Shannon S Atlassian Team

Hi Alex, Could you let us know what database version you are running as well as the results of the following from your server: java -version echo $JAVA_HOME Thank you! There are many things that can cause the error you were seeing, but if you also happen to find any further errors in your logs please let us know. Lastly,…

Hi Eamon, Can you show us what your Jira Mail Handler looks like as well that you set up? Through that page you can also run a test to see why it might not be creating that issue so please feel free to send us the results of that as well. Regards, Shannon

Saurav, Glad to hear you resolved it. Thank you for sharing that with us. Take care and have a pleasant weekend. Regards, Shannon

Hi Batuhan, Are you trying to actually develop your own gadget for use, or did you simply want to insert an existing Confluence gadget on your Jira Cloud? If you want to add Confluence gadgets to your Jira instance, you can let me know your Cloud URL and I can make sure it's enabled for you. Regards, Shannon

If you are still having the problem you can also let me know your Cloud instance details and the name of the space you are trying to import, and if you have the export stored anywhere that I can try to import it from your site. Shannon

Sharon, Could you confirm with us from what version of Confluence the space export originated? Did the export not complete despite the error? I have had quite a few exports that errored out but still ended up completing. Regards, Shannon

Hi Rhian, It is possible to show custom fields in the Jira Issues Macro: Custom fields can be added as columns to the table simply by using the name of the field with no quotes. However it will not be able to set a color based on the status of your custom field. The regular Jira status field however, can be shown. A…

JP, I had offered 2 solutions; one was to set the timezone when creating the calendar, and another was to set your personal timezone. Were you unable to set the calendar timezone for some reason? This should set across the board. Editing Team Calendars When you click the . . . on the calendar, you can select the General…

Hi Douglas, Thank you for letting us know! Take care! Kind regards, Shannon

Thank you for confirming! Take care and kind regards, Shannon

Lisa, You'll need to login first, and then click Vote for this issue in the top right. I tested this with a non-Atlassian account and I can confirm it should work for regular users, so please try it and let me know if you have any trouble. To watch, you would do the same, click Start watching this issue. Regards, Shannon

Hi Erica, I understand! Actually it's the same feature request. I know it's older but you can see comments from people recently that are saying it used to be possible and now with the new look is no longer possible. Let's use this one to track the request for the feature to return to Confluence post New Experience since it…

No worries, Karen! Glad I could confirm that for you. Kind regards, Shannon

Peter, Are you looking to create a list of documents (i.e. attachments to pages in Confluence) or Confluence pages, specifically? The Recently Updated Macro would be able to list recently updated pages, and you can even limit to a specific space or a specific label. That is, you could label just the pages that you want to…

Thank you for checking, Anthony. I've created a support ticket for you so our support team can help you with this issue. Kind regards, Shannon

Hi Anthony, Thank you for confirming. In the database, when you run SELECT * FROM spaces; Are there any of the missing spaces that are not listed as CURRENT under spacestatus? Regards, Shannon

Hi Lisa, The recent versions of Confluence itself has collaboration, i.e. you can collaborate on a single page in Confluence at the same time. However, collaborating on a document using Office Connector is not possible. We do have a feature request for this: * CONFSERVER-52135 Please feel free to vote on it and watch it if…

Hi Christian, The messages you displayed are healthcheck messages. When you restart Confluence, can you tail the logs and if you see any messages that start with ERROR, can you let us know what those are? Please also confirm your Postgres version. Thank you! Regards, Shannon

Hi Anthony, In addition to rebuilding the content index, have you also done this: * Rebuilding the Content Indexes from Scratch This is a step further from the reindexing within Confluence. Regards, Shannon

Yuriy, * You can create backups within the system, but you will need to store these externally. Please also note that automatic backups are not possible. * You can edit certain attached files in Confluence using applications on your OS. Other than that, you won't be able to manage Confluence via your OS natively. *…

Jens, Thank you for confirming that you were able to resolve the issue. Take care! Kind regards, Shannon

Hi Iuliana, When selecting the space, it will take you to whichever page you were on last. Otherwise, if you want to go straight to the homepage, you should select Overview rather than the space itself. You'll see the message in your 2nd screenshot if you have no other pages in the space other than your homepage. If you're…

Hi Jens, Can you try the steps mentioned on here: Jira Dashboard is not visible after upgraded to 6.4.X I know the version there is different but the steps listed can still help us resolve the issue: Problem JIRA Dashboard page (http://<base-url>/secure/Dashboard.jspa) is not showing any gadgets after upgraded JIRA to 6.4…

Hi there, You'll want to go to this link to order Jira Cloud: https://www.atlassian.com/purchase/ Then select the products you want and make sure to select Cloud, rather than Server: For Bitbucket Cloud, you can start from here: https://bitbucket.org/account/signup/ In order to migrate your data from your local Jira…

Nelson, You can store your markdown in a Code Block Macro. You will need to manually type or paste it here. It's also possible to add it as an attachment on the page, but please be advised you won't be able to directly edit the document that way. Let us know if you have any questions. Regards, Shannon

Hi Erica, The article you saw might have been for Confluence Server, and when you mention the new interface, I think you might be on Confluence Cloud instead. At this time it's not possible to backdate posts in Confluence Cloud, but you can follow this feature request: * CONFCLOUD-11740 Please comment on it and vote/watch…

Hi Douglas, I am not currently seeing this on my instance. Has this worked for you previously? Are you perhaps in a location with a firewall that might be blocking external requests to AWS? You can try checking your Developer Tools in your browser, clicking the Network tab, and seeing in red any parts of our site that…

Hi Yuriy, To be sure, is this the article you were following? Configuring a WebDAV Client for Confluence Cloud The other article, Configuring a WebDAV Client for Confluence is specific to the server version. WebDAV is no longer possible in Cloud, so if you can let me know what feature you were trying to use exactly I can…

Hi Malachi, Could you confirm the Postgres version you're using? Is the import a full site import or a space import? Can you tell us what version of Confluence it came from? I understand you're importing into a 6.5.2 version. The messages you've sent are just warnings, are you able to review your error log and see if you…

Hi there, * For the installation of Jira Server and Bitbucket Server, you should have more than just the .sh file. I recommend that you review Installing Jira Applications and ensure to download the proper version depending on your operating system. * Regarding syncing your tasks to Jira, I am unclear on what it is you are…