Shannon S Atlassian Team

Hi Richard, Can you have a look at the 3 causes and resolutions below, and let us know if it helps you solve your issue? * Getting a blank or white screen when accessing Confluence through a browser If not, can you let us know what changed recently, and if Confluence loads normally when it's not behind a firewall or proxy?…

Hi Yagiz, I did receive verification that without putting a space before the first back-tick that the monospace will indeed not work. So you will need to pad your monospace text with spaces, or use the keyboard shortcut. Thank you for your understanding! Regards, Shannon

@yerkan, You can try typing ( SPACE `monospace text` and then go back and remove the space, or use the keyboard shortcuts instead: * Command + Shift + M (Mac) * Control + Shift + M (PC) I believe that this is probably expected behavior, but I am verifying with the developers to be sure. Regards, Shannon

Hi Jack, For Bitbucket I don't see that there is anything similar. We do have the Performance Testing Framework that you could use, otherwise, I would recommend downloading a public repo from somewhere and uploading that for testing. Regards, Shannon

Hi there, * It does mention in the article that the /config file will be there if you have modified your ehcache.xml file. If you have not, then you can skip that step. * The smallest amount of data you need to move, besides your database of course, is:* <conf-home>/confluence.cfg.xml * <conf-home>/attachments *…

Robert, Can you help verify what you need exactly? Do you want to add more blueprints in general, or include ones from Confluence which don't display here? What options are you currently seeing? Regards, Shannon

Hi there, I know we do use Viewport for the individual Confluence pages, but as Timothy mentioned, I do believe that either that main page is not Confluence, or highly customized. Regards, Shannon

Hi Alvaro, Ideally if you have two separate issues you will want to create two separate questions for them, which makes it easier to help and track. * For the first error, there are a lot of things that can cause this, so you will want to go over this article: Confluence does not start due to spring application context has…

Hi Jeevaka, This was recently removed from Confluence Cloud in the new editor, but you can vote for the feature to return below: * CONFCLOUD-58664 There are a few suggestions listed there for alternatives: * Lists continue to support indentation * Block quotes provides a good way to differentiate your text (and indent…

Thank you, Steven! Just wanted to be sure. Give that a try and if you get stuck please let me know. Regards, Shannon

Hi Steven, It's likely they can see the new space, but you should double-check the Default Space Permissions. Have a look at this article: * Assign Space Permissions To set the default space permissions: * Go to > General Configuration > Space Permissions. * Choose Edit Permissions. Default permissions are configurable…

Hi Barry, Can you have a look at the Confluence Server Application Logs and tell us what error messages occur when you try to enable the add-on? You can also clear the plugins cache and see if that helps. Regards, Shannon

Thank you for confirming you went through the troubleshooting steps on that article, Mariusz. It could have still been related. Can you now try the following? This seems to have resolved the same issue with Jira Issues Macros for other users: * Rebuild indexes from scratch * Clear plugin cache * Flush All cache…

@Mary Connor, Can you let me know what integration you're referring to? Jesse was asking about a better way to display Confluence to Service Desk users so that the extra Confluence bits (such as Space Tools, All Spaces, etc.) do not show for the users, and only what is necessary does. Is there a certain integration you…

@Jessie Williams, From my understanding, Google Sites is simply a website building tool, which is a bit different than Confluence, which is a wiki software. Wikis are more specific websites that have certain tools and settings that regular websites do not. They are made to have users login to and change information, thus…

Uijoong Kim, The issue is simply that your instance is too large for the automated backups, and these are not meant to be used with a production instance, and are less reliable for recovery. You will want to follow the Production Backup Strategy that I let you know about. * Backup your Postgres database separately…

Whoops! Thank you for pointing that out. I actually linked the wrong Feature Request. Here it is: * CONFSERVER-54756 - Multiple tasks, one due date I've also made a new one for the multiple tasks under one user request: * CONFSERVER-54776 - Multiple tasks, one user At this time, it's only possible to use this format: @User…

Jose, Are you referring to the tabs? It's not built-in, so an add-on was likely used. I cannot tell from the shot which one it is, but it's likely one of these: * Tabs add-ons for Confluence Give that a look over and let us know if you have any questions. Regards, Shannon

Hi Mariusz, Have you seen and tested this resolution yet? Perhaps it will help? * How to fix gadget titles showing as _MSG_gadget Let us know if you have or if you have any questions. Regards, Shannon

Great to hear, Harini! Have a pleasant rest of your week. Regards, Shannon

Hi there, I meant to say that you should check the permissions for the Confluence user on the backup directory itself, as mentioned previously: Please also double check if the backup path in the error above matches the default backup path from http://<confluence-url>/admin/dailybackupadmin.action, and look at the…

Hi Marc, No, I would not recommend using Jira Service Desk in that way. If you don't use Confluence, you could host the file externally and include it in your Announcements. If you decide to email this you would need to do it manually, as there is currently no way within Service Desk to email your customers at once.…

Hi Marc, The best thing I can suggest in this circumstance is if you have Confluence along-side JSD, you can embed the document or file there, and make the space public for your Service Desk Customers. Then you could share it with them this way. Otherwise the file is hosted on an individual issue in Service Desk and all of…

Hi Jack, There's test data for developers here: * Confluence Test Data I can't tell if you can generate an instance of a specific size, but perhaps that can help you? Regards, Shannon

Hi Steven, We do have a feature request in Cloud to be able to disable the Welcome Module, since in Server it requires you to disable a System Add-on, which is not possible in Cloud: * CONFCLOUD-41550 Please vote on that to help show your interest, and comment on the case with your feedback. If you watch it, you will be…

Hi Don, It looks like this is a known issue with the mobile view: * CONFSERVER-46385 It will help us if you vote on that issue to help show the number of users who have noticed this issue, and you can watch it for future updates. Please let me know if you have any questions. Regards, Shannon

Apologies for the delay, Daniel. Through our testing, we have determined it is not possible to disable those notifications in Confluence 5.6.6. The feature in How to disable notifications for attachments action was added in a later version. I can confirm in the earliest supported version (without you being End-of-Life),…

Hi Wasa, I'm creating a ticket with our Advocates team for this issue so we can have a look at your account details and find out what's going on. You should have already received an email at this point. Please feel free to share the resolution on this post in case other users have the same issue. Regards, Shannon

Michela, At this time, only room notifications are possible. I found a feature request which requests for notifications to go to specific users. I believe this is what you want to accomplish. * HCPUB-3151 Could you please vote on that to help show how many users are interested? It hasn't had a lot of interest, so any…

Hi Karen, It is correct that if you only want to view the TOC via Service Desk, then there is no workaround. You will want to modify your links. However, if you just need to have users view it, then it can be opened in Confluence. Shannon