Shannon S Atlassian Team

Hi Poonam, So when you start typing your project name, it doesn't automatically find it, correct? Can you let me know what versions of Jira and Confluence you're using? Can you confirm you do have Browse Projects access to the Jira project in question? Kind Regards, Shannon

No worries, Bart! I also have moved your question to the Bitbucket collection. Thank you for updating the tag. Kind Regards, Shannon 

Hi Jaime, In your database, you can run a SELECT statement, such as: SELECT * from "AO_92296B_AORECENTLY_VIEWED"; If you wanted, you could also probably sort by LAST_VIEW_DATE to get the dates you want. We do have a feature request for this, so you can vote on it to help show the amount of interest and comment with your…

Hi Blair, Is that IP address your Confluence Base URL or is the mywebsite.com the baseURL? Also, is the IP an internal one or external? I'm wondering if the Proxy simply doesn't want to serve the macros when visiting it from "the outside." Since a 403 error means it's forbidden, and if you're accessing it using a proxy, it…

Sanet, Is this happening for you in one specific browser? If you were to test with your user on a whole other computer or browser, does it continue to happen? Kind Regards, Shannon

Hi sn, I just tried to replicate this on my own instance, and it appears you may have inadvertently orphaned the page. You can check this by going to your personal space, clicking on Space Tools at the bottom, and then under Content Tools click Orphaned Pages. If your page is there, then we can set it back as the home page…

Hi Barbara, Can you confirm if the user used for integration is in the Developers group in Jira? Kind Regards, Shannon

Hi Lorenz, When you verify your domain in Cloud without SAML, you will be able to do the following: * Set a password policy * Change your employee's name * Change your employee's email address * Force a password reset You will not be able to set a specific password for a user, but you can set a specific password policy and…

You're welcome! Just let us know if you have any questions about it. Kind Regards, Shannon

Hi Jonathan, I checked; when you add an announcement, it's added to a specific portal. So you'll need to edit the Customer Permissions and make sure to set Anyone with an account on https://[yourURL].atlassian.net to this permission. Otherwise, if a Confluence user tries to access the instance, gets redirected to portal…

Hi Lorenz, Since all Cloud instances use the Atlassian IDs as logins now, it's not possible for anyone other than the holder of the email address to set their own password. If you want to control the user logins, then you can set up SAML single sign-on for your instance. This would then surrender control from Atlassian ID…

Hi Bernd, Per How to re-enable the new dashboard, there's a dark feature called simple.dashboard.disabled. When a user logs into 5.10 for the first time, they are presented with a button at the bottom that says Give me the old dashboard. When they click that, it adds that dark feature to their user specifically at…

Hi John, Ideally you should have 1 container per service. The nodes are meant to be destroyed and rebuilt based on autoscaler settings. Therefore, I don't believe it would be a good idea to run both on the same instance. Let me know if you have any questions about this! Kind Regards, Shannon

Thanks, Ben! I was able to find her email address and remove the block in our system due to the 550 error that the email server was complaining about. Let us know if she's still having any trouble logging in, and check the support ticket for the full details on the situation. Kind Regards, Shannon

Hi Jonathan, This is not yet possible but we do have a feature request for this: * JSDSERVER-5228 At the moment it doesn't seem very popular as there aren't many votes or watchers on it, but please feel free to vote as well and comment there with your use case, as it will help us better to understand the cause for…

Mark, Sorry - I mispoke earlier when I mentioned Jira and Service Desk - I meant to say for Confluence-only users. However, the point is that you can't edit the URL being sent automatically, but you can include a note in the invite email as you discovered to use the other URL. I've mentioned the team internally on the bug…

Hi Ben, We'd need his email address in order to look and see what might have happened to that verification email. If you're not comfortable sharing it here, let me know and I can create a separate ticket for him in our support system. Kind Regards, Shannon

Ohad, Can you let me know what you mean by reinstalling the database? Do you mean to change it to a different database? What exactly are you trying to do? If you'd like your colleague Derek on this thread you can give him the link to this question and he is then able to click the Watch button and follow along. Kind…

Hi Mark, The screen you found is to add additional details when inviting a Jira user to the instance, but the original question was to change the URL that's included in the invitation email for Service Desk Customers. There's no update at the moment as far as I'm able to tell on that bug ticket, but please do watch it and…

Hi Xiangwei, Has someone from your company added one of the the Google Analytics add-ons on your site to track statistics? Have a look at your Custom HTML: Browse > Confluence Admin > 'Look and Feel' - Custom HTML > Edit That may be where the code has been embedded. Let us know if you have any trouble or questions. Kind…

Hi Swathi, I was able to open the confluence-6.4.1.jar file on my computer and I am able to find the schedulingSubsystemContext.xml file mentioned. Can you let us know what operating system you're on and what your Confluence version is? Kind Regards, Shannon

Hi Safa, These themes are made using a few of the add-ons available for Confluence from Marketplace, such as the following: Confluence themes on Marketplace Brikit and Refined Theme are among the most popular, so please feel free to have a look at that. Kind Regards, Shannon

Hi there, Could you clarify which product you're referring to? Confluence does not use Git or Commits. I'd like to move your question to the proper product. Thank you! Kind Regards, Shannon

Gokhan, Are you using Jira Server or Cloud, and can you clarify what you mean when you say it's already activated? Do you mean it's not letting you change the email for an existing user, or it won't let you change to that email because another user has the same address already? Kind Regards, Shannon

Hi Jeffrey, You would need to migrate to a new Cloud instance if you want to use a different URL. It's not possible to add a new URL to an existing instance. Have a look at the above article and the linked feature request CLOUD-7184. Let us know if you have any questions about that. Kind Regards, Shannon

Hi Sathish, Can you tell us what errors appear in the Atlassian Jira log after you click the create button? What version of Jira are you running? Have you recently made any changes to the setup, such as a database migration or Jira upgrade? Kind Regards, Shannon

Hi Axel, That is odd, because it does appear the table is there due to the errors. Can you be sure you're in the correct database? I have another customer I found that received the same error about that exact table not existing, but tried again using the command on the correct table, and was able to drop it. DROP TABLE…

Hi Anurag, It appears your colleague asked a very similar question about the same time you did: https://community.atlassian.com/t5/Jira-questions/User-Management/qaq-p/652730 @Nic Brough -Adaptavist- has answered there, so perhaps you be able to get the details you need for the setup. Let us know if you have any questions!…

Hi Victor, The pages in Confluence are more Static and not Dynamic and so Confluence isn't meant to be used in this way. You may be able to work with specific tags on pages to do this, but it won't be able to serve the results on-demand the way you'll need it to. My recommendation would be to purchase a software…

Tank, What is your primary User directory, and when you ran through Restore Passwords to recover admin user rights did you set the Internal Directory to first position? Kind Regards, Shannon