Shannon S Atlassian Team

 ctrl+cmd+SPACE 😬

Hi Thian, You can check the project permissions to see your individual permissions and which roles you have been given. You may also need to check user management to see which groups you are in, as some permissions are given to groups of people rather than individual users. I hope this helps but do let us know if you have…

Hi Marlon, You would need an add-on for this, since bulk user delete isn't supported in Jira yet: * JRASERVER-8047 The downside is that your version is quite old and no longer supported, so many of those add-ons may not work with your version. You can give Bob Swift's Jira Command Line Interface a try, with the…

Hi Linh, You can now begin setting up Jira to your company's requirements and adding users. If you wanted some tutorials, have a look at this: * Beta Tutorials for Software Teams These tutorials are a part of Atlassian University and are free for a limited time, through December. Kind regards, Shannon

Hi Nguyen, Can you show me what the pop-up looks like exactly? Is it in a sidebar or is it a pop-up? Can you let me know also the version of Jira you're working with? Kind regards, Shannon

Hi Shrikant, I would recommend creating a filter which includes the assigned issues of the user, and subscribing them to it in an email. See this page: * Working with search results > Subscribing to your search results When they receive this email, it will list all the issues that meet the requirements you set, and have a…

Hi Sudhar, Can you help us understand the issue you're having exactly? We aren't familiar with your instance, so it may help to show us what you're seeing currently vs what you expect to see. Screenshots will be helpful, as well as explaining what you attempted to do to correct it already. Thank you! Kind regards, Shannon

Hi there, I recommend creating a HAR file to analyze what is happening in the background when the page is trying to load. For information on how to do that have a look at: * Generating HAR files and analyzing web requests You may also want to tail the server logs in case there's something going on in the background there.…

No worries, but I think you could do the same thing in the add-on you were using. I just used this one because it's the only one I have. The difference was that I set the pixel sizes for both height and width where you had previously only set the height and set width to 100%. You could try that and if it doesn't work you…

Hi Jimi, I see that you updated your case with James with the same information, and he has written you back a few hours ago, so please feel free to have a look at that and let him know if you have any questions. Kind regards, Shannon

Well if you ever remember the date, please feel free to let us know and we won't forget!

Hi Craig, This is likely that one of your accounts has already received the new Jira Experience look, and your other instance has not. We will be gradually rolling this out to instances in the Cloud environment. In the future you can subscribe to our What's New page to be alerted of new changes. But we don't mind helping…

Thanks, Oli! Take care and kind regards, Shannon

John, Thank you for confirming that you are indeed using the Adaptavist Forms for Confluence add-on. I'm including a tag on the question now so that your question will be able to be answered by those familiar with this 3rd-party add-on, since it's not a built-in Confluence feature. Thank you for your understanding! Kind…

Hi Ravinderjit, Sorry for the delay. I was testing this out on my own instance first. To allow access to your Service Desk Customers to your Confluence Space, you want to first link it. Review Serving customers with a knowledge base in addition to my following instructions for detailed information. * Go to the Service Desk…

Hi Kathi, The password policy for Atlassian ID is only that it needs to be between 8 and 100 characters long. This and the maximum login attempts are not documented on our site, but I was able to verify them by testing. We will be rolling out our new Identity Manager for Cloud within the next few weeks, and once it's…

Liu, Other than the suggestion to use Word, you can have a look at the other options from here: Import Content into Confluence Cloud You can also give Confluence universal importer a try if you have your files as .html or .docx from Confluence. I hope this helps! Kind Regards, Shannon

John, I suspect that macro may be from a 3rd party plugin. Do the instructions on the below page look like the macro you're using? Adding a form to a page If so, it's an Adaptavist plugin and I'd like to include them on this question so they can assist us. Kind Regards, Shannon

Hi Kathi, Using Atlassian ID login on Cloud will allow a user to attempt a login 10 times. On the 11th time, it will ask the user to complete a Google Captcha. There is no "lockout" per se, and the user will continue to be asked for the Captcha until there is a successful login. If attempting via API it will lock them out…

Hi Manohar, At this time, import from Basecamp is not possible, since our Importers add-on accepts the CSV form, and Basecamp is offering XML and HTML. You may have already discovered this in your research, but I thought I'd pass along the information in case other users stumble across this page. If you or anyone else…

Hi Ravinderjit, You won't be able to create a whole new page in Service Desk, but I would recommend taking advantage of our Announcements option. Have a look here, as it shows you how to add an announcement either to your Help Center or the Portal: Adding Announcements to Service Desk You can include links here. Otherwise…

I'm really enjoying gin & tonic lately (with lime, not cucumber) and mind you, this is the "and beyond" part... :P Otherwise it's cold brew coffee, water, V8, and 1/3 of a can of Coke Zero... I can never finish it. >_<

Hi Alexandra, Have a look at how to include iframe in Confluence since you will need to activate the HTML macro modules: * Login as your Confluence Admin, go to manage add-ons * Enable all the modules of the Confluence HTML Macros Sorry for not mentioning this earlier. Let me know if you have any trouble. Kind Regards,…

@Bhagya M S If you watch the ticket as well as voting on it, you will be updated as soon as a fix is available. Thank you for your understanding. Kind Regards, Shannon

Fidel, Great following-up. Thank you for letting us know what it was in the end. Kind regards, Shannon

Excellent! Thank you for confirming that. It was resolved in the past with a cache flush done by support, but I believe that bug was resolved, so if you have the issue again, please don't hesitate to ping me here and I can have another look. Kind Regards, Shannon

Hi Alexandra, I used the HTML macro specifically and I tested with this code: <iframe width="800" height="600" src="http://www.atlassian.com" style="-webkit-transform:scale(0.5);-moz-transform-scale(0.5);"></iframe> Now my page looks like this: So with this, it shows the entire span of the webpage in miniature form. I…

Hello AnaSofia, Allow me to answer you in English, as this is an English language forum. You can add an image to your Confluence header from this page: YOUR_CONFLUENCE_URL/admin/custompagecontent.action This can be done using Wiki Markup. Have a look at this page for more information on how to insert an external image…

Hi there, I would recommend using the Description field in your calendar event to add any notes that you need: In terms of attachments, you could mention a link in the same description box, but I was also able to find a feature request for the same thing: * CONFSERVER-33463 Please feel free to vote on that request and…