Shannon S Atlassian Team

Hi Devesh, Can you have a look at this resolution and see if it helps you? * Confluence unable to connect to PostgreSQL due to unconfigured pg_hba.conf file Let us know if you have any trouble. Regards, Shannon

No problem, Kathryn! I'm glad I could confirm that for you. :) Regards, Shannon

Alright, Ryan. This will need a ticket so we can check through your logs. I'm going to create one now with your email address from here and we'll be in touch with you for the logs. Thank you for your understanding. Regards, Shannon

Hi Bill, Unfortunately I am not very familiar with LDAP but your LDAP administrator will be able to help you generate the LDIF file for that. I would recommend checking there first. Let us know if you have any questions! Regards, Shannon

Hi JP, Bug tickets can take some time depending on the number of users encountering the problem and other issues that may have higher priorities. You can read more about this at our Bug Fixing Policy, if you are interested. However, the workaround I let you know about should let you set the timezone for your new calendars.…

It could be. Nothing at all is occurring in the atlassian-jira.logs when you are stuck in the loop and also when you try to go to Application access? Does your user have Jira admin rights in Global Permissions? Regards, Shannon

HI Alexander, I tried the following on my PDF stylesheet: table { table-layout:auto !important; width: auto !important; } This allowed all 13 columns to be displayed on a single page and none were cut off as they would have been previously. Perhaps this will help you? Regards, Shannon

Hi Steve, I enabled the HTML Macro on my instance and am inserting a URI (Skype, to be specific), and I was able to get it to open in Skype. Perhaps this would work for you? I wasn't familiar with the im: URI so I couldn't test that one specifically, as I'm not sure which app I would need to have in order for it to work. I…

Hi Michael, Unfortunately I'm not familiar with javascripting but it appears that the free add-on mentioned in the article can be applied to certain attachments. I would recommend giving that a try and see if it helps you accomplish what you need. Regards, Shannon

Hi there, The trial version of Cloud has all the exact same features as a paid version of Cloud. What affects your ability to see the Restore System option is your permissions. You should have Site Administrator (group site-admins) permissions in order to restore the file. I wasn't able to find a Cloud instance under your…

Hi Ryan, Can you check the Global Permissions in Jira and make sure that in Application Access there are groups listed there for Jira access, and that the users who are having the problem are in the proper groups? If the user doesn't have Jira User access then it is known to cause similar looping. Regards, Shannon

Hi Mark, You can go to Versions & Licenses page in Jira in order to install Jira Service Desk if you want it to work with your existing Jira instance: https://BASE-JIRA-URL/plugins/servlet/applications/versions-licenses See Installing additional applications and version updates for more information. Regards, Shannon

Thank you for letting us know! Take care. Regards, Shannon

Natasha, Thank you for confirming. I've installed 5.9.4 on my system and I am not able to replicate the same behavior. I am also using Chrome. A few things to test: * Check if you have any of the add-ons recommended as a workaround for CONFSERVER-11194 currently installed. * Check if you have any Custom HTML applied.…

Eyal, Can you tell us your Jira version as well as the browser version where this occurs? It may not necessarily be the fact that you're using the embedded database since it's approved for testing, but when you're ready, you can follow Migrating JIRA's data to a different type of database server from our Switching…

Hi Kathryn, I've tested this as well, and the only way you can change the text is to use 'lowercase'. It appears 'none', 'capitalize', and 'inherit' do not work with this particular macro do to the way the capitalization is being set. Here is the code I ended up using myself which is likely the same one you determined to…

Hi Chris, When the reboot of your Ubuntu server occurs, are you doing this manually or for a cron job/scheduled task? I would recommend trying first to properly shut down Confluence, and then perform the reboot of Ubuntu, and let me know if Confluence is starting up in that case. It appears that for some reason your server…

Hi Jessica, Could you also let me know your Confluence version? Does this occur with only .xlsx and .pptx files or also .xls and .ppt? Thank you! Kind regards, Shannon

Hi Stefan, The URL is as follows: https://BASE-URL/dashboard.action Accessing the dashboard with a site homepage set on Configuring the Site Homepage for more information. I hope this helps! Regards, Shannon

Hi JP, When I first installed Team Calendars just now, I did notice that I wasn't able to find many timezones that are usually an option for users in Confluence. I created a bug ticket for that: * CONFSERVER-54406 My recommendation would be to ensure your profile timezone is set correctly, and when creating new calendars,…

Hi Karen, You'll want to make sure you're only editing the space's stylesheet: Styling Confluence with CSS Make sure to follow these instructions for the space: To edit a space's CSS style sheets: * Go to the space and choose Space tools > Look and Feel from the bottom of the sidebar * Choose Stylesheet then Edit. * Paste…

Hello Bill, You can check the user's LDIF file to see if the membership attribute is correct. For more details on those settings, have a look at Connecting to an LDAP Directory > Membership Schema Settings. Regards, Shannon

Hi Justin, Could you Clear your Plugins Cache and let me know if that solves your issue? A corrupted plugin cache often is the cause of this issue. If not, please feel free to tail your atlassian-confluence.log when you attempt to pull up the macro browser and let us know what error messages you're seeing. Regards, Shannon

Thanks, Joe! Both deal with using a file to fill the macro, so it may be closely related. We can suggest both outcomes. I'll link your case to mine in case it would be the same feature. Take care! Shannon

Hi Kevin, Keep in mind that you don't have to type the entire name in order for the users to come up in your list. If you type just the first few letters it will show you all users that match that pattern. In addition, typing a username will also allow you to mention the user. Let me know if you have any trouble with that.…

Hi Natasha, Could you let me know what version of Confluence you're using, and which browsers you've had the problem in? Usually I hear from users that want to force links to open in a new window or tab. I haven't yet seen any where it was doing it automatically, so if you can let me know the above information and also…

Thank you, Oliver! I've created the ticket for you. Once your issue is resolved, I've asked the engineer to place the answer in reply to this question, but please feel free to do so yourself as it may help other users! Regards, Shannon

Scott, In Confluence, you could set a background image using CSS, but generally this links to an external image. You may have also added an attachment in Confluence and linked it this way. Do you happen to remember where the background image was hosted? If it was an attachment in a page and you have since deleted it, you…

Hello Nelly, Currently, the Widget Connector only supports the following sites: * YouTube * Vimeo * MySpace Video * Flickr * Twitter * Slide Rocket * Google Calendar I have created a feature request below for users to vote on if they wish to see youku.com support: * CONFSERVER-54400 Please vote on and watch the case in…

Hi Kristine, Are you referring to the editor on Confluence Cloud? The undo/redo buttons are only removed from the toolbar, but you can still use the classic shortcuts on your computer, such as: * Undo Windows Ctrl+Z, Mac COMMAND + Z * Redo Windows Ctrl+Y, Mac COMMAND + Y These will work provided you haven't saved the page…