Shannon S Atlassian Team

Alexander, Thank you for testing that. Can you let me know the examples of some of your users that can mention and cannot? I'd like to compare them. Kind Regards, Shannon

Thank you! Could you try the following: Unable to start Windows Service due to "Failed creating java jvm.dll" "The specified module could not be found" The article is specifically for Confluence but you'll be able to modify the instructions to use with Jira. Additionally, this article can help you in case you're running a…

You're welcome, Flavio. Take care! Kind Regards, Shannon

Fantastic! Thank you for confirming that. Please feel free to place a vote on the bug ticket, since this helps us keep track of the prevalence of this bug. Thank you, Tuan! Take care, and have a pleasant rest of your week. Kind Regards, Shannon

Hi Kathy, As a Cloud administrator, you will be able to rebuild the ancestor table, but not reindex Confluence manually. You can raise a request with our Cloud team if you would like them to try reindexing your instance. Kind Regards, Shannon

Hi Christina, You can always find a vendor's support information from the support tab on their marketplace listing. However, I will go ahead and label this question accordingly so they will be able to find it. Thank you for your patience! Kind Regards, Shannon

Flavio, Sorry about that. The article is visible to me, but I just tried to log out and back in as a non-Atlassian user, and then I get the same error as you. It appears that it has been removed from public view. However, the article essentially said that's controlled in the Jira Email Class. There's a part in it that…

Hi Rosa, He should be able to approve the requests as a portal-only customer. One thing I would ask is can you make sure that he is listed as a customer in the project? You can check this by going to: https://<your-instance>.atlassian.net/projects/KEY/customers And search for the user there. KEY would be replaced by the…

Hi Alexander, I have reindexed your Confluence site now. Can you try it again and let me know if you're still having any issues mentioning? Kind Regards, Shannon

Hi Christina, Thank you for that. Exactly which Survey and Vote macro are you referring to? This would be something that the provider may be able to help you with. Is it this Survey and Vote Macros, by Artemis software? Kind Regards, Shannon

Elmar, So let me make sure I have this clearly - you wish to display all pages that have a certain label AND mention a specific page? Is this correct? There's not a way to do that specifically with the available filters, so I went ahead and created a feature request for it: * CONFCLOUD-57422 Have a look and if I'm missing…

Hi Albert, To jump onto Ryan's answer, it is due to the lack of support for single project import into Cloud that would require you to import the issues individually as he suggested. For more information or for alternative solutions, you can have a look at How to migrate projects from one JIRA Cloud application to another.…

Hi Danielle, Thank you! I had a look at your instance and I was able to replicate it there, even on the most recent version of Chrome. It does, however, seem to be affected by something specific to your instance. I noticed that you have a support ticket with our Cloud team and it's already being investigated for you there.…

Thank you! Actually, I suspected that could be the case as well since you were performing an upgrade. At any rate, glad you were able to get a new license and get Jira back up and running! Take care and have a pleasant rest of your week. Kind Regards, Shannon

Hi Flavio, That would be in the first link I sent: JIRA Email Finger Print It shows you in the Email Class section where exactly it's coming from, so if you're familiar with modifying the source code, you could make the change. However, I want to reiterate, this would cause your instance to be unsupported by Atlassian…

Hi Michael, I see that the Cloud account that is associated with the email (which you are using to create this issue) does not currently have Google enabled. If you log in and are being redirected to Google, this means that another instance has the account enabled on it as a Google account. We weren't able to find the…

Hi Ron, This is due to a recent change in Jira Software. To reduce slow load times and accelerate your JIRA Cloud experience, boards will now display a maximum of 5000 issues at a time. If your board tries to display more than 5000 issues, you'll be prompted to update your filters. You will need to update your filter for…

Hi, Can you show us what that generic Windows error is? Can you have a look at the JIRA logs and attempt to start again? Show us what errors show up in the logs themselves and it will help us to understand why Jira isn't starting properly. Kind Regards, Shannon

Hi Tuan, Appears this is a current suggestion: * JRASERVER-65414 The workaround, for now, would be to put something like this in the text field: 1234{color}*5*{color} Can you try that on your instance and confirm if it works for you? Kind Regards, Shannon

Hi Emma, Can you access the History through a direct link, perhaps? http://<confluence URL>/pages/viewpreviousversions.action?pageId=###### If you don't know the page ID you can find the page ID if you're able to rollover the Edit button, for example. Kind Regards, Shannon

Hi Danielle, You're currently on Cloud Confluence, correct? I've tested this macro in my own Cloud instance with the New Look turned on, but I'm not able to replicate the problem. Can you confirm which browser and version you're able to replicate this in? Does it only occur with old Status Macros or are you also not able…

Hi there, Can you let us know if you happen to be running Confluence behind a proxy? Have a look at the details here: * CONFSERVER-45506 Appears a few users are still having this issue when behind a proxy, and there are details there on how to remedy it. Thank you! Kind Regards, Shannon

Hi there, You can add the macro either in the Header/Footer of a space, such as under Space Tools > Look and Feel, or you can click Layout and create a special page layout. There is more information on how to do this on this past Community post. Let us know if you have any questions about this. Kind Regards, Shannon

Hi Elmar, Would this not be the same functionality as the Content by Label macro? With that macro, you can list a specific label and it shows all the content that uses that label. If this isn't the functionality you are requiring, can you let us know how it would differ? Kind Regards, Shannon

Hi Riku, I spoke with the Advocates team, and got the following information for you: * If it's a paid license, the server ID cannot be changed, but this shouldn't matter since we only use it for internal tracking purposes. You can just copy-paste the license key to your instance and it should function normally. * If it's…

Hi Flavio, This would be changed on the instance that is receiving the emails. Jira will always generate the fingerprint but you'd need to edit your instance to not check for the existence of that fingerprint. Kind Regards, Shannon

Hi Nico, This is part of the New Confluence dashboard that we released starting in 5.9. Specifically: Favorite spaces is now My spaces We've renamed the existing Favorite spaces feature to My spaces, and dropped it on the new dashboard sidebar where it's super easy to get to. This is just a name change, the behavior of…

Hi Yegor, To verify, the issues you are trying to link aren't newly created, but all old, is this correct? Can you let us know the exact steps you take to replicate the issue? I can see there was a similar problem in IE8. Have a look at the steps there and examples of the results. Then, in a similar manner, let me know how…

Hi Maria, Currently, any Service Desk Customers without the Create Issues permission are also not able to view past requests: * JSDSERVER-3519 Incidentally, they also cannot be added as participants: * JSDSERVER-4478 Finally, there is a feature request asking for that ability: * JSDSERVER-2067 So, at this time, it is not…

You're welcome! Have a nice rest of your week. Kind Regards, Shannon