Shannon S Atlassian Team

Hi Reinhold, You can change CSS in Confluence globally from the Global Stylesheets: Styling Confluence with CSS: To edit your global CSS stylesheet: * Choose the cog icon , then choose General Configuration under Confluence Administration * Choose Stylesheet. * Choose Edit. * Paste your custom CSS into the text field. *…

Shawn, It can often be due to a 3rd party add-on that is not responding. We have seen this with add-ons such as Gliffy, and Salesforce connectors, for example. Can you tell us if there are any 3rd party macros being used on the page? Otherwise you will need to have a case raised for you in our Support Queue for us to have…

Note: the above article also shows you how to copy all pages in a space, but if the space is particularly large, the space import workaround from earlier might avoid any issues. Shannon

Divya, You can copy pages individually or a page and its children. See Copy a Page for more details. We'll see what Peter says as well but if you have 400 pages I would say cloning it is the faster way. Shannon

Hi Divya, The article can indeed be followed by Confluence Server instances. Essentially you will be exporting the space, renaming the space and the key in the XML, and re-importing it, causing a duplicate space with a new name. As it hasn't been tested on linked instances, I would recommend testing this first on your test…

Ivan, You'll want to check the Global Permissions and Default Space Permissions in case you have to add the group back to that. Generally individual page restrictions would need to be updated again but since confluence-users is a default group you shouldn't have any restrictions that include that group. Kind regards,…

Tarun, I did indeed understand that you were aware it was disabled, I wasn't sure if you knew it was possible to enable. Thank you for confirming you will be able to edit using the User Macro option. Kind regards, Shannon

Tarun, I'm not sure if you were aware but you can enable the HTML macro if you did want to use it. See HTML Macro > Enabling the HTML Macro for more info. Regards, Shannon

Hi Christian, Is the Confluence default language set to German or English? Do each of the users have their user profiles set to German, or all English? Lastly, can you let us know what you have configured here: * Configuring Time and Date Formats Thank you! Regards, Shannon

Alexey, If only the graphics are inverted, then it is indeed that bug. If the entire PDF is inverted then there may be an underlying issue with the PDF file. Regards, Shannon

Hi Alexey, Was the PDF upside down originally before you uploaded it? If so, you will need to correct the orientation on your computer prior to uploading it. If it's only parts of your PDF then it may be a bug, such as this one: * CONFSERVER-52664 Please let us know! Regards, Shannon

Hi Henning, I'm attempting to replicate this on my own instance, but I wasn't able to. Could you let me know the exact steps you're taking to replicate, and if possible, you can record it in a video such as from Screencast-o-Matic? Regards, Shannon

Thank you, Deborah, for the feedback! I've created another feature request for the in-line navigation: * CONFCLOUD-58598 You can vote on and comment on this as well with your usage case to help understand the need. Regards, Shannon

Hi Ben, I don't believe you need to enable all 8; the instructions have you just enabling the html (html-xhtml) module. However, the consideration is that enabling the macro could make your site vulnerable: HTML macros are disabled by default The HTML macro will only be available if it has been enabled by an…

Yvonne, No worries! Let us know if you have any trouble with that. You can feel free to raise a new question if you get stuck with Blueprints and we'll be able to assist. Regards, Shannon

Hi, Yes, you will need to still subscribe to each user individually. The Subscribe to Network option simply confirms you want to receive emails when those users update. Regards, Shannon

John, In that case you have to follow the instructions to export each individual space in Confluence: * Export Content to Word, PDF, HTML, and XML And then import the spaces individually: * Import a Confluence Space With Jira + Confluence on the same instance there is no possibility to use the Site Import option. I hope…

You're welcome, Jessica! Hope to see this resolved for everyone in the coming year. Regards, Shannon

Arie, Can you help elaborate exactly what you are changing? You mentioned you are coming from Server. Are you going from Server to Cloud or are you migrating from one Server to another? Can you show us a screenshot of the installation screen you are on and what credentials you're entering? What version of Jira are you…

Hi William, The message you're showing is a warning, so it might be helpful to see more details from your Atlassian Jira logs as to what the issue might be. In addition, when you say that you cannot proceed to the next step, what screens are you seeing and where does it fail? Are you able to see the next step but it…

As long as you are completely retiring the old server, you can use your license on the new server. No need to split the license or change the server ID. It will update. Please note that you cannot use the same license on more than one server actively. If you need to keep the old server active then you will need to order a…

Hi Senthilkumar, Have you had a look at the article below? It will give you a few more diagnostic steps and let you know what to look for in the Atlassian Jira log: * Unable to create reciprocal link when creating application link Please run through those steps and let us know if you have any trouble, including what error…

Ivan, Are you simply looking to use the license on a different server instead of the one it's currently on, or are you looking to actually use it on two severs at once? Regards, Shannon

Hi Lutz, This is the specific way that we support you setup Jira on a new Postgres database: * Connecting Jira Applications to PostgreSQL You will want to make sure the database is created exactly per the article, and that it does not have any data in it currently, and has not been connected to Jira yet. If you are trying…

Hi Bishoy, When you say you reinstalled it, do you mean you reinstalled the same exact version of Bamboo that was previously supported by your license? Does the SEN have an L in its number? Lastly, what is the Support Expires date when you look at the license information in my.atlassian.com? Regards, Shannon

Thank you, Jessica. I spoke with members of our team and they confirmed you should continue to watch CONFSERVER-38024. There are plans for changes in the first quarter of 2018 so please keep an eye on the case for those updates. You can see from the Compatibility Matrix that Chrome is currently only supported via the…

Hi Rodney, The Include Page Macro is best for this. Please note that whatever page you reference the users that view the new page also have to have access to the parent page. Let us know if you have any questions! Regards, Shannon

Hi there, Did this start happening randomly, or was it after you made a change and attempted to restart Jira? Can you let us know what changes might have occurred? Can you attempt to restart Jira and tail the logs to see what other errors you see when it tries to come up? Regards, Shannon

Hi Bengisu, A user has created a similar question last year, and it appears there's a 3rd party add-on for Confluence Server that could possibly help with that: I would like the label list to be the current labels of the page. How can I do that in confluence ? Have a look at that and let us know if it helps accomplish what…

Hi Sara, I recommend using Labels on your Blog Posts in order to organize them better. See Add, Remove, and Search for Labels for more information. Have a look at that and let us know if you have any questions. Regards, Shannon