Shannon S Atlassian Team

Guillaume, Can you let me know what you mean by Recent List? Do you mean the user's past tickets? Regards, Shannon

Guillaume, Could you clarify what it is exactly you want to do? Do you want to embed your actual portal in a Confluence page, or do you want a list of all the Customer Portal URLs for easy access? If you're on Confluence Server, you can use an iFrame to embed the portal in a page. If you simply want the links, you will…

Hi Murali, With the Collaborative editing, when multiple users are editing the page and the page is published, all of the changes made at that time are published. You can review more about this at our Collaborative editing documentation. If it's not behaving in this way, can you let us know your current Confluence version?…

Hi Robert, There are a few Marketplace add-ons that will allow you to embed Google Docs in your pages: Marketplace: Google Docs Macros Can you let us know if this is what you were trying to do, or something else? Regards, Shannon

Hello Peldi, Thank you for your feedback. I was able to find a feature request for this change in our system, so I would advise you to vote on it and watch it: * CONFCLOUD-58302 Please also feel free to comment your feedback directly on that ticket as it will be seen by our development team. Regards, Shannon

Hi Nick, Are you on Cloud? The article you provided is for Cloud, and if you are, I can have a look at your site. Just let me know how I could access the site? I tried to look up the URL using your email address but I was only able to find your Stride license. Regards, Shannon

Hi Christian, You can recover the system administrator by following the procedure below: * Restore Passwords to Recover Admin User Rights This would help you login and check the LDAP connection. However, it may be that there are issues with your permissions. For example, if the user you've logged in with doesn't have…

Hi Sunil, The page you sent is actually for Usage Tracking Plugin which includes a copy of a macro for popular content, but this isn't the same as the Popular Tab on the sidebar. However, it does appear that they do indeed use the same time frame for default. I've been able to confirm this on my personal instance. I've…

Alright, Justin. What I'll do now is create a support ticket for you so we can have a look at your full support zip. Please stay tuned for my email. Regards, Shannon

Hi Susan, I had recreated it from a previously closed feature request, but the new one has since been closed and the first one was reopened, so you can now vote from this link: * CONFSERVER-7941 Let us know if you have trouble viewing that. Regards, Shannon

Hi Justin, You can confirm you cleared your plugins cache completely and the issue persists? The line you sent doesn't appear to be an error message, but a warning. Do you happen to see any other lines in your logs that mention any errors or what might be causing the problem? Regards, Shannon

Hi Jeffrey, In this case Stefano was using the evaluation license instead of the paid license. If you aren't sure which license to use and you are getting this error, I would recommend reaching out to our Customer Advocates team via our support page. Select Billing, payments, and pricing to reach out to them. They can look…

Woo! Thank you for confirming that with us. Glad it's working. :) Take care, and have a pleasant rest of your week. Regards, Shannon

Hi Thami, It looks like they are rolling out the fix now for this issue. Could you confirm with us when you see your pages are loading again? Thank you! Regards, Shannon

Chris, Thank you for clarifying. It's very odd; I've tested this on my home computer outside of the Atlassian network and I also do not receive the error. If you also try from this page, do you have the same error? Jira Download Archives Lastly, I understand you tested without the firewall and proxy but if you were to test…

Apologies, Chris. I thought you had installed the server version already and were receiving that error when you try to access Jira, which is another common issue. Can you let me which version of the Server download you were trying to access? I want to test it for you but I'll need to know the URL you were accessing.…

Hello Mergen, Could you let us know what version of Jira Software you're running? It seems like it might be related to this bug: * JSWSERVER-13530 However, this should have been fixed in 7.2.7, so please confirm your version. Thank you! Regards Shannon

Goutami, Super! Thank you for letting me know you were able to resolve it. Take care and Kind regards, Shannon

Hi Sun, Can you give us any details about what the mail handler says the problem is? What exactly is happening? Does the test connection work but emails aren't pulled in? Regards, Shannon

Hi there, You can modify your Service Desk Notifications to determine who gets notifications when an issue is created. If this doesn't help you, can you explain to us exactly what you want to have happen when an issue is created in Service Desk and by whom? It's a bit unclear at this time so I'd like to understand your…

Hi Chris, Don't worry, we have Atlassian support staff on-hand to assist with Community issues as well so you will find you can get the same support here. A few questions first about your situation: * Are you also running behind a Proxy, and is that switched off as well? * Is there a current whitelist? * Is your user…

Hi there, Were you able to try the steps mentioned at Unable to move pages due to error there was a problem contacting the server? Let us know if those steps didn't work and what errors you are seeing in your Confluence Server Application Logs. Regards, Shannon

Hi Monique, It's possible that the backup may still be restoring in the background, as it can take several hours for especially long spaces to complete importation. We should raise a ticket with the Cloud team so they can check the logs for you. I wanted to raise the case for you right now but I wasn't able to find the…

Hi Goutami, The parent of the page will need to be the homepage of the space. Once you set that to be the parent then it will still be an independent page but viewable in the space. Can you try that and let us know if you have any trouble? Regards, Shannon

Hi there, Currently the Jira Issue Collector is not fully supported by mobile browsers. We have a feature request for this below: * JRASERVER-30358 Before the support is rolled out, then you may run into some other features that do not work properly while on mobile. Let us know if you have any questions about this.…

Hi Shilei, It is not possible to add watermarks within Confluence to images. To do this, you will need to add the watermark using your image editing software. Then, if you re-upload the image to the same page using the same filename, it will overwrite the existing one, making a new version of that attachment. Let me know…

Hi Davy, There's no way to do it automatically, but when you go into the Jira Issues Macro you can switch from Single Issue to Table view. Then, at the bottom you can choose which fields display, including the Assignee field. For more details have a look at this page: * Jira Issues Macro We do have a feature request for…

JP, Which feature in Team Calendar are you using to create the invites? Currently you cannot invite users from a Team Calendar event in Confluence. Regards, Shannon

Hi Nina, You can't restrict a certain person from a single page. Your options are: * Lock down the entire space from view using Space Permissions and then allow certain users/groups Can View. * Edit the page restrictions, as you were, click Viewing and Editing restricted (as in the first screenshot in the link…

Thank you Thami! I added those examples to your support ticket. I'll follow along as well so we can see the reason for the change. Regards, Shannon