Shannon S Atlassian Team

Hi Fahrur, For Jira Server it is possible to import a single project: Restoring a project from backup However, as Nic mentioned, if you just want the config, then it would require an add-on. Another method would be to remove the unwanted issues after import and keep the configuration as is. Kind Regards, Shannon

Wow, good catch! Thank you for sharing those details with us, should anyone else run into the same issue. Kind Regards, Shannon

Thank you for your confirmation, Peter! Take care and Kind Regards, Shannon

Hi Peter, The developers let me know that the calendar issue was a temporary regression and should now be fixed. Are you still having the issue? As for the Task Macro, I've been able to replicate it and reported a bug: * CONFCLOUD-57885 Please vote on that to help us keep track of the numbers of users who have run into the…

Glad to hear you were able to find that, Markus! Take care and Kind Regards, Shannon

You're welcome, Mayur, If your server admin has any questions please feel free to let us know but they should be able to see who has access to delete files off the server. Kind Regards, Shannon

Soumia, No problem! For that I would recommend using WebDAV. You'll need to keep the file stored in WebDAV on the server where it is, and you can edit these on Excel. It organizes them in a way that is easy to find and access, unlike the Hierarchical File System that Confluence is using to store page attachments. Kind…

Hi Erick, In most cases the error is correct, but in yours is a red herring. If you see on the Bitbucket issue it actually complains about a NPE and issues with fonts. Yours didn't say for any reason why it was failing. For this reason I was reluctant to send you that ticket initially. So I'm happy to see that it resolved…

Hi Dawid, Are you using this add-on: ThemeBuilder for Confluence? If so, it's only compatible with Confluence versions 5.9.8 - 6.4.2. You'll want to upgrade Confluence first to 5.0.3, and then to at least 5.9.8. You can obtain the download files necessary from the Confluence Server Download archives. Let us know if you…

Hi there, Can you confirm if your Jira user has permissions to access that path? Kind Regards, Shannon

Gustavo, Can you let me know when or where you see this error? Is it when you're accessing Confluence in a browser or during startup of the Docker image? Can you let us know what the URL format was that you were using to access Confluence? Did this Docker image work before or was it brand new? Can you share the command you…

Jan, A few things could cause this - were you able to upgrade before from your current setup? Are you behind a firewall and blocking any ports? You could try to enable Developer Tools > Network on your browser and then that should show you what exactly your browser is trying to access that it's not able. It could be that…

Evrijk, Can you tell me if you happen to be on Red Hat Linux? I have another customer with the same issue, and it was related to this bug in Red Hat: https://bugzilla.redhat.com/show_bug.cgi?id=1484079 When upgrading to RHEL v7.4 , it comes with with package stix-fonts. When that package is installed, the default font…

Hi Johan, I've had a look, and it appears this is a known bug: * CONFCLOUD-57863 It was reported about 2 days ago, so we don't have a lot of details yet, so please do watch that case so you can be updated of any changes, including available workarounds. It will also help if you vote on it so we can keep track of the users…

Hi Ben, I'm finding a few other users with the same issue, so I am investigating this now. I'll update here when I have more information. Kind Regards, Shannon

Peter, Do you mind if I login as your user using the system administrator and see if I can replicate it? Kind Regards, Shannon

Hi Soumia, The Office Connector does that exact thing. If you attach an Excel file in Confluence, and edit using the Office Connector, it allows you to open the file from Confluence directly in Office, edit it, and then it saves back to the Confluence page. Please review the article there and let me know if you have any…

Anil, Could you let us know exactly what you're trying to do? Are you asking if a ticket can be created automatically every time a portal user is activated/deactivated? Kind Regards, Shannon

Hi Louis, It should still be under Space Tools, and I was able to confirm this on my own instance. * You'll need to navigate to the space first, * Click Space Tools * Content Tools * Reorder pages tab If you still have issues finding it please let me know if it's for your HDS Cloud account, and which space you're trying to…

Hi Peter, Is this for your adlink Cloud account? I just tested it in my Chrome browser and it seems to be working for me. Can you tell me if your other colleagues reported the same thing or is it limited to your user? Can you confirm the version of Chrome/Firefox you're using? My Chrome version is version 61.0.3163.100…

Jaime, It may be that it really only does track recently viewed, as the name of the table says. :/ This add-on is free and seems to do something similar; ServiceRocket Tracking Plugin I would recommend to try that and see if it goes back further. Kind Regards, Shannon

Hi Marcie, Thanks for that. Can you clarify with me what you mean by "SP document"? Are you inserting the link on a page in Confluence or somewhere else? Kind Regards, Shannon

Fahrur, Apologies, as the email notifications for Community were not working as expected. In order to migrate configuration you will need to do the full site migration as I mentioned above. Have a look at How to migrate projects from one JIRA Cloud application to another: At the present moment there is no project import…

You're welcome, Greta! Another thing - the first "tier" that Nic mentioned is up to 10 users, and then beyond that, 11-100 users are $7 per user in Jira Software, and $5 per user in Confluence. So you can use that to calculate your future expenses If you plan on having more than 100 users you can calculate here: *…

What a relief! :) Glad you were able to get that sorted out. Take care and have a pleasant rest of your week. Kind Regards, Shannon

Hi Greta, I looked up the account associated with your email address, and it appears you have currently 14 users on both Confluence and Jira Software. Thus: * Jira: 14 users x $7 = $98 * Confluence: 14 users x $5 = $70 * Total: $168 Can you let me know if that looks right? Kind Regards, Shannon

Hello Bindu, Are you referring to the Meeting Notes Blueprint? If so, you can customize the particular Blueprint for a space and add any text you want at the top. Headers, in particular, are set on either a global or space level. * To customize the header for the entire space, go to the space, select on the bottom-left…

Hi Michael, You can view all restricted pages in a space: Confluence Page Restrictions > View all restricted pages in a space However, keep in mind that you wouldn't need to specifically permit anonymous writing unless you allowed anonymous writing in the Confluence Global Permissions, so there's a chance that won't show…

You're welcome, Jeffrey! Take care. Kind Regards, Shannon

Hi Markus, We have a bug report below since Confluence is not auto-completing group names when sharing: * CONFSERVER-33616 Please vote on that and comment with your version so we can keep track of who and what is still affected. I have noticed that if I insert the User List Macro on a page, and enter * as the group name,…