Shannon S Atlassian Team

Thanks, Martin! I think if you can provide some background it will help as well, since generally the Files app is for connecting with Fileshare apps and not wiki software. It might help us to understand the reasons that users might want this functionality. Thank you! Kind regards, Shannon

Hi there, Best to report this to the Cloud team as you were attempting to do, so they can have a look at your logs. The correct contact form URL is: https://support.atlassian.com/contact/#/ I had tried to raise the request for you but I don't personally have your Cloud URL and was unable to find your license under your…

@Jack Brickey I assumed not as I have seen Advocates ask the same on other cases, but you have a good point. In general, though, only internally can we look up any details from an instance with a SEN and are only able to assist with matters pertaining to an SEN when the contact is one of the primary contacts on file.…

Thami, Sometimes when you copy/paste a lot of content from other pages to make the page, it could corrupt it. I was able to replicate the problem myself. My next suggestion would be to create a whole new Confluence page and copy/paste the content and see if that works for you. Something on the page itself seems to be…

Hi Martin, There are not currently plans to include this, but I have suggested it to our team at the below feature request: https://jira.atlassian.com/browse/CONFCLOUD-58502 Please vote on the request to help show interest and feel free to comment your usage case there so we can understand how best to implement it. Let us…

Christian, Thank you for those files. Can you try the solution below and see if you can clear the error? Confluence PostgreSQL JDBC direct connection refused Seems that Confluence still cannot connect to Postgres. Kind regards, Shannon

Hello Thamsanqa, It is possible the pages are corrupt for some reason. If you edit the page directly (you can use the URL in this format): https://YOUR-INSTANCE.atlassian.net/wiki/pages/editpage.action?pageId=21758385 Then can you try to publish it without making changes, or also copy and re-paste the contents of the page…

Hi Sunil, The content from the Popular tab is updated whenever indexing is run on Confluence. This generally happens automatically. However, seeing as you just did a restore of the database, I would recommend rebuilding the index from scratch: How to rebuild the content indexes from scratch on Confluence Server I would…

Dmitry, What version of IE and Confluence are you running? Do you experience any error messages in your Confluence Server Application Logs or in your browser's Developer Tools? Regards, Shannon

Hi Steinar, The option to Load Content while setting up a new Confluence instance should be a full site export. If you are attempting to import the Space at this step, it will not work. You want to completely make sure that Confluence is up and running as expected, then you can run through the Restoring a Space…

Hi Steinar, The method we recommend is found at Restoring a Test Instance from Production. Is this the method you followed? I will ask you some more questions on your 2nd post. Regards, Shannon

Esraa, The Template itself can use HTML and CSS. Project Settings > Customer Notifications > Templates (Edit Templates). However, it does call the specific message content that you put in plain text in the specific Request created event. If the button is something you would want on all messages to your customers then you…

Chris, Is this an automated task? Since your server doesn't appear to be stopping Confluence properly before it is rebooted then perhaps you could set a task to completely stop Confluence, verify that it is stopped, and then reboot? As for the memory, you may do better if you ask another question with a relevant title as…

Hi Sharon, The workaround would be to delete the space from the Confluence instance prior to importing it again. You can do so from the UI in your instance, or the Cloud team can help delete it from the database for you. It is preferred that the space is deleted via the UI. To do it through the database, we will need to…

Thank you Eyal, Could you help us to understand exactly the steps you're taking to replicate the error? Is it any kind of edit on any issue? You can feel free to submit a video of the problem using a service such as Screencast-o-Matic. It will help us to understand what is triggering the issue. Regards, Shannon

Alex, I'm not able to see the error now that Nic was seeing earlier on your site, but his suggestion to check the Jira Application Server Logs is your best bet. Especially if you are to stop Jira, and start it again, you can follow along in that log file and it will let you know the exact error for why your Jira instance…

@Jeremy Durnell @Casey Daniell I had a look at the bug that Andrew created, and it appears we're currently trying to narrow down the cause of the issue. My recommendation would be to watch the bug itself, so you will receive automatic updates to your email when there are any changes. Also, if you vote on the bug, it helps…

JP, You're welcome! Happy I was able to assist. Regards, Shannon

Thank you! I received all of the replies. :) It looks like the system was probably having performance issues at the time thus you not being able to initially see if it was posted. Have a look at Nic's reply and see if you're able to see why Confluence isn't able to reach Postgres at the time of starting. You might need to…

Hi Jan, You can use either the Installer method or Manual method, according to the grid. The instructions linked on the grid are appropriate for your Jira version: * Upgrading Jira Applications Manually It does require you to download the compressed zip or tar.gz archive, because you still need the upgraded versions of the…

Hi Alex, Can you let me know the SEN of your license and I'll have a look into see? The error actually sounds like it's the other way around, that you might have bought a Data Center License and installed Server, but I would like to verify this for you. Either way, your installation needs to match the license you…

Hi Andreas, Could you confirm which Gantt-Chart add-on you're using so I can properly tag the vendor on this? I want to make sure they are able to see your question. Regards, Shannon

Hi there, When you have Multiple Directories in Confluence, whichever directory is listed first in the directory order is the one that will take priority when logging in. So if you want all of your users to use their passwords in your Microsoft Directory then you want to make sure to list that one first. I wouldn't…

Esraa, Can you explain more what you need the button to do exactly? To add a button you would need to customize the source code but if you can tell us exactly what you need to do we may be able to come up with a better solution for you. Regards, Shannon

Hi Phil, It is not possible to hide that page. Users who are logged in will be able to see all the projects they have access to from that page. So if there is any user that should not have access to see that page should not be added to any projects. If you have any further questions my recommendation is to make a new post…

Glad that was helpful! If you have any other questions you can just ask on the Community and then @ mention my name in a comment and I will be able to see. Take care and have a pleasant weekend! Shannon

Hi Alex, You'll want 1.8 so you can start here: Java SE Development Kit 8 Downloads Let us know if you have trouble. Regards, Shannon

Batuhan, Thank you for clarifying. Unfortunately I don't have any experience writing gadgets but you will find some information on our Developer documentation: * Jira Cloud Dashboard Item * Jira Cloud Development If you get stuck, you can try some of the Developer Help Resources listed on that site. Let us know if you have…

Hi Alex, It seems you're using OpenJDK which is not supported. You will want to install Oracle JDK 1.8 and use that according to our Supported Platforms. Can you try that and see if you are able to start Jira? Regards, Shannon

Hi there, This is not currently possible in Jira. You can see Nic's reply below for a few options that would require code and a bit of customization: https://community.atlassian.com/t5/Jira-questions/Re-How-to-export-to-excel-with-parent-column/qaq-p/352014/comment-id/147053#M147053 I believe this feature request may have…