Shannon S Atlassian Team

Alright, no problem. Take care! Regards, Shannon

Hi there, Can you confirm with me if you are saying the issue is resolved now? Regards, Shannon

Thank you, Tan! Regards, Shannon

Hi Luan, Can you provide the URL to the bug that the support team provided you? It will help others who run into the issue so they can vote on the bug. Regards, Shannon

Hi Christopher, In regards to the current impact of Spectre and Meltdown, as our applications are hosted under the AWS services, you can see the following statement: * Processor Speculative Execution Research Disclosure The vulnerability is expected to be patched via an incoming kernel update that will be announced for…

Iuliana, As you would be hosting Confluence yourself, then the location of your instance depends on where you decide to host it. The terms and conditioned I mentioned above still apply: * Customer Agreement * Service-Specific Terms Cookies usage also depends on you or your server and company. Lastly, the password for users…

Hi Karen, To change the action would require programming knowledge, as you would need to go into the Jira Source Code and change the behavior of the knowledge base. I wouldn't recommend making such a change as a workaround to a bug. The workaround in the bug only refers to the action of opening it in Confluence manually,…

Hi Daniel, Which article are you following? I'm not aware of any Content Control menu item in Confluence, but the steps to export from Confluence Server are as follows: * Go to > General Configuration > Backup & Restore. * Choose Archive to backups folder to store a copy of the backup in the same folder as…

Hi Alan, A few users have noticed this indeed, and it has been reported here: * CONFCLOUD-58647 It would help out if you could please vote on the issue, so we know how many users are noticing the issue, and comment with your usage case as to how you were using it in your instance. Thank you! Regards, Shannon

Hello! To summarize, can you confirm that you went through all these steps? * Stop Confluence. * Edit <installation-directory>/bin/setenv.sh or setenv.bat (Windows) * Add the following system property, replacing <your-password> with a unique, temporary password.-Datlassian.recovery.password=<your-password> * Start…

Hi Karen, It just means to open the Confluence page directly in another tab in your browser. Once you view the article via Confluence and not Service Desk you should be able to see the Table of Contents macro. Regards, Shannon

Hello Raghavendra, It is not possible to clone a gadget at this time. Have a look at this feature request: * JRASERVER-18207 If it interests you I would recommend that you vote on it and watch it so you can be updated of any changes. It will also help if you want to leave a comment there with your usage case. Kind regards,…

Hi Jack, We don't have an estimate at this time while we are still working on a few things. Newer instances will already come with the new look enabled. The documentation does appear to be updated, but if you do find anything that is out-of-date for Cloud, please let us know! Regards, Shannon

Hello Christophe, Is this a recent configuration? What error messages do you see when you try to start Jira? Have a look at this, it could be related: * After Configuring Jira with SSL Application Won't Start Of course, we'll need to see the actual errors in your logs to know so please let us know what you see when it…

Great Gen! Thank you for confirming that. Glad the information I provided was able to assist in resolving the issue. Take care, and Kind regards, Shannon

Hi Tan, Can you add your solution as an answer? I can accept it and then users will find this and be able to fix it on their own instances. Thank you! Shannon

Hi Luan, It looks like for some reason your browser is blocking the search box. Here's how mine looks: Are you using an ad-blocker maybe? You can try opening Developer Tools > Network in Chrome and it will show you in red why that area is showing up blank. But for me it still had the option on the right listed Advanced and…

You're welcome Anton! So everything is working now as expected? Regards, Shannon

Iuliana, Are you referring to Confluence Cloud or Server? If Cloud, a lot of your answers you will be able to find from our Cloud Security Statement and Customer Agreement. * Our data centers are located in geographically diverse locations across the United States and the European Union. * Service Specific Agreements -…

Hi there, The article you sent will create a temporary admin for you to login with. Note that this only works for versions 6.5.0 and later. Can you confirm the version of Confluence you're running, and if you have any external user directories? Can you show us what your Directory Configuration looks like? Regards, Shannon

Hello! Can you please first, for sanity check, ensure the right folder permissions on the Confluence home folder by enabling full read and write access or check for the right user that start up the Confluence server? Please also double check if the backup path in the error above matches the default backup path from…

Hi Karen, Currently the two statuses of tasks are "complete" and "incomplete", so the Task Report Macro will only show these things. I found a feature request to be able to comment the status of a task, for example why it hasn't been completed yet. You might be interested in voting for this feature and watching for…

Hi Michela, There's a built-in integration you can use between Hipchat and Confluence. You can read more about it here: * Use Hipchat and Confluence Together The entry on Marketplace says that certain actions will be posted, such as page edits, etc. I would recommend giving that a try and if there's any notification that…

Hi Christoph, Thank you for confirming that was the issue. Since Add is what also gives a user Edit permissions, this is unfortunately not separable. We've had a request to change this method in the past, but we do not intend to implement it. You might consider using the Include Page or Excerpt Include Macros. What you…

Hi Karen It does appear to be a known issue where the Table of Contents Macro is not displaying within the Service Desk Customer Portal: * JSDSERVER-3565 Could you please place a vote on that bug? It helps us keep track of the users who have run into the issue. I would also recommend watching the issue so you can be…

Hi Jesse, As you are using the Confluence Cloud version, it is not possible to make customizable changes to the layout in this way. We do have a few feature requests that may be interesting to you: * CONFCLOUD-58025 - Allow option to hide the Space Tools menu for Anonymous Users * CONFCLOUD-57870 - Ability to hide sidebar…

Gen, This article also goes over a similar fix: Gliffy Not Loading Let me know if you have any trouble! Shannon

Gen, Is that 2nd image from Firefox? Could you tell us, do you happen to be behind a reverse proxy? Is there any special NGINX configuration? I found another customer that had the exact same error, and they found that their NGINX configuration was set X-FRAME-OPTIONS = "Deny" which caused the issue. If you have this…

Hi Michael, I've created a support ticket for you so we can have a look at your logs. An engineer will be with you shortly. Please feel free to post the answer to your issue on this Community post once resolved! Regards, Shannon

Thank you for confirming! Kind regards, Shannon