Shannon S Atlassian Team

Maciej, Happy I was able to assist you! Take care and Kind Regards, Shannon

Hi there, Can you let us know if you're on Jira Cloud or Server? If on Server, can you confirm you have enabled outgoing mail? Do other users receive their invitation emails? Kind Regards, Shannon

Hi Vipin, In Jira Issues Macro there is a Display Options at the bottom that you can use to select the columns you want to display, and in which order. Have you seen this feature and are you able to get it to display the issues as you prefer? Kind Regards, Shannon

Hi Jim, If you have given the anonymous users access then they should be able to see the macro on the page. What are they currently seeing when they navigate to the page with the macro? Kind Regards, Shannon

Dia, Thank you for the update. I'm working with another engineer at the moment who also has a case with the same issue. Please stay tuned and I'll let you know what we recommend to clear that message. Kind Regards, Shannon

Hi Feng, The logs you sent were sufficient. Can you send me a screenshot of what your current SMTP settings are? You'll be able to attach that to the case. Do you know what service Grifols uses for mail? Perhaps Exchange? Kind Regards, Shannon

Hi Kenny, We only support AWS on Data Center using Quickstart or Cloud Formation Template: Confluence Data Center AWS Quickstart Is this what you have used, and you haven't customized it? I suspect you might be using Server instead of Data Center without the quick start template. I can try to help you with this despite not…

Hi Maciej, I see the warning but then also the error at the bottom about duplicate records which may be your issue. Also, Azure is supported for Jira Data Center, and only using Azure SQL. For more information see Getting started with Jira Data Center on Azure. Without this configuration you may find that Jira might not…

Hi Steffen, When it shows like that in an issue, it means it was created via a Jira channel and not from the Service Desk itself. Can you tell me exactly how that issue was created? I can help you to ensure that your requests are actually being created via Service Desk channels. Kind Regards, Shannon

Hi Kenny, Can you let us know exactly what changes you made and the steps you took to apply them? Please also share with us any messages from the error logs when you run into that error, so we can see the full details surrounding that error. Thank you! Kind Regards, Shannon

Hi Frank, I would recommend that you first migrate your instance to the new server in order to check that it was successful. Then you can migrate it. Unfortunately since 3.5.13 is not supported anymore, our 5.10 document is the oldest one we have on how to do that: * Migrating Confluence between servers Have a look at that…

Hi Maciej, Are you, by any chance, using a Postgres database from Amazon RDS? I've seen this message before with another user who had it, because Amazon will default the collation to your location. If so, it's not possible to change it or choose another one from RDS, but it should work properly and the error is safe to…

Gokhan, Thank you for letting me know. I hadn't done anything on my end so I will close that support case. If you think it will be helpful to other members of our community, can you let us know what you did to get it to work? Kind Regards, Shannon

Hi Feng, Can you show us the message in your error log so we can see the exact error? What email provider are you using, or is it a personal server? Kind Regards, Shannon

Hi Karen, This issue has been reported in the following case: * JRASERVER-29069 Please note, from the request, it does mention the following: In various environments, it has been observed that setting username to one of the following characters will do the trick: * /rest/api/latest/user/search?username="" (double quotes) *…

Vladimir, Can you let us know what you mean by "hide" the users? You mean they shouldn't have Confluence accounts created for them at all, or do you just not want them to be visible to other users? You should be able to use the memberOf attribute to restrict to a certain group, and according to this article online, it's…

Hi Yaacov, Questions does require at least one topic. For more information please see Confluence Questions - Topics. It will suggest a topic to use once the user starts asking the question. Every question must have at least one topic. This ensures there are no orphaned questions in your site. If this behavior isn't…

Hi Chris, The calendar is displaying issues from Jira Service Desk? As the error states, Anonymous access isn't supported with Jira Service Desk. In order to view an issue you do need to be either an Agent, a Jira User, or a Customer. You can see in this issue: JSDSERVER-2171 when anonymous access is accidentally enabled,…

Hi Alireza, The native Children Display macro is not able to be displayed in more than one column. This was requested as a feature in the past but has been rejected. You could try manually inserting the links to child pages, or see if you download the Source Editor add-on, you may be able to directly alter the formatting.…

Ah, yes. That's correct as well, since the import will overwrite and create any necessary users from the backup. You need to be site-admin to control the users. Let us know if you have any further questions about that. Kind Regards, Shannon

Miro - Apologies, there was an issue with our email notifications. Those errors don't look like the usual ones, and the heartbeat is normal, so I'd like to make a ticket for you in our support system. I'll be emailing you shortly to get more details. Thank you! Kind Regards, Shannon

Milosz, It appears to be still there, but with the New Jira Look it might be harder to find. Do you have the New Look? If so, from the Jira main page, click Settings in the left-hand column. Next, click System. You will find under IMPORT AND EXPORT, Restore System. You can also access it directly from the URL:…

Kyle, Thank you for letting us know. Happy you were able to resolve it. Kind Regards, Shannon

Hi Natalia, It looks like this is the article that it meant to link to: Application Links Documentation There is a bit on Application Links and OAuth there, so please feel free to read through it and let us know if you have any trouble. Kind Regards, Shannon

Alright, thank you for letting me know Brandon. If it occurs again you can send us some details regarding your logs, etc. but I would definitely recommend upgrading soon, at any rate, if you are able. Kind Regards, Shannon

Alexander, One more thing; I thought it a bit strange that you can see the category even though you didn't have access to a space, but then I remembered that categories are label-based, which aren't restricted. I was able to find the following feature request that might interest you if this is a concern: * CONFCLOUD-34136…

Hi Ken, The bug is in Jira Cloud and not Jira Server, so our bug reporting site is unaffected. Please feel free to include attachments if you feel that it will assist with the resolution. Kind Regards, Shannon

Thanks, Jörg, So I do believe the ones you're seeing are from Jira Software, which is why they're not working. Were you looking to remove them or use them? If you want to remove them, when you remove them from the Space Blueprints, do they not show anymore in the dialogue? Kind Regards, Shannon

Hi Elad, I believe collaborators was the name in past versions of Service Desk for regular Jira Core and Jira Software users. Have a look at Involve Jira Software or Core Users for information on how to do that. Comparing this to an older documentation on Collaborators from Jira Service Desk 2.5 they appear to have the…

Super! Thank you for confirming that. Take care, Paul, and have a pleasant rest of your week. Kind Regards, Shannon