Shannon S Atlassian Team

Thank you for letting me know, Randy! Hoping you'll be able to find something to help you out with Mirco's information. :) If you find anything and need further help just let us know! Kind Regards, Shannon

Hi Juliana, I'm testing this on my copy of Confluence which is the current version. I've created anchors on all the headings, and then inserted a Table of Contents macro at the top. When I click on one of the links, it changes the URL to match the anchor that is already on the page. Is this the behavior you're referring…

Hi Klaus, This is indeed as intended from our Anchors documentation: Notes about the full URL: The page name is repeated in the URL, after the # sign. The second occurrence of the page name is concatenated into a single word, with all spaces removed. We do have a few feature requests to change this behavior, such as: *…

Hi Juliana, Can you clarify for us which features you're referring to? Are you clicking a link in a Table of Contents macro, or do you have Anchors set up? If you have any screenshots of the problem you're able to share with us, please do. Kind Regards, Shannon

Hi Randy, This can happen if your Unique User ID Attribute isn't set correctly. You can find this under General > Users & Security > User Directories. Open your LDAP setup and under User Schema Settings, you will find it. Review Connecting to an LDAP Directory: User Unique ID Attribute - The attribute used as a unique…

Hello Krishna Prasad, Cloud uses a single user management for all Cloud applications within your instance. The groups themselves control what the user has access to. See Manage Groups for information on what those groups control. You can also manage application access directly via the User Management. If you can let me…

Hello Dmitry, We have a feature request for this: * CONFSERVER-34291 That is, to say, that comments in Confluence should act like they do in JIRA, as you have mentioned. We have another feature, similar to your request regarding collapsing older comments, but I would still recommend following the first one I mentioned…

Hello Ando, I believe I am looking at the same page as you: https://<your-instance>.atlassian.net/wiki/spaces/~<yourname>/overview I'm able to load the page itself, however. Are you able to edit the overview page and remove the content temporarily to see if it is perhaps being caused by a macro on that page? Does this…

Martijn, Thank you for letting us know that. I do hope to see that resolved for you. Take care and Kind Regards, Shannon

Hello Daniel, If your database is up and running, it could also be that it doesn't have enough resources. Can you take a look at the following documents and troubleshoot using the steps from there: * Unable to start due to net.sf.hibernate.exception.GenericJDBCException Cannot open connection * Confluence slows and times…

Jonathan, Thank you for your feedback. Indeed this is the same bug and we are working on a solution for it, so in the meantime, your users will need to use the /wiki URL. Since it's not possible to change the email content, you will want to contact the users directly to let them know how they can access Confluence. Kind…

Jonathan, In that case, I would recommend to tell them to go straight to <instance-name>.atlassian.net/wiki, and they will arrive at Confluence. Let us know if they can access directly from that link. Kind Regards, Shannon

P.F., Great news! Glad you were able to figure it out :) Take care, and have a pleasant rest of your week. Kind Regards, Shannon

Great, Joe! Thank you for letting us know. Take care and have a pleasant rest of your week. Kind Regards, Shannon

Hi Jonathan, Both JIRA and Confluence are on Cloud, correct? Do they not share the same <instance-name>.atlassian.net? If you ordered them separately and they do not share the same URL, then you can still link them together in Application Links and have Confluence appear in the JIRA Application Navigator. This will be…

Hi Yoda, Those URLs specifically are the ones hosted on the Cloud Front so they're not being blocked by Atlassian. My thought wasn't that your IP was being blocked by any party but that perhaps your network might not have opened up to all the possible domains and IPs that Atlassian uses. So you can confirm you are allowing…

No problem, Seb! Thank you for your confirmation. Kind Regards, Shannon

Hi Sebastian, Indeed, for a user to be able to access JIRA they will either need to be able to access it anonymously or while logged in as a JIRA Software user. JIRA Service Desk customers can only access the issues via the Customer Portal and this is why they are redirected to that. If you do not want them to access it…

Hi Qin Li, Can you check the resolution from this article and let me know if it resolves your issue? Issue description or comment is showing the HTML code rather than the real content Kind Regards, Shannon

Hi Gwido, Thank you for this I've looked into it, and it appears to be related to the shared user management, per this comment: There are workarounds available - namely using Crowd as your shared user base with cookie-based SSO ( https://www.atlassian.com/software/crowd) You may be able to use alternative SSO approaches,…

Hi Jonathan, We do have a current bug that states Confluence-only users are being directed to the Customer Portal in JIRA Service Desk: * CONFCLOUD-55961 Can you confirm if this is what is occurring for you, or if JIRA+Confluence users are having the same issue? Kind Regards, Shannon

Hi Joe, Can you try the resolution from this article: JIRA throws 500 Error when trying to view Versions page Let us know how that goes! Kind Regards, Shannon

That looks right. So they search the article in Service Desk, click the link, and it opens, but they have to login again? Or are you having them go directly to Confluence? Kind Regards, Shannon

No, I don't think that's necessary. The Can Use part is the important step. How about step 3? Can you show us how your Space Permissions look? * Ensure that in the Space Permissions page the Any active user can view this space panel is visible. Kind Regards, Shannon

Thank you, Martijn. There are more steps in the How to fix Collation and Character set of a MySQL Database that will show you how to drill down deeper to tables and columns. Can you review the steps there and let us know if it helps you? Kind Regards, Shannon

Thanks Gwido. Can you have a look at part C) Configuration in Confluence, step 2, on Guide to link Knowledgebase to JIRA Service Desk for Unlicensed Users and also ensure that this is set properly? Thank you! Kind Regards, Shannon

Thanks for that, Thomas. Since it's a bug we'll have to work together to work around it. :) Let me know if you have any trouble with that Kind Regards, Shannon

Hi Gwido, In your Knowledge Base setting, what do you have listed in the section under Viewing Access from the Serving Customers with a Knowledge Base article? This is the section which determines if a user needs to have Confluence access or not when accessing a specific knowledge base space. Kind Regards, Shannon 

Hi Joel, Thank you for letting us know you were able to get a solution to your problem. I've marked your answer as the accepted solution so others will be able to find the answer in the future should they run into the same problem. Kind Regards, Shannon

Thomas, Can you try to align the table to the left or right and see if you can center align the text inside? If you're not able to, you can try to install Confluence Source Editor and see if you can directly edit the alignment in the source. Kind Regards, Shannon