Shannon S Atlassian Team

Hi Phil, I was unable to find any documentation on this as well, but I have requested it here: * ID-6490 As you have figured out, System Users are users required either by add-ons or used by Atlassian Staff to troubleshoot your instance. They do not take up a license seat. I hope this helps! Let us know if you have any…

Hi Divya, If you don't already have any expired licenses under my.atlassian.com, you could generate an Evaluation license there and let it expire. Otherwise there's no way to physically generate an expired license. Let us know if you have any questions about this. Kind regards, Shannon

Hi, You could use Issue Collector to log Jira issues directly through your site, but if you want to use the features of Service Desk then you will need to link or embed your Customer Portal into your site. You could use an iFrame to embed it directly in your site if you don't want to link it. In this case your users will…

Jakub, Can you let us know which layout you're referring to? Do you have a screenshot of what it looks like? Jira Cloud recently received a new look but this is not available for Server. Kind regards, Shannon

Julian, Field-level security is not possible in Jira, and although it was requested as a feature years ago, we will not be pursuing it: Please review the page below for information on why that will be: * JRASERVER-1330 We have also listed a few workarounds there, so please have a look at them and let us know if you have…

Hi Sanjana, There is a feature request asking to be able to set the column widths for Page Properties Report Macro, that you're welcome to vote on and follow: * CONFSERVER-53330 If you're on Server, you may be able to control the column width using the code mentioned in this Community comment as well as trying to go in…

Hi there, As you may already know the encoding of UTF-8 has to be set at the database level, the table level, and the column level. If these are not set then you can run into encoding issues. To begin troubleshooting this issue, I would recommend going over Troubleshooting Character Encodings first to ensure there’s…

Hi Clara, There's a feature request to be able to do this in Confluence Cloud that I would recommend voting on and watching: * CONFCLOUD-24939 As for your login question, logins are only meant to be used by one user. Should the login session for a username be destroyed (i.e. logged out) then the same will occur for all…

Hi Ray, Since this is not yet a feature, I went ahead and created the request for you: * CONFSERVER-54308 Perhaps other users that happen upon your question will have other suggestions, but please feel free to vote and comment on that issue above with your usage case. Kind regards, Shannon

Nate, Are you referring to the Space Permissions page in the Space Tools? Can you confirm with me the version of Confluence you're working with? I don't believe it's possible without being Confluence Site Admin, but let me see what I can find for you. Kind regards, Shannon

Hi Seema, As long as you're admin of a space you should be able to see the Space Tools option in the sidebar. I see you sent the Cloud documentation, so can you confirm if you are indeed using the Cloud version of Confluence? If so, can you confirm the details of your Cloud instance, as well as your username and the space…

So your Trello users are only in the jira-software-users group, and you have users in Jira that were not created via Trello import that are also only in the jira-software-users group? Can you confirm this? Kind regards, Shannon

Hi Kevin, If clearing the cache and temporary files didn't work, I would recommend trying the other solutions mentioned on the Microsoft page that was linked on the article above. Let us know if you have any trouble. Kind regards, Shannon

Hi Srinivas, I am not familiar with that, thank you for bringing that to my attention. The developer forum that you said that you went to is really the best place for help with this , since most Jira users won't be building patches and applying them, so hopefully you will receive an update there soon. I don't have any…

Hi there, Which groups are the imported users from Trello being imported into? Which method are you using to import them? I'm not familiar with that process so if you can let me know we may be able to find out why that is occurring. Kind regards, Shannon

Kevin, No worries, thank you for trying. Which browser are you using when you have this problem? Do you happen to have any add-ons installed with it that might cause the error? When I search that specific error message I get a lot of posts about Internet Explorer 11. Have a look at this article, which states a similar…

Thanks Adrian, I checked with the rest of the Cloud team and actually this is not a lab feature but was a feature request that had been implemented in Cloud but not Jira Server yet: * JRASERVER-45690 Here is the implemented Cloud feature: * JRACLOUD-67373 Please comment and vote on the SERVER feature to show your support…

Hi Srinivas, That particular page is a knowledge base article rather than regular support documentation, so there doesn't appear to be a more updated version of it. However, it does reference articles in our Development documentation that are updated, such as Building Jira from Source. I would recommend reading through the…

Hi Kevin, I am working to replicate the problem on Jira 7.5.1 but I have been unable to. Could you confirm with us your current Jira version, and are you able to send a screenshot or a clip of how you're replicating it? You can use something such as Screencast-o-matic if you want to record it visually. Kind regards, Shannon

Ofira, You would need to do this with the Jira issues macro in Confluence. This is the way to display Jira filter results in Confluence. If this doesn't meet your requirements, can you let us know which aspect of a Jira dashboard you need to display specifically? Your other option would be to use an iframe using the HTML…

Which boards feature? Currently there's one available in Cloud: Board issue details Preview and update key issue details without leaving the board Is this the one you required? Kind regards, Shannon

Hi Adrian, Jira labs features are a part of the EAP program in Jira: * Jira Labs Features Is there a specific feature you're looking to enable? Do you have an EAP release installed? Kind regards, Shannon

Ramya, Thank you for letting us know! Users in the future will be able to see your response here and know how to avoid the download option. Take care and kind regards, Shannon

Hi Thomas, Aurora is not currently supported. * Feature request for it to be supported in Confluence * Feature request for support in Jira To see our current supported databases, have a look here: * Jira supported platforms * Confluence supported platforms I hope this helps! Please vote on the feature requests and feel…

Chen, He needs to edit Default software scheme and I can see that it hasn't been changed. Please make sure he's editing that Permissions scheme and not the other one, which is called Default Permission Scheme. None of your projects use that one, so editing it will have no effect. If they only appear on his computer then…

Ben, Can you tell us exactly what you were doing to cause the error, and which browsers you're able to replicate this in? Kind regards, Shannon

Thank you. In addition, can you let me know your current groups setup and which groups one of the broken users is in? I'd also like to see how your users are setup, so JIRA-URL/secure/admin/user/UserBrowser.jspa - but please feel free to censor any details you don't want posted online such as names, email addresses, etc.…

Thank you, Luis, I wasn't able to find any details on this. Does the issue occur in Chrome and Firefox in incognito mode as well as with all add-ons disabled? Do you have a page where I can test the functionality? Does anything occur in your Jira logs at the time the issue is submitted to Jira, or does it never leave your…

Arno, The article actually mentions that it's in conf/server.xml but I'm not able to see there what needs to be modified. In my search, I discovered you already created a support ticket. I will take that ticket for now, and I ask that you send a copy of your support zip there so I can see your full logs to get a better…

In addition to the .osgi-pluglins directory that Roland mentioned, you may also want to try removing JIRA_HOME/plugins/.bundled-plugins Otherwise this could be a resource problem, so you'll want to have a look at JIRA applications System Plugin Timeout While Waiting for Add-ons to Enable for more suggestions. Kind regards,…