Shannon S Atlassian Team

Francis, Great to hear! The reason I asked about copy/paste is when you get content from another location it sometimes copies things besides the text you can see, and it could cause errors like that. So it's probably the reason a new page worked fine. Take care, and have a pleasant weekend. Regards, Shannon

You're welcome John. Take care. Regards, Shannon

Filip, I've spoken to my colleagues and they mentioned this could also be a browser caching issue. Can you confirm the same behavior occurs in other browsers and also when clearing your cache? Regards, Shannon

Fred, There's no current feature, there's a request here: * CONFSERVER-53471 The popularity of this request hasn't picked up, as there aren't very many votes, but I still encourage you to watch it and vote on it to show your support for the feature. The only other thing I could suggest is using External Jira Gadgets in…

Hi Emily, These documents might help you, as it has some example specifications: * Server hardware requirements guide * Example size and hardware specifications from customer survey Let us know if you have any questions about that information. Regards, Shannon

Hi Padraig, I supplied it on the other case but here . you go: * Contact Support The reason I can't help you with it here is that I'm not able to see your server details, and it's a public forum so this information is best shared in a private support ticket. Regards, Shannon

Padraig, Can you confirm if you're on Confluence Cloud? If so, you can raise a ticket with our support team and request the change. Regards, Shannon

Hi Padraig, I replied to your other comment, but in the event that you're on Cloud Confluence, you need to contact the support team to do it for you. If you're not, then you will need to talk to your sysadmin. Regards, Shannon

Padraig, Which issue you were having? The original request was to ask how to do it, and another user commented that they weren't able to because they're on a Cloud server. If you are getting the same message and you're on a Cloud server, then support will need to do it for you. Regards, Shannon

Hi Daniel, I understood; if it works properly in incognito mode, it's likely your cache causing the issue, not add-ons, since Incognito doesn't disable your add-ons fully. I hope that's clear? However, if you want to test your add-ons to be sure, then you can disable them all at once, re-enabling one at a time until your…

Hi Eirik, Can you let me know what version of Confluence you're running? I mentioned that the steps were for Confluence SERVER version, so if you're on Cloud it would be according to this article: * How to grant access to one space only to a user in Confluence? I hope that helps! Regards, Shannon

Daniel, I think the Incognito mode doesn't totally disable add-ons, so it might still be something in your cache. Otherwise you can go into Chrome settings and disable all add-ons, and then re-enable them one at a time until your sidebar displays again. If you do determine which add-on caused it, you can update the bug in…

Daniel, I had a look at a few of the customer tickets internally linked to that bug, and they're seeing the same behavior, so you are affected by the bug. Can you confirm if you open in Incognito Mode and disable all Chrome add-ons, does the problem still occur? Regards, Shannon

Hi Daniel, Is the sidebar collapsing, or does it load blank? There appears to be an issue where it loads blank for some users. * JRACLOUD-68518 You can test this by using Incognito Mode or clearing your Chrome cache and see if you can view it that way. If this isn't the issue, can you show me a screenshot of what you're…

Tadhg, Thank you. I thought you might have seen an error message in addition to that screenshot. Let’s have a look at your logs folder for the Companion app. You can find the logs by clicking on the Atlassian Companion menu bar icon (if on Windows, right-click the tray icon), and select View Logs from the menu. Have a look…

Hi John, I would recommend applying a label to each blog depending on its subject. You can then display the list of topics later using a Content by Label macro. I hope this helps! Regards, Shannon

Hi Francis, By any chance, was the content copy and pasted from anywhere else in order to create the page? If you were to make a copy of the page, are you able to preview and save that? Please also confirm your Confluence version with me. Thank you! Regards, Shannon

Hi Dominik, There isn't a built-in way to do that, but it appears these add-ons might be able to help you with that: * Viewtracker * SpaceAuditor system audit and statistics Let us know if you have any questions about that. Regards, Shannon

Tadgh, Thank you for your confirmation. The "update new version" message is in your Companion, and not Office, correct? And apologies for not clarifying, by type I meant the file extension. Are they .doc or .docx? A combination of both? Could you show me a screenshot of the exact error so I can compare with other users?…

Hi Kevin, It's a little unclear exactly what feature you need, but here's what I am understanding you're asking. One, from your title, it seems like you want to be able to add a group of users to an event instead of a single user. Is this correct? Each calendar created can be for any number of people, so it's not assigned…

Tadhg, * Can you let me know what type of documents you're able to edit vs not? * What OS are you on, and what is your document editing software and version? * Can you tell me what exactly happens when you try to edit these? Do they not open? Are you unable to save? Does an error occur? I'd like to test this on your…

Hi Sylvain, The documentation to import a space is here: * Restoring a Space This would add the space to your existing Confluence Site provided that the space key doesn't already exist. Could you let me know what your questions were about that procedure? A space import is additional content. Only restoring an entire Site…

Hi Harun, I need a bit of clarification here. I assume you're referring to a single page in Confluence that you're not able to edit? I'll need to see the Space Permissions for the Space in question, as well as the current restriction settings (even if it's set to no restrictions). You may need to ask your admin to step in…

Hi Simon, Have you seen this article? * Logs Contain 'Received Message Carrying this JIRA Instance Fingerprint' Due to Mail Loop Detected It has a few suggestions there, so I recommend reviewing those and let us know if you have any questions. Regards, Shannon

Thank you for confirming. Please let me know how the resolution goes and if you have any trouble! Regards, Shannon

Hi Horace, I assume you mean that you will deactivate the users on the Cloud side, and not Google, correct? If so, I would say this may possibly work. It is an untested scenario, and not the way we would recommend doing it, but you can try it and let us know how it goes. Regards, Shannon

Hi Nicholas, Thank you for your patience while I researched this for you. Prior to the New Look in Confluence, users were able to workaround the Custom CSS Restriction with macros, such as {css} (now deprecated) and {style}. At this time, you can still use it for some customization, but once that customization falls…

Hi Colleen, The users in Confluence will be able to see the title provided they have access to browse the issue in Jira. This means that either they have to be added to Jira as a licensed user, or you have to make the project a public project. This would mean also anyone on the internet that can reach your site will be…

Hi Fred, That appears to be the same attachment as before, I don't know if you meant to send another one for the errors in your console? Please make sure to open your Console in either Firefox or Chrome, repeat the error, and show me a screenshot of the errors that occur there. They should be listed in red. Regards, Shannon

Very odd! Thank you for letting me know. You can reach me again here if the issue occurs or again or report it to the Cloud Support Team. We both have access and can have a look at the issue. Regards, Shannon