Shannon S Atlassian Team

Rogier, Are you able to use the query I sent you in November to see if they are being counted in the database? Get a list of active users counting towards the Confluence license Otherwise I would recommend following this page to flush the cache manually (separate than a restart) and make sure they're not in any groups with…

Hi Jaya, There's a built-in feature to add a numbering row, but I assume this isn't what you're looking for? This would number each of your rows and would automatically increment when you add new rows. However, from your description, it sounds like you want to number across the top, in columns? Are you also trying to…

Carlos, Where are you trying to move the page exactly? Do you have full permission to edit that page and where you are moving it? Are there any orphaned children from the page in the Trash? Regards Shannon

Hi Charlie, Team Calendar does not have this ability, and we have decided not to implement it in the near future due to limited demand. * CONFSERVER-50250 Let me know if you have any questions about this! Regards, Shannon

Hi Amanda, * Can you confirm your Confluence Server version? * Are you uploading the attachments directly in Confluence or using the WebDAV Workaround? * If you were doing it directly, are you able to upload them using WebDAV? * Can you show us a screenshot of the error you are receiving? * And lastly, what error messages…

Hi Omari, The G Suite domain doesn't have any relation to the subdomain of your Atlassian Account URL. When you enable G Suite you set up the connection with your existing G Suite logins, so any users with an email domain that matches a domain associated with your G Suite account will be able to login. Let us know if you…

Hi Zishan, We recommend the Operating Systems listed on our Supported Platforms page. You can also use AWS and Azure if you are installing Jira Data Center, but this isn't fully supported for Jira Server. Regards, Shannon

Hi John, This is not yet currently possible, but we do have a feature request for it below: * CONFSERVER-51204 I would recommend watching that case in the event that someone determines a workaround for it. In the meantime, you could also vote on it to help show the number of users who are interested in such a feature.…

Hi Martin, Could you confirm the errors you see in your Confluence Application Log when attempting to load the Other Macros feature? Please also try to clear your plugins cache as this usually resolves the issue: * How to Clear Confluence Plugins Cache Regards, Shannon

Zishan, Heroku is designed for small web applications, therefore it is not suitable as a server for Jira and is unsupported. Let us know if you have any questions about that. Regards, Shannon

Hello Marc, It is not possible to set the sidebar to collapse by default for some users. It is something that has been requested in the past, but we have decided not to include this feature as it is something many users will want to control on their own: * CONFCLOUD-29883 - Option to collapse the sidebar on default *…

Hi Andreas, Could you tail your Jira Server Application Logs at the same time that you view the Service Desk and let us know what errors you see? Please have a look at this article for more information: Jira Service Desk Queues Return Empty Page Regards, Shannon

Enikő, This was an issue before on Gliffy's end, and I don't see an update from them currently. I found your other question in the community and tagged it appropriately to get the attention of Gliffy, but please feel free to also contact them directly to see if this is still an issue. Regards, Shannon

Hi Mark, When adding Active Directory to Confluence, you may want to consider the following: Managing Multiple Directories In summary, whichever directory you want to use for login, you will want to make sure that it's in the first place. You can read the above article for some other considerations. Group permissions will…

Hi Max, Can you confirm, is this the add-on you're using? Google Calendar for Confluence Please also let us know the Confluence version and add-on version that you have installed. Thank you! Regards, Shannon

Hi Yaacov, Inserting the Multimedia Macro does require you to insert a current page and attachment, and the same will go for when you insert into in a template. My recommendation is to have some default page in Confluence with an attachment on it, and use that in your template when adding the macro. Then, you can use the…

Hi Fabian, Besides Google Analytics, you also have this add-on: * Analytics for Confluence Google Analytics seems to be more popular still, but you can give that one a try and see if you like it. Regards, Shannon

Hi Fabian, The Community editor supports HTML, so I would recommend using HTML to insert tables. If you aren't already familiar with this, have a look at this article: HTML Tables. I recommend not posting an image wider than the article content width. The width of the images on this article is 539px. I hope that helps but…

Hi there, For our latest version of Confluence (6.6), SQL Express 2017 is not supported. The only versions of SQL that are supported are: Microsoft SQL Server: SQL Server 2012 SQL Server 2014 Please note this does not include express versions. Could you try again with a supported database and let us know if you have the…

Hi James, Can you first go to Versions & Licenses on your instance and let us know what you see there in terms of your license information for Service Desk? You can censor out your SEN if you are uncomfortable posting that online. https://JIRA-BASE-URL/plugins/servlet/applications/versions-licenses You may find that you…

Hi R.Holdmann, Have you also increased Jira and Confluence's individual memory? Have a look at the following: * Confluence: How to fix out of memory errors * Jira: Increasing Jira Application Memory Please try that if you haven't already, and in either case, send us the settings you have from the ones mentioned in the…

Nic is correct. When running Confluence on Mac OS X you can use the Linux version. This is not officially supported as a production instance, but it will work in the same way. I have been running Confluence Server on my MacBook for years as a test instance, and I haven't run into any issues. We do not have any plans…

No worries, Randy! We can leave this open in case anyone else has any ideas, or if you end up finding out how to resolve it, you can post it here. Regards, Shannon

Do you see any other calendars under My Calendars or Other Calendars that are that color yellow? It would give you a hint as to what is causing those events to display. At any rate I don't believe this is a Team Calendar behavior and more a Google Calendar behavior. As I am testing this on my own Team Calendar and Google…

Hi Randy, Apologies; I was unaware you were looking to get rid of unwanted notifications. Where exactly are you seeing these notifications, in Google, or are you receiving them in your email? Can you show me an example of one? Regards, Shannon

Thank you, Christian. I am still unable to replicate this myself so I have sent it to the Confluence Server team. They can obtain more information from you about your server there and will be able to help solve the issue. Once your issue is resolved through support please feel free to post the answer here so other users…

Great, thank you for confirming, @FryJay!

Hi Johannes, This is something that our Customer Advocates team will need to help you with, so I have created a ticket in their queue using your email address so they can help you to find your invoices. Someone will be in touch with you shortly! Regards, Shannon

Hi Davin, I created a ticket linked in my answer to gather feedback on this issue, so please feel free to vote on it as well and comment with your feedback. Regards, Shannon

Hi Jinyoung, I believe you may be using the new Confluence Cloud version, correct? If so, Nested Tables are no longer supported here. I've created a ticket in our reporting system so that the team can let us know whether or not it will be brought back, but it may be unlikely. * CONFCLOUD-58656 Regards, Shannon