Shannon S Atlassian Team

Hi Holger, If your society is a non-profit charity organization, then you can take advantage of a Community License Request. Please feel free to fill out the form there and our Advocates team will get back to you. Kind Regards, Shannon

Hi Domink, As the administrator, are you able to enable the integration from here: https://YOURURL.atlassian.net/plugins/servlet/ac/jira-slack-integration/addon-config-page If not, can you please show us what you see there when you try to configure it, and a screenshot of the error you are getting? Kind Regards, Shannon

Hi Cali, Can you show us a screenshot of what you're currently seeing in your Jira instance after electing to enable the Global Sidebar? Kind Regards, Shannon

Hi Jörg, They appear to be Jira related blueprints. Do you currently still have Jira installed, and do you see the blueprints in the Space Tools? Have a look at the documentation on disabling Blueprints for the location of that. Kind Regards, Shannon

Hi Viktar, Can you please clarify with us what behavior you're referring to? Do you mean to not expand the children when you click on a parent page in the Page Tree? Which version of Confluence are you using? If you can send us a screenshot of the behavior, we'll be able to understand and better assist you. Kind Regards,…

Hi Anders, It will be prioritized according to our New Features Policy, so the votes from our community will help it to stand a better chance of being accepted. Kind Regards, Shannon

Hi Quirijn, The Page Tree is meant to be a simplified overview of the pages and their children, thus it is not possible to include further details on the sidebar. Let me know if you have any questions about that. Kind Regards, Shannon

Hi Brandon, Does this occur with any new page, or only this particular one? Also, you may be aware that your Confluence version is no longer being supported or updated due to our End of Life Policy. Thus, it's possible this is a bug that has already been fixed. I can try to help you track it down, so you can let me know if…

Hi Casey, To verify, you are referring to Confluence and not Bamboo, correct? I ask because the article you referenced is for Bamboo. Confluence doesn't have a way for users to set global variables, but there's a feature request for it: * CONFSERVER-3999 I recommend that you vote on that and comment with your usage case,…

Hi Dia, I just had the same error on my own site, but when I went back in as my user and clicked Update then the message went away. Is Daniel able to login and try editing and updating the page without making any additional changes? Kind Regards, Shannon

Allan, The verified domain doesn't control where you can access the instance. If this is something you want to be able to control then I would recommend that you vote on this issue, which asks that administrators are able to control an IP whitelist of the IP addresses that can access the domain: * CLOUD-2636 Let me know if…

Hi Anders, I just created a new feature, since the other one was only created for Confluence Server, anyway: * CONFCLOUD-57916 Could you please vote on the above issue, and in the comments, write why you want this feature? This will help the developers to understand the need for it. Kind Regards, Shannon

Hi, Ken! Thank you for your workaround tips. Could you share that on the bug ticket? It might help our other user having the same issue. Kind Regards, Shannon

Thanks! It's true; Service Desk Cloud has a few different features than Server, but we hope to improve that to better fit our customers' workflows. Happy that you were able to fill out the survey to provide us the required details. Take care and have a pleasant rest of your week. Kind Regards, Shannon

Hi Jake, There is currently not a way within Confluence Cloud to hide the "Created by" text. It has been suggested in a feature request that you're welcome to vote on and watch in order to see if there is any progress on this request: * CONFCLOUD-37711 Let us know if you have any questions about that. Kind Regards, Shannon

@Jack Brickey Got it! Thanks for following up. 

Peter, Thank you for clarifying. So yes, at this moment, there's no notification system like that built-in, but I'm hoping that you'll at least be able to find an add-on that helps. What we do here at Atlassian is if we make a post on our internal Confluence, we then can also share the page with a specific group, and they…

@Jack Brickey Nic's response will show at the top as it's been voted up even though Abhijit's answer was posted earlier, so I believe that's what has happened here.

Hi Noel, You can first avoid this by setting up a List of Approvers rather than allowing the customers to choose any approver. See Step 3: Configuring the user picker custom field from Configuring Jira Service Desk Approvals for more details on how to select a list of approvers. Now, if the customer themselves is already…

Hi there, Your users will need to have an account in order to report an issue. If they email the service desk without an account, then it will automatically create an account for them if you have Public Signup Enabled. Have a look at this feature request, however, that would ask for a user not to have an account in order…

Regula, Thank you. I've created the feature request here: * JSDSERVER-5448 Please vote on the feature request, watch it, and comment publicly with your usage case to help implement it in the most ideal way for our users. Until the feature is accepted, then the project administrator will need to order the queues for the…

Hi Ivan, The article you're referencing is meant to be used only with Confluence Server. In Confluence Cloud, you're only able to edit the PDF stylesheet, and add a header and footer using basic wiki markup. Re: Restricted Functions in Confluence Cloud Look and feel * Layouts * Custom CSS No As Confluence uses a custom…

Thanks Vishnu, I added the appropriate tags so that it will get attention of the team behind the Workflows add-on so they can respond on this. Thank you for your patience! Kind Regards, Shannon

Hi Anders, There's not currently a macro in Cloud that will display a page version. To do it in Server, you would be able to create a User Macro, but this is not possible in Cloud. The request for a macro that displays the version was rejected in the past, and the best I could find for Cloud was the request to display that…

Vishnu, Confluence doesn't have built-in workflows, so can you please let us know what you're referring to exactly? Are you using a specific add-on? Kind Regards, Shannon

Hi Kyle, You mentioned this is a "single select" custom field. If you wanted to have a field where they select a user from your other users, this would be the "user picker" field. The "single select" field allows you to add individual options but it doesn't select from a list of users. Is this the one you're using? Can you…

You're welcome, Sabina! Hope that they're able to respond soon and update their website. Kind Regards, Shannon

Hi Luc, The "minor" status is applied by default while we gather more information on the breadth of the issue. It will be upgraded accordingly with further investigation. Please do provide feedback on the issue itself as well, since it will be seen directly by the developers. Kind Regards, Shannon

Excellent! Thank you for confirming that. Take care and have a pleasant week. Kind Regards, Shannon

Hi Paul, The 2nd issue has also been reported as a bug by the developers: * CONFCLOUD-57898 Hopefully we should see a fix soon on that as well. Kind Regards, Shannon