Shannon S Atlassian Team

Hi Manuel, It seems that you are asking about the login and password? The login and password that the article is asking for is your database username and password. This is something that the person setting up your instance would have entered. Per the article you should check confluence.cfg.xml and ensure that the database…

Hi Christine, As I have verified this with a child page on my own instance, I can confirm it does work. Since it does not on your instance, there is another underlying problem. Please type { and then type Include, and select the Include Page macro. Once you do that, can you tell me what happens when you type the name of…

Hi Gabriela, You can orphan the pages in question by moving them to the same level as the homepage of the space. This way, they will not appear on the sidebar but will still appear in the register itself. You can follow this article below. Please note that although it's for Cloud, the instructions are the same for Server…

Christine, The Include Page macro will work with all pages, regardless of parent or child status. You only need to type the name of the page in the search box on the left when you insert the macro. If you prefer to include it manually rather than selecting the macro, then the path is the same: {Include:SPACEKEY:Page name}…

Hi Jens, It is not currently possible to show change-history for any other pages but the current page. I've created a feature request so we can see if we can gather interest on such a feature: * CONFSERVER-54688 I encourage you to vote on and watch that case to see if there are any updates on this. Let us know if you have…

Hi Tim, Any 3rd-party add-ons aren't necessary for the functionality if Confluence itself. Disabling them would only disable the 3rd-party functionality, so if you no longer require it, then you are safe. If you found it was a specific add-on that caused your preview not to work, please feel free to share it here, as it…

Hi Amanda, Per @Jenny's post here: Solved: How can I embed a Trello board in Confluence? We don't have any confirmed plans for this, but it is a long-term idea. I'm tagging Jenny here in case she has any further input on that. You can also vote on and follow these two feature requests for server, in case anything changes:…

Hi Tim, The add-ons that come enabled with Confluence are mostly required, but some of them will have such small affect when you disable them that Confluence will continue to work properly. Could you let me know what add-ons you disabled to correct the issue? Regards, Shannon

Hi Simon, For this issue, our Advocates team will need more information from you that's best not to post on a public forum. I've created an account for you in our support system and created a ticket with the Advocates. Someone will be in touch with you shortly to help solve your issue. Thank you for your understanding!…

Hi Manuel, It looks like you may be running into this issue: * Synchrony fails to start due to a Null Pointer Exception Please run through the steps in that article and let us know if you have any trouble. I do think that's definitely your issue but if you run into any further problems, you can also review the full…

Hi Oliver! The engineer working on your case has let me know that your issue has timed out due to us not having heard back from you for more information. If you'd like to continue working on this issue, please reply to the support ticket in order to re-open it. If your issue is resolved, can you let us know how it was…

Hi Andrew, On the linked feature request above, there's a bug we created for users who are not able to use the keyboard shortcuts for some reason. I'm not sure if you saw it: * CONFCLOUD-58187 Please feel free to comment on that case with your exact specifications so we can understand what is causing the issue exactly.…

Hi Maree, The Filter Results Gadget is pulling its data from Jira, so it's likely you would need to customize it using the information that Henrique has shared here: * Custom CSS Inside Gadget on the Dashboard Have a look at that and let us know if you have any questions. Regards, Shannon

Hi Tim, This is not a native feature, but there's at least one add-on that allows export of table to CSV: * CSV Table Export It does not appear at first glance that it does this automatically, however. You may want to trial the add-on and see what you can have it do. I will leave this request open if any other users have…

Hi Iuliana, If you mark a group as default, then new users in Confluence will automatically be added to that group. If it is not default, then you can add users manually and use it for special permissions (outside of regular Confluence users). I hope this helps! Regards, Shannon

Tim, Can you check your Atlassian Confluence Server log when you trigger the .png previews and let me know what errors come up? Thank you! Regards, Shannon

Tim, .txt preview is not supported at this time: * CONFSERVER-36508 Preview file experience to include .txt file, .html file, .msg file However, PNG is, so let me look into this more and see what I can find out for you. Regards, Shannon

Hi there, Could you let us know what version of Confluence you're running as well as if it's for all file previews and all file types? Regards, Shannon

Hi Maxim, I believe you're referring to this feature request that was logged previously for Team Calendar? * CONFSERVER-49195 Ability to create/link events so that if one event changes, it effects the timing of the linked events Unfortunately it is indeed not possible and it's not a feature we plan to include in the near…

Thank you for your help, Shawn! Keep us updated with what you find. Regards, Shannon

Christian, Can you let me know what version of Confluence you're running? The most I was able to replicate so far is that when I set my default language to German on Confluence (profile and Confluence default) then the date picker does default to German format (21.12.2017) but not even in the format you're displaying. I'd…

Hi Shawn, I know for sure I have seen this before but various things could cause it, so it will always be best to have a look at your logs before determining the issue. If it does start to bother you feel free to raise a request with the Cloud team and they can have a look at your instance directly. Regards, Shannon

Hi Ricky, That's correct. Originally they used to correlate, but we have split the two now and they're developed separately. They are no longer versioned, but you can compare to our Release Blogs. I hope this helps! Let me know if you have any additional questions. Regards, Shannon

Hmm... My settings are the same as yours in the system so I am working to find out why your email is displaying instead. I'll update you with what I find out! Regards, Shannon

Hi Toby, Your username can be set by a site administrator in your instance, but your Full Name is what I think you are referring to. If you want your username changed on the instance itself you can ask your site admin to do so. You're able to change your Full Name (like a display name) from your Atlassian account at…

@Biswajit Mohanty Your issue sounds like it could possibly be unrelated to this request. My recommendation would be to raise a new question on the Community, including the full steps you take to replicate the issue, as well as the errors from your Atlassian Jira Server logs. Thank you! Shannon

Henning, Thank you! I still wasn't able to replicate on my own instance, but I found a customer in our support system with the same problem, and I was able to replicate on his instance. I am not currently able to determine exactly what is causing the issue, but I have created a bug so we can keep track of users with the…

Thank you Henning, I've created a page tree with 4 levels on my own instance but I have not been able to replicate it so far on my Mac using both the newest Chrome and Firefox. Could you let me know what browsers and versions you're able to replicate this on, as well as your OS? Thank you! Regards, Shannon

Hi there, Unfortunately it is not possible to disable the reports view for some users in Jira Service Desk. We do have a feature request for this: * JSDCLOUD-3744 Restricting agents from viewing reports on JIRA Service Desk projects. Please vote on the request if it is something you are interested in seeing, and watch it…

Hi Andrew, This is not yet supported in the new view but we do plan to include this feature early next year. You will need to click through to the full view for the time being to see Confluence links. If the new behavior doesn't meet your needs at this time, you can switch it off in your profile. Regards, Shannon