care, Shannon |…

Hi @Dush, Thanks to Alex for flagging this. I raised a support ticket in your name to add the legacy editor template to your site. Someone from cloud support will contact you shortly! Take care, Shannon | Atlassian Community support 

Hi Lukasz, Thank you! That's the same email I can see from our end. I included it in the ticket and removed it from your reply for security reasons. I see a support engineer already reached out to you. Glad to see it! Take care, and we'll be in touch. Shannon | Atlassian Community SUpport

Hi Lukasz, Thanks for raising this on Atlassian Community! I created a support ticket so we can go over the problem. Although, if you're not getting emails from us, you might not get our support ticket replies. Can you check your email? If not, is there another user I should include on the ticket? Take care, Shannon |…