Shannon S Atlassian Team

Hi Stephen! It's not useless. :) It will help our other customers as well should they have the same problem. I have accepted your resolution. Kind regards, Shannon

Alright, thank you Dirk. I'm not terribly familiar with NGINX, but I want to verify if you have gone over the information yet in Integrating Jira with NGINX as well as 3 Steps to Set up NGINX as Proxy Server? I also found another post where a user had to use 8080 rather than 8443 as his Tomcat wasn't working properly with…

Another workaround would be to individually restore each of your Confluence spaces, instead of the whole site. This would recover your data but not bring over users, settings, Calendars, etc. Kind regards, Shannon

Hi Sidney, Restoring a full site backup will overwrite all content in your Confluence database, including settings and users. Alternatively, if you restore a space export, this will not overwrite your users or Confluence settings. From your description it seemed that you were trying to restore the Confluence instance but…

Thank you for confirming that! Happy I was able to help solve your issue, and apologies for the confusion. Kind regards, Shannon

Hi AJ, Although you will find that Confluence works more as a wiki and less as an email client, you can choose to archive mail using some add-ons within Confluence. Have a look at How do I get email into Confluence for information about those add-ons. For Calendars, you could install Team Calendars and begin using this,…

Hi Marc, Currently you won't be able to see this within Confluence, but we have had a feature request for it for some years now: * CONFSERVER-20221 Last year, @Stephen Deutsch wrote a User Macro that would allow you to tell, if you would like to take a look at it and see if you could use it for your instance. Let us know…

Hi Taras, For this instance, I would recommend that you upgrade UPM to the latest, which is 2.22.6. However, you mentioned that you're having this problem with your installations, plural, so what other versions of Jira are you seeing this in? Can you let us know where the 7.6.0 download was obtained? Was it at the time of…

Hi Suresh, It may not be the IP change that is causing Confluence to start but you can begin by attempting to recover admin rights via your Internal Directory in Confluence: * Confluence 6.5.0 and earlier * Most recent version Once you are logged in with that user, you can go to your User Directory settings and update the…

Lisa, Are you on Cloud? The documentation you sent was for Cloud so I want to be sure. I tested this on my current Cloud instance with a Sheets document and it did ask me to login but other than that, the spreadsheet displayed. Could you also show us what you're seeing with the 2 gears image? Kind regards, Shannon

Hi Spencer, I am sorry; I don't understand what you mean. Do you want to export the page in Confluence that contains the tasks? Any of the export options in the . . . menu will include your tasks from the Task Report Macro. Let me know if that helps. Kind regards, Shannon

Hi Dirk, Thank you for running those tests. Could you let me know your baseURL as well as where your SSL is installed? Thank you! Kind regards, Shannon

Can you let us know what errors occur in your Jira application logs when you attempt to create the project? Let us know how the Service Desk update goes. Kind regards, Shannon

Hi Dirk, Can you try Step 4 from Resolution on Gadgets do not display when failing to access XML specification? We need to make sure that your server is able to access itself from the URL mentioned in the article. Of course, be sure to replace the example support.atlassian.com with your own instance URL. Send us the…

Anna, Thank you for verifying. Could you let me know what errors you're seeing in the GUI as well as the Jira Application log? It might also be helpful to check that there were no errors during the initial installation. Kind regards, Shannon 

Hi Anna, On my 7.5.1 instance, I went to the Versions & Licenses page, and installed it from there: https://JIRA-URL/plugins/servlet/applications/versions-licenses Can you let me know if you're able to try it that way? If not, it will also help to know what errors you were running into. You can feel free to provide also…

Hi there, In-between Delete Project and Request Types I have a few more options than what you are displaying: * Request types * Customer permissions * Portal settings * Email requests * Customer notifications * Satisfaction settings * Knowledge base * SLAs * Automation Can you go to Project Permissions, see what group or…

Thanks, Phil! I have discovered it is this bug: * ID-6219 It does appear that for some instances this behavior is occurring. Please watch that case as well and vote on it to help show our developers the number of users who are affected by the problem. You can be assured that your regular users should indeed be accounted…

Thank you, Phil! Having a look now... Shannon

Hi Phil, If you are able to let me know your Cloud URL I could have a look at this for you. :) Kind regards, Shannon

Hi Michela, Where is the page include macro pulling content from? Is it from another space or the same space? Users will need to have view permissions on the page that is being included in order to view it: Per Include Page Macro: To display a page's contents, you need 'View' permission for that page. Similarly, people who…

Hi Sinzii, Does the problem only exist with the EDC Design Documentation space? Could you let me know about your Cloud instance URL so I can have a look at the issue? Thank you! Kind regards, Shannon

Hi Lisa, If you just paste the link to the sheet in Google Drive in the editor, then it will embed a window in Confluence that displays the sheet, along with a button automatically in the top-right corner to open in Google Drive. Can you give that a try and let me know how it goes? Kind regards, Shannon

Hi Bettina, I assume you're referring to the new Confluence look in Cloud instances? This is the new look overall and it is not possible to opt out of. My recommendation is to click your avatar in the bottom left-hand corner and select the Give Feedback option there about any particular feature you don't like. If you need…

Hi Taras, To clarify, you want the SLA Due Date to be displayed instead of a countdown to it, is this correct? That is not yet possible but we do have a feature request for it: * JSDSERVER-5451 I hope this helps, but let me know if I have misunderstood your request. Kind regards, Shannon

Hi Nicolas, We have a feature request to create the Javadocs for Blueprint API here, as we don't yet have that: * CONFSERVER-34196 I am not aware of a way to do specifically what you request, but you could add your Blueprint as a promoted Blueprint using the following procedure: * Promoted Blueprints Module I hope this…

Hi Marzi, This is not possible in Jira natively. We had a feature request for it but we closed it as we have no plans to implement this: * JRASERVER-6381 There is a comment from Roy Krishna that mentions a few workarounds that could work for you, so please have a look at those. Let us know if you have any questions. Kind…

Hello, I have requested the change, and you should see it sometime in the next few days. Once you do, please let us know! Kind regards, Shannon

Chen, Glad I was able to assist you! Take care and kind regards, Shannon

Hi there, One more question - when you go to import Trello, you have the following warning: Warning: some JIRA configuration settings will limit the Trello importer * Ensure that you configure user permissions and email addresses at the conclusion of the import, as these cannot be imported from Trello. Imported users can…