Shannon S Atlassian Team

Hi @[deleted] and @Emilio Schiavone, I contacted Gliffy support directly, and they let me know they reported the issue and made a public statement here: Gliffy For Confluence Cloud - Blank Page When Attempting To Edit Diagram I was able to find the ticket where they reported the issue to us. However, it has since been…

Axel, Do all users run into this issue? Can you trigger the error again and let us know what errors you see in your Atlassian Confluence log? This will help us to understand what is causing the issue. Kind Regards, Shannon

Hi there, Do you happen to be behind a firewall or VPN when you run into this issue? The users adding attachments are regular Jira users, correct? None of them are any add-on users? Kind Regards, Shannon

Hi Jamie, Specifically, are you on Jira Server or Cloud? If you're on server, do you happen to know the version number? Kind Regards, Shannon

Hi Sandra, There is not a backup validation tool, but provided the backup came from Cloud, was made within the last week or so, and was not modified, then it would restore properly. Older backups may not work as expected due to a version mismatch so please keep this in mind when storing backups in an archive. We do have a…

Hi there, There is not a limit of Child Pages you can create. It will depend on your server's ability to host them, however. Are you currently having an issue with Child Pages? Kind Regards, Shannon

Hi Adam, I can tell you that the exact encoding your using was mentioned by our previous bug master in JRASERVER-59427 as saying that it was not supported by Jira, so it does need to be utf8_bin. Can you let me know what you mean when you say you use _general_ci to allow multi? I'm not familiar with that. And even though…

Hi Ignatios, You can grant can use access to the new group via Global Permissions: http://CONFLUENCE-URL/admin/permissions/globalpermissions.action Then you'll be able to proceed with the rest of the steps. Let me know if you have any trouble. Kind Regards, Shannon

Hello Puneet, It is not possible to set the resolved date to be a different date other than the current date. This is hard-wired into Jira and not possible to update, with the exception of some scripts or database edits. Have a look at the discussion here: * How can I change the resolved date for an issue? Let us know if…

Ben, Can you please tell us what you were doing when both errors were triggered? That will help us determine the reason for the error. The first error is usually caused by a 3rd party plugin. Can you please go through the steps at JIRA Software: "Exception: Uncaught TypeError: Cannot read property 'fields' (or 'html') of…

Hi Shawn, There's no additional requirements as of the last update. Can you please try clearing your plugin cache first and see if that resolves your issue? Are you able to connect to the Marketplace via your instance? If clearing the plugin cache does not work, and you're able to connect to the UPM (Marketplace), can you…

Thanks. I'll create the case now and you can then let us know what instance you're using there as well as the email you're trying to change. Kind Regards, Shannon

Super! Glad I was able to eventually get you in the right place to fix your issue. :) And thanks for sharing your resolution. Take care, and have a pleasant rest of your week. Kind Regards, Shannon

I would recommend checking the other resolutions at this article: Unable to Connect to SSL Services due to PKIX Path Building Failed This will help diagnose where the connection is failing and ensure you're using a valid certificate in your most recent update. Kind Regards, Shannon

Emilio, Can you let us know what version of Confluence you are using? Are you on Server or Cloud? Which version of Gliffy do you have? I've tagged Gliffy on the case as well so they will be able to assist us if there is an issue on their end. Kind Regards, Shannon

Hi Mark, Are you able to show us what's occurring in your Atlassian Jira logs when you're getting the loading icon? This will help us to understand what is causing the issue. Kind Regards, Shannon

Thank you for explaining. We have a blog post here with a few examples, will this help? * 5 real-life examples of beautiful technical documentation Here are some other examples: * Powered by Confluence I hope this helps! Kind Regards, Shannon

Hi Taahir, Can you try the resolution from 'java.lang.RuntimeException Error rendering template for decorator root' in a Page and see if you're able to reset it that way? If not, can you check your Atlassian Confluence log file and let us know what error messages are being triggered when you see the 500 error? Kind…

Alyson, Our documentation is running on a highly customized Confluence instance, confluence.atlassian.com, but as you can see it won't be possible for you to create and edit pages there. Is there a reason you're are not able to use your testing instance to play with? Kind Regards, Shannon

Hi Matt, There is no date range macro for Confluence. My recommendation would be to use the two dates at either end of the range in your table using the date picker. Kind Regards, Shannon

Hi there, Can you show us an example of the message he is getting in a screenshot? What browser is he replicating this in? Does it happen for more than one browser? Kind Regards, Shannon

Hi Alyson, We don't provide any sandbox instances but I would recommend that you try Confluence Cloud as your testing platform or get an evaluation license for Confluence Server and you can test with that. Let us know if you have any trouble or questions. Kind Regards, Shannon

Hi Adam, I recommend reviewing the article below and make sure to change your system to match any of the requirements listed there in the resolution: * SQL Exception while updating issues or importing data in JIRA applications with MySQL due to encoding Unless your collation matches our requirements in connecting Jira…

Thank you for letting me know that, Rohini. Have a pleasant rest of your week. Kind Regards, Shannon

Hi Rohini, You can add an announcement banner in the following place: Configuring an announcement banner * Choose > System. * Select User Interface > Announcement banner in the System panel below. * Enter the required text in the Announcement field. * Select the required Visibility Level for the banner. * Click the Set…

Hi there, A blank page wouldn't be due to an expired trial, so let's try to figure out what's causing it. Is the page completely blank or do you have some message on the page? Are you accessing as a JSD Customer user or a Jira User or Administrator? Which version of Jira and Jira SD are you running? Kind Regards, Shannon

Darla, Can you let us know what email client you're using when this occurs? Are you able to replicate the issue on various email clients and also a web client? What version of Jira do you have installed? Thank you. Kind Regards, Shannon

Hello, I'm working to get an update on that issue for everyone soon, so please continue to watch the case so that you will be updated in case there are any updates from our development team. Kind Regards, Shannon

Hi there, Can you let us know what error messages you're receiving about the authentication not working? Are you able to check your catalina.out and atlassian Jira logs for signs of errors? That will help us to determine what your issue is. Kind Regards, Shannon

Hi Jesse, We have an article with some troubleshooting steps for this: * Confluence generates Confluence is vacant error on install You can see the cause is usually that the host name is not resolving to an IP address. Can you try the steps there and let us know if you're able to get Confluence started? Kind Regards,…