Shannon S Atlassian Team

Hi Kaushal, Those logs look like they're progressing through something, with no errors. Can you let me know if you see anything now with an ERROR heading rather than INFO? That might give us more details. Thank you! Kind Regards, Shannon

Hi Martin, I would definitely recommend the steps in that article rather than updating dbconfig.xml.You can see in the steps it mentions updating dbconfig.xml if you're using the same database type, but not if you have a different database type. Can you try deleting that file after you stop Jira and restart and let me know…

Hi Martin, Can you review this section on Switching databases to confirm you did all the required steps when migrating the data? It appears you need to make sure to stop Jira completely and remove the dbconfig.xml file. Then when Jira starts again it will ask you for your database configuration details. Kind Regards,…

Thank you! Can you please try clearing the Plugin Cache and after restart let me know if the errors have changed? Kind Regards, Shannon

Thanks Kaushal, What about the Confluence Instance Health plugin? Were you trying to uninstall it? Can you check the status of that? Let me know if it's installed, enabled, and what version of it you have. Kind Regards, Shannon

Can you let me know your Confluence version and your UPM version? Thank you! Kind Regards, Shannon

Hi Mordechai, I've attempted to replicate this on my instance but I was not able to: Watch my screencast here However, this is on Confluence 6.3.4. Can you let me know what version of Confluence you have the problem in, and if you are replicating the issue a different way? Kind Regards, Shannon

Hi Kevin, It appears that Confluence is not affected by this issue since it uses webwork 2, which predates Struts 2: * CONFSERVER-53435 I hope this helps. Let us know if you have any questions. Kind Regards, Shannon

Hi Indra, Would the Page Info for ScriptRunner perhaps work for you? It appears you can use this to display page information within a Confluence page. Kind Regards, Shannon

Hi Nicholas, Can you show us what the formatting looks like when it's not working? Please also let me know an example page in your Cloud instance that I can have a look at to see what might be going wrong. Kind Regards, Shannon

Hi Kris, I'm not sure I understand your first question, but by your 2nd question, it seems that you want to point a subdomain to a specific space in Confluence. Is this correct? Generally, CNAME records can only be pointed to a FQD (fully qualified domain) thus the path that leads to the space wouldn't work properly. And…

Hi Anne, * Can you let us know the browser and version that you have been able to replicate the issue in? * Please also let us know your Confluence version. What changed a month ago that could cause this? Was there a browser or Confluence upgrade? * Do all users have this issue? Thank you for your help! Kind Regards,…

Hi Tayeb, Can you show us an example of what it looks like for a logged in user? Does it occur for all users? Please also confirm your Confluence and browser versions, and if this occurs in several browsers. Kind Regards, Shannon

Hi Trevor, It appears there is still an issue surrounding sorting dates in European date format with the Page Properties Report: * CONFCLOUD-38083 Are you saying that modifying the date such as in Configuring Time and Date Format is not working for you? Is it due to your browser settings, perhaps? Kind Regards, Shannon

Hi Kaushal, I am thinking since you're on a staging environment, it may be that you restored it from a backup of your production environment, causing the applinks to become corrupt. Can you have a look at this following article and make sure to have a look at your applinks: Applinks between JIRA and Confluence can't be…

Hi Sheldon, I can take a look at this for you. I've found the Cloud site associated with your email address. Can you confirm the user is indeed the sheldon.leewen user? Does this occur to any page in any space at all, or does it occur only with a specific space/page? I'd like to test a few things, so please let me know the…

Hi Jason, That issue was resolved in Confluence 6.0.2 according to the main bug ticket: * CONFSERVER-43776 My best recommendation would be to upgrade to that version. The other option of a workaround is to use a different browser on your phone if disabling the add-on didn't work. In terms of troubleshooting in a browser,…

Hi Sojan, Just a few questions: * Can you show us a screenshot of what is happening? * Do all users encounter the issue? * Does this occur on certain browsers? Which ones have you been able to test with? * Does this occur for all attachments, or only specific ones/types? Thank you! Kind Regards, Shannon

Hi Naag, The message you're thinking of is actually when a user who already has administrative permissions, tries to perform an administrative task. Then Jira gives the user access via a secure session for a default amount of time, and this is when they see the message. See Configuring Secure Administrative Sessions. To…

Thanks, Rosa! So the next step in setting up approvals is adding a user picker to the request form. I went to see which one of your request types is set up with the uesr picker, but I don't see one. Can you let me know which request type you're trying to add the user picker to? Kind Regards, Shannon

Hi Alexander, We can confirm the user doesn't have the same issue on another computer or network since you and I have both tested, and since it works in Incognito mode, there seems to be something still saved in the copy of Chrome. I would encourage that in addition to her already having cleared her entire cache, she…

Hi Emma, Thank you for letting me know that. Glad you were able to revert the changes. Take care and have a pleasant weekend! Kind Regards, Shannon

Hi Kathy, The instructions above are the same. You will go to the URL: http://yoursite/admin/permissions/pagepermsadmin.action So for your site it would be like this: http://yoursite.atlassian.net/wiki/admin/permissions/pagepermsadmin.action Let me know if you have any trouble! Kind Regards, Shannon

Alexander, Thank you - appears that for some reason Justina's browser is blocking the requests to our mention service. Can you confirm she has disabled all add-ons on Chrome? Would her network be blocking any of the following, by chance? * Atlassian Cloud IP ranges and domains Regarding your 2nd issue, that should be…

It may be a problem in their browser, then. Can you have them test using more than one browser, such as Firefox, Chrome, etc? They can also try with the browser add-ons disabled, or in Incognito Mode. The more details we can get on what causes this, the better, so we can report it as an issue. Kind Regards, Shannon

Thanks, Alexander. I just tried with Aika, but it appears to be working. Can you just confirm the users are still having the issue at this time Kind Regards, Shannon

Alexander, Thank you! If possible, I'd like to impersonate one of those users who are not able to mention and test a few things. Can you let me know if you permit this and which user I can use? Kind Regards, Shannon

Hi Christina, Thank you for letting us know. If you're at all able to link that issue here, it will help others experiencing the same issue to track it. Kind Regards, Shannon

Hi Rosa, At the moment, the UAT Pending status doesn't have approvals configured. Could you go ahead and update that and once you're finished I can have a look and see what might be happening? One thing you might want to keep in mind is that the portal-only user you want to be the approver is in a different organisation to…

Thank you, Elmar. I've updated the request to reflect that. Please make sure to vote and watch the request and update it with your business case. :) Kind Regards, Shannon