Shannon S Atlassian Team

Hi, Can you please tell us the version of Jira you upgraded from and to, as well as your database type and version? Kind Regards, Shannon

Hi Shanna, Can you trigger the error again and check the Confluence server logs for more information? Feel free to share that here and we will let you know what you can try to do to fix it. Kind Regards, Shannon

Hi Michael, Using the Space Activity macro, after enabling Confluence Usage Stats, you can view the space activity and narrow it down to the week. Can you give that a try and let us know how it goes? Kind Regards, Shannon

Hi Melissa, Can you please show me the exact error message you receive when you go to the page? You can attach it as a screenshot. Also, is your base URL currently set to? Has this changed? Kind Regards, Shannon

Hi Mehran, Can you let me know the version of Confluence you are running, and the exact error message as you are seeing it? A screenshot will be helpful. Please also have a look at your Confluence Server Logs and let us know the error messages they are receiving there at the same time that you trigger the internal server…

Hi Nanovise, Can you let us know exactly what problem you're having with installation? You mentioned you cannot install it yet you're able to attempt to login? Do you receive any error messages? Please also have a look at the Jira server logs and let us know what errors you see when you attempt the installation or login.…

Hi there, Where were you trying to raise the bug, from jira.atlassian.com? You should be able to attach the screenshot in a reply to this comment. Can you give it a try and let us know how to replicate the issue? It will help if you can also include your Jira version. Kind Regards, Shannon

Hi Antigone, By branding, I assume you mean the site logo, icon, and title. If I am incorrect in my assumption, please let me know, but you can still change this. Have a look at Changing the Site Logo: To change the site logo: * Click Settings in the Confluence sidebar * Choose Site Logo and Favicon * Click Browse to…

Please also provide a screenshot of the message you see for my reference. Kind Regards, Shannon

Hi Todd, Can you let us know what version of Confluence you're running? I can find out for you. Kind Regards, Shannon

Hi Jeffrey, It is not possible in Confluence Cloud to disable exports. We have two feature requests related to this, and I would recommend that you watch both, vote on them to show your interest, and comment on them with your usage case. * CONFCLOUD-57587 - disable exports for pages in Confluence * CONFCLOUD-41540 -…

Thang, The documentation you've linked is for Jira but you're raising a ticket in the Confluence collection. Can you confirm with us if you really are trying to use this in Confluence, or if the question was misfiled and should be moved to Jira? Kind Regards, Shannon

Hi Melissa, The workaround in this case would be to: * Install a 2nd Confluence Server instance as 5.6.3 * Import the spaces to that. * Upgrade that 2nd instance to the latest version of Confluence. * Migrate the spaces from that 2nd copy of Confluence to the Cloud Confluence. This would then not require you to upgrade…

Hi Roland, Are you able to have a look at the Jira Server Logs and at the full startup notes to see what else might be occurring? The message you're showing will continue to do a countdown from 281 seconds, and you should at some point see a few helpful error messages. Please feel free to send us the errors that you see at…

Hi Christopher, In terms of the bug mentioned above, CONFSERVER-52798, it appears to still be an open case. If you find this is the bug you're running into, I would recommend commenting on the ticket and watching it so you can be alerted when there is any progress. Thank you for your understanding. Kind Regards, Shannon

Hi João, Have a look at https://JIRA-URL/plugins/servlet/applications/versions-licenses and let me know what you see there. For me, I had installed Jira Software but I didn't activate the separate license yet (it's an additional license to the regular Jira one: Once I clicked to try it for free (or you can buy it now) I…

Hi JaeWon, We're not able to see screenshots from your Microsoft account since your SharePoint site isn't public. Are you able to upload the screenshot here? In addition, I would recommend that you have a look at the Jira application logs as you trigger the approval. If you can share the results here of what occurs when…

Hi Metin, Can you let us know what version of Jira you are running? I recommend that you enable Email debug logging. This way you can see if there's an issue with the notifications going out. You can also tail the Jira logs. Kind Regards, Shannon

You're welcome, Emilio! Take care. Kind Regards, Shannon

Hi Mark, You can determine the location of your logs from this article: * Where are the application server logs? Let us know if you have any trouble. Kind Regards, Shannon

Hi there, It's not to say that your certificate isn't valid. It's just not being accepted by Jira. You will need to review the documentation to see why it is failing now. Please also have a look at the Connecting to SSL Services article linked in the page I sent you earlier. Kind Regards, Shannon

Hi Casey, It appears this is a known issue in Confluence Server: * CONFSERVER-35175 Could you let me know what version of Confluence you're on, so I can update the bug with your information? A workaround would be to manually edit the HTML and include the desired checkbox: <input type = "checkbox"> Let me know if you have…

You're welcome Lynn. If you have any doubts or questions at all please let me know and I'll be happy to help. Kind Regards, Shannon

Hi Lynn, Understood! It's the same process. You want to follow the link that I sent you to Application Access and you need to make sure that by default the applications are unchecked, or else it will automatically give your users a license. You will also want to make sure your Portal Only Users group is not set to have…

Great news, Kenneth! Thank you for confirming. :) Take care and Kind Regards, Shannon

Hi Lynn, That depends on what groups and access you have selected by default for G Suite Integration. See Enable or disable G Suite Integration. How to set default application access After you enable G Suite, you can set up which applications new Google users have access to, and which groups they're placed in when the…

MaryAnn, You won't be able to easily control what Google things is most relevant, thus putting it at the top of the results, but I've thought of a few things you can try. * You can create a robots.txt file, thus telling search engines which parts of your site should be indexed or avoided. * You could have your users filter…

Hi there, Are you referring to the Universal Wiki Converter? It has, in fact, been deprecated, but my recommendation would be to convert the pages of MediaWiki to HTML, and then you can try to use the HTML to Confluence Converter and import those files. It is an old project but I believe a few users were successful at…

Christopher, If your customer is on a Server instance, then we don't have access to your data, unless you explicitly provide it to us, either in the form of a Support Zip or as access to your instance. Of course, this is protected as part of our Privacy Policy. Due to legal implications I do find it unlikely that an…

Adam, That's very odd that you wouldn't have the System Encoding listed on the System Info Page, as it's hard-coded in. It's not a setting you can enable. You also cannot change the encoding from this page, it simply lets you know what the Jira database is running on. Could you send me a screenshot of your System Info…