Shannon S Atlassian Team

Hi Blair, Is this in reference to your b*******s.atlassian.net account? I just had a look at your server but as a site administrator, when I highlight text on one of your pages in Confluence, I do get the pop-up to either add an inline comment or create a Jira issue. Were you able to resolve this or are you still having…

Hi Christina, There is no feature like this, but I would suggest creating tasks in Confluence to remind users, and then you can even set up something like Task Reminder for Confluence to email them when they don't have completed tasks. Note that you won't be able to automate this using Confluence tasks, so you'll want to…

John, Is this form created in a Confluence page? What exactly are you using to create the form? Is there an add-on, or are you directly inserting HTML? What do you have the form doing with the attachments exactly? Please also confirm your Confluence version. Thank you! Kind Regards, Shannon

Hi Alexandra, You could try setting a specific width and height to your iframe, and then apply a scale transformation to it. For example: <iframe width="XXX" height="XXX" src="http://www.atlassian.com" style="-webkit-transform:scale(0.5);-moz-transform-scale(0.5);"></iframe> Let me know if this helps. Kind Regards, Shannon

Hi Liu, It is not possible to import a space into an earlier version of Confluence, as you can see in our Restoring a Space documentation. You can't import into an earlier version of Confluence. For example, if you export a space from Confluence 5.9, you can't import it into Confluence 5.5. If your export is from…

Hi Ólafur, Thank you for reaching out. I was able to find a feature request for this, and I have reformatted it a bit for better ease of others finding it: * CONFSERVER-52299 You can watch this ticket and any changes or progress made on this will be updated there. Please also feel free to leave a comment on the case with…

Hi Mohammad, There appears to be no add-on for this in our Marketplace from any of our 3rd party developers. Since Confluence is designed as a Wiki tool, I would recommend looking into software that is specific for this purpose, and include that in your Confluence as a link. You could even include this site in an iFrame if…

Hi Karl, We've seen this behavior on a few other Confluence Cloud instances, so we're currently investigating the cause. I will update you as soon as I have more information. Regarding your inability to create bugs on jira.atlassian.com, the process is that customers can create feature requests, but bug reports need to be…

Hi David, Unless you have made a backup of the particular space that was deleted, it is not possible to restore it using the Atlassian Backups. Per our Data storage FAQ: Point-in-time backups for your instance are taken every 24 hours for the purpose of disaster recovery. Backups are stored at a location separate from the…

Sébastien, The original feature was deprecated, but that doesn't necessarily mean there will not be a similar feature later on. Please allow me to discuss with the development team and I will have more information for you. Thank you for your understanding. Kind Regards, Shannon

Hi Dirk, I would recommend first starting with the Network Connectivity Troubleshooting Guide. In addition to that I would recommend Recording a HAR file and having a look at that to see what might be causing your server to not respond. Kind Regards, Shannon

Sebastien, Thank you for confirming. So the "Ask a Question" button is not missing due to a bug, but was deprecated, and for now you will need to continue to go through the menu item as you are letting your users know. I will speak with the team today to see what they have in plan for us in the future, since I know the new…

Hi Romain, The usernames will need to match the old ones, so this may require you to connect the old Crowd directory back to the instance of Jira and then migrate your users between the directories. You can also have a look at Importing users from one Crowd instance to another. Let me know if you have any questions about…

Thank you for letting me know, Manuel. Happy to see the recommendation to add the URL to your whitelist worked. Do let us know if you have any further issues! Kind Regards, Shannon

Hi Luis, Please let us know the following: * Your version of Jira * Your version of Chrome * What is the current behavior of the issue collector in Chrome? * What do you see in the Developer Tools > Network window when you attempt to load the Issue Collector? Thank you for your help. Kind Regards, Shannon

Marcus, Glad to hear that worked for you! :) If you run into any issues when upgrading your database or migrating it please feel free to raise a new question. Take care and kind regards, Shannon

Martino - Could you also please let me know when you first noticed this behavior? Kind Regards, Shannon

Marcus, No worries! What might be happening now is that the database user has too many permissions. Have a look at Database Setup for Oracle - Create user with schema-creation privileges, especially this part: Notes: * It is very important that the user is granted the exact privileges indicated above. Confluence requires…

Areg, Thank you for letting me know. It might be useful to contact a few of those add-on providers and see if it might be a feature they intend to include in the future. Happy you were able to find a workaround with Microsoft Forms, however. Take care! Kind Regards, Shannon

Hi Sébastien, Thank you for reaching out. Since Ron hasn't been able to respond lately, I can work on this issue with you. Could you just confirm that you are also on Cloud, and if you do not see the Questions panel on your left sidebar? I had asked Ron if it was alright if I create a ticket for him in our Support queue so…

Thank you, Marcus. Confluence currently only supports Oracle 12c (release 1), and this has been the case for a while now. I would recommend that you first upgrade your instance of Oracle to 12c, and then re-attempt the upgrade. Let us know if you have any questions. Kind Regards, Shannon

Hi Alex, The license will continue to work on Confluence, but once it expires you will no longer be able to update or upgrade Confluence, and your support eligibility will drop off. You can always continue to receive support through Community, but keep in mind that once your Confluence version reaches End of Life, you will…

Hello, Could you confirm with me which database and version you are running Confluence on? Thank you! Kind Regards, Shannon

Hi Martino, You can disregard my last question. I was able to replicate it and created a bug: * CONFCLOUD-58260 However, on my Mac, if I just open the file straight away, it loads in Preview with the correct image. In addition, if I edit the filename from just user-avatar to user-avatar.png, after confirming the change, it…

Thanks, Martino! I didn't want to put his whole name on here for security reasons so I just mentioned the first in case you knew which instance I was referring to. I'll go ahead and run some tests on your instance but do let me know the answer to this question: Regarding the issue - are you able to replicate this in…

Thank you for the reminder. I was awaiting a response from the development team and I see now there is an update from a product manager on the case. They expect to address this in the very near future. Please feel free to reply on the bug if you have any questions about it. Kind Regards, Shannon

Shanna, The Support Zip is only one way to get the logs, and sometimes support for ask for it, but the easiest way is to access the log directly using the information from this page: Working with Confluence Logs Read under Finding the Confluence log files for more details on where to find it. However, if you don't know how…

Thanks for the update Bart. If you have any other issues with the banner do let me know! Kind Regards, Shannon

Thanks, Jimi. You didn't have an Atlassian ID yet so I sent you an invite and added the user to the case. Kind Regards, Shannon

Hi there, I have just tested this in Confluence 6.5.0 Server version, but I wasn't able to replicate the problem. I tried this both by typing it in manually and also pasting from your example. When you say you edited the text in the code block you mean that you're typing it manually there and not pasting, since pasting is…