Shannon S Atlassian Team

Hi Milan, We do have a feature request for this, that you can vote on and watch to show your interest: * CONFSERVER-51365 Please feel free to comment on it as well with your specific usage case. A workaround you could do is instead create an event that repeats every 4 weeks, for example: You can see there that my test…

Thanks, George! I've let Ezra know so he can include this information on his case. As for changes, not that I am aware of, but we'll be able to look into that for you on that support ticket and raise a bug request if necessary. Kind Regards, Shannon

Thank you, Manuel. Can you confirm if you also have this issue outside of your network? If not, it may indeed be that something is still being blocked by your network. Please also make sure the following are whitelisted in your network: https://*.atlassian.comhttps://*.atlassian.net *https://*.jira.com…

One more thing - if you paste a link into Confluence and it auto-formats as a link you can then also go into the link and edit it, allowing you to edit the description yourself. So this might help you in case you paste the link first. Kind Regards, Shannon

Hi James, Can you verify the port number that you're using with Bamboo? Per Link to server apps from Cloud it needs to be either 443 or 80, so I just want to be sure there. I'd also like to have a look at your Jira instance myself as well as your Jira logs, which I am able to do as it's on Cloud. However, I wasn't able to…

Thank you. I reported the issue you had submitting the bug to our Customer Support Technology team. Could you please translate the two lines from your screenshot that starts with Z* and then the radio button you selected? I assume it's saying "Upgrade automatically" but please verify with me. Then I'll be able to find more…

Hi Jason, This has been the behavior of Confluence for some time now. To insert a link in Confluence and format with a description, rather than pasting the link directly into the page, you would type [ and select Insert web link from the menu that pops up. Then, you can paste your link in the Web Link field in the window…

Hi Aurelie, You can select all at once using your CMD+A shortcut (or CTRL+A on Windows, I believe). This will select ALL sections. Otherwise, if you need to select a few that are apart then this is where I said you might need to select them one at a time. I would give the add-on that Ann mentioned a try and see if you're…

Thanks, Nic, for following up! :) @IT Support What Nic said is correct, you can follow the standard SQL Migration article in order to migrate the database. The evaluation license does give you the same functionality as Production, and you only need to make sure to upgrade it before it expires. Let us know if you have any…

Hi Aurelie, It's possible to select the sections you require and copy and paste those into a new page in Confluence. Can you explain a bit more exactly what you need to do? If the sections aren't together, then you'd need to select them one at a time and paste them in. Also, you could copy the page and then remove the…

Hi Jürgen, The example you gave works. Essentially, you just write your text on the Confluence page, highlight it, click Insert Link, and choose Web link. Then you can paste this in the address: mailto:m.mustermann@domain.com?subject=Here%20is%20the%20subject Then, when clicking that link in the saved page, it…

Hi Paul, Can you confirm if you're trying to do this in Jira or Confluence? Your title says Jira but the documentation and collection you chose is Confluence, so I want to make sure to give you the proper information. Kind Regards, Shannon

Geo, Thank you for the feedback. I see Ezra last responded to you today so it looks like he's still working on the issue. If you are sure that none of the IP ranges or domains for Cloud are being blocked in your system, I would wait to see what he comes up with. He may need to escalate your issue to a senior engineer…

Hi Manuel, Can you confirm that your firewall allows all of the following IP ranges and domains through? Atlassian Cloud IP ranges and domains We host our attachments and other media/scripts, etc. on an external server, so this could be causing the error you are seeing. Kind Regards, Shannon

Werner, Is this on Confluence Cloud, or Server? If it's Cloud and you provide me their email, I can find out why the email is not being delivered. Kind Regards, Shannon

Hi Andrii, That's definitely not the expected behavior. It should automatically link to the Jira issue. Can you show me a screenshot of what it's currently doing? Please also let me know your Jira and Confluence versions. Kind Regards, Shannon

Hi there, Are you using AD or LDAP? It sounds like your DN might not be correct. Have a look at LDAP Integration Fails with LDAP Error Code 10 for more details on how to resolve that. Kind Regards, Shannon

Hi Martino, That definitely doesn't seem right. Can you let me know what browsers you're using where you're able to replicate this, and if it occurs in more than one? Kind Regards, Shannon

One more thing, there are a few more workarounds on this page: * Updating JIRA Avatar Does Not Update Avatars in Other Apps You may be able to use something such as Gravatars to sync across both apps, so please feel free to give that a try. Kind Regards, Shannon

Hi Noel, This is indeed not a feature of Jira. There was a feature request for this raised a few years ago, but it was decided that it won't be implemented: * JRASERVER-34255 You will need to manually upload the same avatar on both applications. Let us know if you have any questions about this. Kind Regards, Shannon

No worries, Shawn! Sometimes it is necessary. :) Take care and Kind Regards, Shannon

Hi there, As Ann mentioned, Express Edition is not supported. The Supported Platforms page versions refer only to MS SQL Server. Despite it having worked before, it has not been developed for use with Express Edition, meaning there could be major issues in the future. You will want to change to MS SQL (non-express) and try…

Thanks Tullio, Are there any error messages? The bit you've shared appears to just be warnings. If you watch the logs long enough there should be something that says ERROR instead of WARN, or a Caused by: that follows the ERROR. Kind Regards, Shannon

Darla, Thank you! Seems like something OWA might be doing on its own. I found a similar issue here: https://social.technet.microsoft.com/Forums/exchange/en-US/585e8701-8282-41eb-b66f-618f41c74a50/owa-message-mangling-in-chrome?forum=exchangesvrclients Can you have a look at that user's resolution and see if it helps? Kind…

Tullio, Could you show us what's happening in the Confluence application logs when you try to create or edit a page? That will help us understand the issue. Please also tell us the version of Confluence you're running. Kind Regards, Shannon

Hi Helen, I made a feature request for this before, that you can watch and follow: * CONFSERVER-38965 Otherwise you could copy them over with something like Copy Page Tree and remove the ones you don't need, or try reordering them from the Reorder Page feature. Kind Regards, Shannon

It sounds like you could possibly be using the built-in H2 database, which is only for evaluation purposes. This may have gotten corrupt in your upgrade. Do you happen to have any backups of your Jira instance prior to upgrading? I would recommend getting an external database (such as Postgres) and setting up a new Jira…

Hi there, I need to look further into the issue before I have information about that. I also requested your database type and version. Can you let me know what that is? Thank you. Kind Regards, Shannon

Hi Taylor, Deactivating a user would disable it on the entire instance. Simply removing Application Access only removes their access from that one application. So, for example, if you had an account with both Jira and Confluence, deactivating would remove access for both Jira and Confluence. Whereas removing Application…

Hi Don, Could you let me know the version of Jira you are working with? Does it happen to be the Cloud account associated with your email for a***a.atlassian.net? If so, I can take a look at your account and see what's going on. Kind Regards, Shannon